Great Wolf Lodge Water Park | Southern California

Great Wolf Lodge – A Fun Time for Kids, Less So for Parents This was our first visit to Great Wolf Lodge, and we went the day after our daughter’s birthday to celebrate. I'm writing this review from both a parent's and a child's perspective. From a child’s point of view: Our daughter had a blast! She loved the water park, especially the slides, and made friends with other kids along the way. Whenever she got cold, she’d warm up under the hot showers, which was a great feature. She also really enjoyed the Build-A-Bear experience. There’s definitely no shortage of activities to keep kids entertained all day long. From a parent’s perspective: While our daughter had a great time, my experience was mixed. The water park area is extremely hot and humid — at times, it felt hard to breathe, not to mention the strong chlorine smell. I ended up joining my wife and daughter in the water just to cool down. It’s also incredibly loud (as you'd expect with lots of excited kids), so if you’re sensitive to noise, I’d highly recommend bringing noise-canceling headphones. The hotel itself has a musty, damp smell, including inside our room. This makes sense, as many guests walk around in wet clothing or sit in common areas while still damp. If you're wearing dry clothes (say, on your way to dinner), expect them to get wet too. Speaking of dinner — the on-site restaurant was a big disappointment. We waited over an hour for food that was overpriced and underwhelming. If you can, eat outside the lodge; it’s likely to be both quicker and better quality. A few positives worth noting: Self-service check-in was quick and easy. Overnight parking was simple to pay for and access. Hot showers in the water park were a welcome feature. Most importantly, there are tons of kid-friendly amenities that keep little ones engaged and happy. Final thoughts: If you're coming here primarily for your kids to have fun, Great Wolf Lodge delivers. But parents should come prepared — bring earplugs, dress for the humidity, and manage your expectations around food and lodging quality.

Rooms are great - we had one with bunk beds in their own cubby. And a pullout sofa and queen. It was nice to have a separate spot for the younger kiddos. The water park is great for all ages with some "scary" rides with bug drops for the older kiddos, and medium sized for braver and a full toddler area. Really well designed. There is a magic wand themed scavenger hunt that goes most of the day that is focused on those 10 and younger. Seemed like everyone participating loved it. There is no gym in the hotel as of a year ago. the Parking and food are expensive. Food is low quality a few improvements in the food could make this an amazing stay.

First time visiting! Went on a Saturday with my Girl Scouts Troop. We booked the girls rooms ahead of time and GWL staff were very accommodating and friendly. They made our experience smooth and welcoming. The kids had a blast! This place is extremely kid friendly. We had the basic room with 2 queen beds and a fridge. No microwaves inside the rooms but they do have microwaves in the hallway. I highly recommend and I will return!

I’ve been here for different times of the year and I each time its always different. First time was on Jan ‘25, and probably because it’s still winter time so there are less people. I feel this is also the best time to go to because it’s not cold, they have a controlled temperature, and u can enjoy most attraction. Next time we went was on a spring break, so it is expected there are more people. But what is not expected was that they charge us with missing towel but we returned everything. We asked our family friend who went with us and they said they got charged too. They refunded us, but it was a hassle to call. 3rd time is for a summer break, there’s a lot of people as expected. But we got our room very quick. Hopefully no more surprise charge after we checkout.

We recently stayed at the lodge for one night although we don't live far away, we wanted to be able to access the water park two days in a row and the stay allows that. First off, the parking is extremely expensive ($35 per day) and scarce. I have a disability which prevents me from walking or standing for long periods and there were very few disabled parking spaces and all were full. We also could not locate luggage carts when we arrived. We had a very long walk through the garage, then the lobby, and down an extremely long hall to our room. I was exhausted and in pain when we finally got in. We had to go back to the car for something, so we had to do the ten minute walk yet again. The room itself was cozy and clean. Upon flushing the toilet, the pipes made an odd sound though. The room had cute decor with a woodsy theme. I found it odd that so many kids were running around the halls of the hotel unsupervised and loud. Thankfully that didn't impact our ability to sleep. It all seemed to settle around midnight. The water park itself was mostly good. Nice and warm, lots of attractions. Extremely crowded for a week day, though. The food prices for the snack stand were reasonable. You don't need to carry money which was convenient. I liked being able to tap the wristband for everything. We had the breakfast buffet which for my teen was worth the money because he can eat! I have one picky kid and he ate maybe $5 worth of food, and I ate a plate of potatoes and veggies since I'm vegan. The food was pretty good, I just wish it wasn't $30 for someone with restrictions. All in all my kids had fun, which was the goal so for that I'm happy. I think I may be somewhat spoiled because we've only stayed in high-end resorts for our last few vacations and had full service every time. No carrying bags for a mile long walk, and great customer service throughout the stay. My expectations were just too high so that's partially on me.

