Shelli V.
Yelp
This place is mouse infested, in disrepair, and the owner is horrible. I spent over $300 for one night in the Avion Aspen camper. Upon arrival, a storm was moving in and rain was starting to sprinkle. The vent on the camper was stuck open, allowing rain into the camper, so I went to the front desk to ask that a maintenance person come out to look at it because we didn't want to get soaked. 30 minutes later, no one had come out and it was still sprinkling so I had to call the desk to remind them that we were getting rained on, only to have the guy working laugh and say he's been busy before finally coming out. In addition to that, the windows don't seal shut so some rain came in the windows when the wind blew and we could hear everything around us. Later in the night, just before midnight and well after we'd gone to bed, we woke up to a strange noise and found a mouse in the bed. It then ran across the kitchen area that's attached to the bed area (see photo) and kept making noises from under the stove. I called the front desk phone number and was moved to another room, but no one was on property to assist us. We had to go back & forth via phone calls and let ourselves into the room. When we went to check out, we asked for a refund because of how horrid our experience had been and the lady at the front desk called the owner, who was only going to compensate $60 for the awful stay. I let him know that is not enough for all we had been through and he then said he'd only refund $100 max and proceeded to lock the lady at the front desk out of handling our reservation in the computer system so that she didn't have the option to assist us (again, I paid over $300 for the night). I got on the phone with him and he screamed at me saying that I should be grateful that I got moved to another room in the middle of the night and proceeded to hang up on me. He also told me that the room he moved me to cost more than the room I was in, which was not true per the lady working the front desk (she checked the rate and the room I was moved to would have been over $100 less than the room I was in) and shouldn't matter because it was an empty room for the night anyway and there was a mouse in my bed. Save yourself money and a headache and don't stay here. While the drive from Great Sand Dunes to the next city is long, not dealing with this place is worth the drive.