I specifically called a couple days ahead of time to reserve a handicap accessible room and they did not accommodate. Causing us to have to walk a long distance to the room. Unfortunately, due to that I was unable to enjoy the water park fully, however the kids had a good time all 3 days. I would have liked to accompany them and make more memories. For all the money I spent there, but hey at least they had fun. Not sure if I would return or if I would recommend it if you need handicap accommodations.

What a genius idea, indoor waterpark. This was great, I didn’t have to run after my children and put sunblock on them four times a day. Lol. Located about 15minutes from Disneyland. Check in was fast and easy. Service and hospitality were great. Room was larger than expected (we got the basic room) and it was very clean. We checked in Friday and stayed over the weekend. Overall we loved it.

Great place to have fun without having to leave the resort. Here is what I like: - It has a decent indoor and outdoor waterpark - Mini golf - Mini bowling - Arcade - Magi Quest interactive game - Fridge in the room are small, but roomy enough - Staff is super friendly - It has a decent variety of food and restaurants. There are also many restaurants/food options at walking distance around the hotel area. Here is what I don't like: - The parking is not managed by the hotel and it is super expensive. This hotel is not cheap. At least they should include free parking for the amount of money you'll be paying - Mini golf and mini bowling are too small for the number of people staying at the hotel. Be ready for long waits. Also, if you are already playing mini golf and want to play a second round, you'll have to leave and make another line. If I pay for an ultimate pass, which supposedly allows you to play mini golf for an unlimited number of times, I would expect to be able to do that without having to do the line again. - Rooms don't have microwave. Instead, there is one microwave per floor. - Beds and pillows are not too comfy, but this is something that all the hotels and resorts have in common. I wake up every morning with neck, shoulders, and back pain. - Waterpark closes too early (at 8:00pm). - Mini golf and mini bowling close too early (approx. 9:45pm-10:00pm). I wish they would stay open a bit longer for the adults.

We send our twins grandsons for their birthday day to Great Wolf Lodge . They stay over night and with they parents and 2 friends were invited to Join then for pool and games. They love it. So many things to do and places to eat.

Great Wolf Lodge is an absolute blast for families! The indoor waterpark is packed with fun attractions for kids of all ages -- from thrilling slides to the lazy river and splash zones, there's never a dull moment. It's a perfect spot for a family getaway, and the themed activities throughout the resort make it even more magical for the little ones. That said, the bathrooms in the pool area really need attention. They were consistently dirty during our stay -- wet floors, overflowing trash, and a general lack of cleanliness that takes away from the otherwise great experience. For a place that caters to so many kids and families, cleaner, more frequently maintained restrooms are a must. Still, despite that drawback, the kids had the time of their lives, and we'll likely be back -- just hoping for cleaner facilities next time!

Our experience not the best. From the moment we drove in we had issues with parking. The QR code wouldn't populate for us and turns out others I spoke to had the same issue. We went with gwl, but through group-on and that was pretty easy. I called ahead of time and booked on the phone with a rep. The only issue was that the rep didn't tell me that they nickel and dime you. When we arrived at the resort there were so many more hidden fees. I came prepared with a game plan, which changed quickly as soon as we were doing check-in. Thankfully, we had back up credit and debit cards to cover the rest. We got our bracelets and passes and made our way to our room on the 7th floor. The light switch, toilet flusher, cold water handle and bathroom vent were not in working condition. It smelled mildew-y in the entire room cause there was no ventilation. To top it off we all awoke with bed-bug-bites. Many others also had bites on them. It can't get any worse, right? Well, yes, it did. The alarm sounded in our room at 6/7 am sharp. And it just did not stop. The stay was miserable from the moment we walked in. We came here with four kids, so we were looking forward to resting so we could enjoy the water park but here I am tired as heck because we were sleep deprived from the bed bugs and the alarm. Not worth $1500 in my opinion.

Mary Mary Mary!! This is the woman right here! GWL is so lucky to have this lady working for them! Mary recovered a negative situation from a stay back in December when the hotel had a random closure for employee training. We spent $500 only to find out the water park and restaurants were all closing the next morning (back in December). It was a nightmare and horrible surprise after checking in. Well at that time GWL gave us a "day pass" for use at a later date and we just used it this past week! Upon check-in Mary made my little girl feel so special and apologized for our previous experience on her birthday. She gave my daughter bowling, golf and a pizza. It was such a sweet gesture I had to give her a hug. Mary knows just what to do and how to turn things around for the guest. This is a very valuable trait and Mary is an angel on the ground!

Hello yelpers! How yall doing? Yall alright? Good! Well listttteeeeeennnnn Im waiting for the day to write positive reviews. Unfortunately customer service just isnt the same anymore. I was excited to visit Great Wolf Lodge. Despite reading some negative reviews beforehand, my family and I decided to experience it for ourselves and form our own opinion. We checked in and went straight to the water park. I received a text that our room was ready fairly quickly, but we chose to stay in the park a bit longer. Later, when we went to the room, we were shocked by the condition--it was absolutely filthy. Please take the online reviews seriously. The floor was incredibly dirty, there was what appeared to be bird feces on the curtain (metaphor), and a sticky residue covered the soap dispenser. (Photos attached for reference.) just a mess. Unfortunately, there was no attempt at proper customer service or compensation. I spoke to the manager, expecting at least an offer to move to another room. Instead, she simply said, "Okay, get your belongings, head back down, and return your wristbands for a refund." That was it--no concern, no effort to make it right. No sorry. We then had to locate our son and rush to shower because the smell of bleach was overwhelming--strong enough to cause a headache. In short: the facility is not clean. It appears that proper cleaning is not a priority here. Beware. We will not be returning.

Short getaway place for family with kids. Best part is most plays are indoor and have food stores in it. Lines can be long on the weekend. My kid had a lot of fun playing with water. This is not just water park, they have other kid activities.

Just 1 afternoon at this incredible indoor water park was all we needed. This place has the whole package. Great for all ages. Water slides, wave pool, sprinklers everywhere, lazy river, obstacles and I'm sure I'm missing a couple other things. I would absolutely recommend it here!

Love the airport carts in the parking garage. Such a life saver when hauling all our stuff to our room. Self parking is $45/day with in/out privilege's. Check-in was a breeze. We arrived at 10AM and used the self-service kiosk. I was notified ~2 minutes later that our room was ready. I wasn't aware the paw on our wristbands was the key to our room, so that's pretty neat! A key card is one less thing to worry about. We got a renovated room with 1 king and bunk beds. There was a sofa and table + a dining table with 2 chairs. We were missing a hair drying so I reached out for one through the app since the phone in our room wasn't working. I had to submit another request 6 hours later and it came. So just something to note.. your request may not be handled promptly so plan to give it time. If you can, I highly recommend bringing blankets. We were freezing in our room so it helped us stay warm. I loved the vending machines and microwave option (which I think they have) on every floor - but it'd be good to see milk options for the mornings where kids just want cereal. It'd make things much more convenient. It'd also be great to have one of those CVS vending machines so we have quick access to medicine in case kids (or adults) get sick! Believe all the reviews about the food. It is subpar with hotel prices. We ended up ordering door dash and uber eats a few times and weren't the only ones (especially during dinnertime). We did order dunkin' one morning, and ordering through the app was helpful! It said our order would be ready in 10 and it was ready in 5 (it included a sandwich and a couple donuts). Cell service is terrible. You can't get into anything on the web or even through the apps on your phone without connecting to the GWL (unsecured) WiFi. It's super congested so bring a wireless puck if you have one handy! Also, for what it's worth. We booked directly through their site with a coupon (no Groupon). Our wristbands were good for full days all 3 days, which was nice. Not sure if our experience was different because of that. We also got the pup pass for the kids since it was their first time. We'd definitely come back!

First time visiting Great Wolf Lodge and we will return. You can check in early to enjoy the park and they will pre check you in to facilitate room access. We were impressed the wristbands allow you room access and purchase ability. There's a safe in the room to secure your belongings while out and about. Rooms were spacious and clean. We love they have vending machines and microwave available. The fridge was also a decent size. We enjoyed the option to order and pick up from the Dunkin Donuts at the property. The ART bus system to Disney is right on the side of the hotels parking structure and runs regularly. There are multiple eating options walking distance from the hotel.

Came here for a kids birthday on a Sunday evening. Last minute half day pass. There were 7 people in ur group. I think it was $80/person for half day and $100. It would've been cheaper to buy a groupon ahead of time but it was last minute. Groupon has great deals!! We parked in the parking structure ($25 for 4 hrs). Easy to get to the main lobby and check in to get out wristbands. Pre-paid for them as well. Make sure to do that cuz if they're at capacity, you will be turned away. We only did the inside. Didnt make it to the outside. My little cousin is 5 years old so it was easier. They have towels for you included. Seating is free for all and there are TONS of seating. They have lockers too but we just put out stuff on some chairs and went about. Kept my phone on me with a protective case. Water shoes are needed. I wouldn't walk around without them here. Everything was great. No issues. only thing is FOOD IS TRASH! Ordered chicken nachos and they cheese lacked flavor, and watery. There chicken was in this mexican sauce and it was NOT good. There are other places to eat but we ate inside the water "park".

The water park has become a little run down. Restaurants are very expensive, food quality was not great. Breakfast buffet was disappointing reminded me of a hotel breakfast for $30! The parking is $35 a day. Bathrooms in the water park are not kept up very run down. On the positive side the room was nice. The kids enjoyed the day. We stayed on night, stayed late on the second day, that's a great benefit of the park , entrance before you check in and after.

First day of summer break for my kid was yesterday, and I decided to purchase a day pass, this was my first time doing this, I've stayed here a couple of times before though. The day pass was purchased same day, and it was $40 each, with a bundle of unlimited mini golf and bowling. We got all day access to the water park, so we got there around 10 am and left at about 7:30 pm. The park itself was not crowded, as it was a Wednesday and some kids are still in school, so it was a perfect day and time to go. They check bags upon entry, but you can bring in water and food, just no glass containers or bottles. We rode all the water rides, and wait times were 5-10 min max. The water was a nice temperature, and while the inside feels stuffy at first, it keeps you warm out of the water. I purchased lunch and dinner for myself and kid, and the food is pricey, but at least easy to order through the app. Took about 15 min both times to get the food. The restrooms have showers and are very spacious and well maintained. Perfect for a quick shower before going home or doing other activities at the lodge. Overall a good value for a water park day, we had lots of fun!

We booked a summer stay at Great Wolf Lodge to treat our kids to a fun waterpark getaway -- and while they're definitely making memories, I feel disappointed given how much we spent. The waterpark itself is huge with lots to do, and renting a cabana gave us our own space (although we were definitely overcharged for what we got). One nice perk is that our room is on the top level of the resort, so we got an amazing panoramic view of the sunset and fireworks -- that was truly beautiful. The room is good in size with decent countertop space, but the mini fridge barely gets cold and its knob is broken. One of our lights didn't even work at first, though maintenance did come out and replaced it completely, which I appreciated. The shower has poor water pressure with green buildup on the showerhead, and the toilet barely flushes. The TV has very limited options too, so bring your own entertainment if that matters to you. There are other activities besides the waterpark. There's a 24-hour arcade we haven't tried yet, but we're looking forward to checking that out. The kids are also doing Magic Quest -- the idea is cute, but again, everything feels dated. The quests send the kids all over different hotel levels, which means waiting for the elevators constantly. There are 12 elevators but it takes forever to catch one, which gets old when the kids are running between floors. As for the waterpark itself, you know what you're getting: lots of chlorine smell (and what that usually means), but it is what it is with a big indoor waterpark. The food here has been pretty bland with barely any flavor. We're doing our best to bring a good attitude and make memories for our kids, and they are having fun -- but that's mostly thanks to the energy we're putting in, not the resort itself. I hope they invest in some big updates soon because for the cost, it really needs it.

The only way I'd come back here is for a day pass to celebrate a birthday--definitely not for an overnight stay. The price of these rooms does not match the service or quality. Upon check-in, I inspected the room and immediately noticed issues. There were marker stains on the wooden table and, even worse, stains on the comforter and sheets! How? Why? I called the front desk to report it, expecting at least an apology. Instead, they just said someone would come up in 10-15 minutes to replace them. Mind you, we had just checked in--this was at 4:15 PM. At 4:30 PM, a staff member arrived and dropped off the sheets. To my surprise, I asked, "Oh, am I supposed to change these myself?" He said "Yeah," and walked off. Excuse me?! I didn't know I was part of the housekeeping staff on this trip. I called the front desk again, only to be told that the housekeeping team responsible for actually changing the bedding had already left for the day. Completely unacceptable. Beyond the room issues, the resort itself is not very modern--aside from the TV. But the biggest red flag? The bar. Bar Scam #1: We ordered a Paloma with Don Julio, and the bartender started pouring house liquor instead. When we caught her, she quickly said she "forgot." Convenient. I had suspected before that my drink didn't actually have Don Julio in it, but I hadn't been watching closely. Now I know for sure--I wasn't wrong. She was absolutely trying to pass off house liquor as premium. Bar Scam #2: The previous day, a different bartender claimed, "Oh, my system is down--would you like to charge it to your room?" We said sure. Later that day, my husband went back for another drink and asked if the system was working again. The bartender said "Oh yeah" and pulled out a new device. That night, we got an alert that someone had charged $89 at Wingstop--in a city we weren't even in. The card was with us the entire time. Extremely suspicious. To make matters worse, parking is $35 per night, and it seems like they use a lot of third-party services for these charges. Be careful not to double-pay if you're going in and out! Scan your pass on your phone for however many nights you paid for to avoid being overcharged. For the amount of money they charge to stay here, the experience should be top-tier. Instead, it was frustrating, unprofessional, and honestly felt sketchy. Water Park Experience - Great for Kids, But Needs Improvement The one highlight was the water park--our child absolutely loved it. However, the chlorine was incredibly strong--it burned my eyes and made my skin itch. Our daughter is on the spectrum, and she loves the water. Since she is not fully verbal, we had to walk her up to the slide to ensure she knew when to go. At first, she tried going back up the slide after coming down, but eventually, she got the hang of it. The lifeguards, however, could use some training. Some were yelling, and while I understand the safety aspect, not all children process instructions the same way. We stayed close to help her when needed, but it would be wonderful if the resort considered a special time slot for children on the spectrum. I saw many families trying to balance keeping their kids safe while also making sure they had fun. Oh, and the elevators? Terrible. You will have to wait 5-10 minutes just to get up and down. Cold & Uncomfortable Hotel Temperature Another thing to note--it's freezing walking through the hotel. They claim it's always 84 degrees, but that only applies inside the water park. Everywhere else? Cold as heck. If you visit, be sure to bring something to throw on while walking through the hotel, especially if you're coming from the pool. Final Verdict For the amount of money they charge, this experience should have been top-tier. Instead, it was frustrating, unprofessional, and honestly, a bit sketchy. Get it together, Great Wolf Lodge.

I REALLY wanted to like this place. I love amusement parks, water parks.... but the hotel was so disappointing for the high price they charge. The room was mediocre, and the view was of trash was not exactly what i was envisioning. We had to wait a long time to check into our room. Luckily, we did have a wonderful woman help us named Patricia. The did offer us dunkin donuts and I will say that was a nice gesture. The inside water park was hot and crowded (all the chairs claimed), and unfortunately there was no regular hotel pool. it would have been nice to have just one? I booked this for my older daughter to be a mother/daughter getaway, but i tell you , this hotel ENTIRELY geared for little kids. Even the buffet. Now, if you have littles, this might be everything you are looking for. lol For me, it was crowded, kids running around everywhere and it was not relaxing in any way. Again, maybe this is what you want, so i don't want to fully deter you and your family. My score is based on the room, view, and hot crowded water park for a big resort price.

I really wanted to love this location, but overall, it was a disappointing experience -- especially compared to other Great Wolf Lodges I've visited (MN, GA, and others). Parking was $35 a day and a nightmare to get in and out of. The elevator was painfully slow, and the self check-in kiosk didn't work after multiple tries, so we had to wait in line at the front desk anyway. Our room felt very worn and in need of a refresh -- the faucet was coming loose and the space just felt tired. The water park was fun for the kids, but the chlorine levels were so intense that the smell lingered in our noses long after we left. We've had great experiences at other locations, but this one missed the mark. I wouldn't return to this property again.

If you bought the day pass expect to wait in a long line for your passes, took us waiting in line for 1 hrs for our day passes. They need to hire way more people, the line was next to the main check in lines for the hotel rooms & there wasn't even any signage. They treat people with room RSVPs way better than ones who have day passes. Tip: Get there early as you can, lines can get really long here. water park opens at 10am so try getting here 1 hr ahead of time to get your passes, find where things are & get settled. Pro tip: if you're a parent, bring your own towels because they don't let you leave the water are with them. And bring your own water containers & wagons/ strollers because lockers here are small & are a pain to access.. Others things to bring: closed toe shoes for walking around outside the water area, cooler bags, water shoes to walk around water area.

It's a kids waterpark so most of us know what to expect. While it's not my favorite place to be, my kids absolutely love it and that's why we book it. Check-in was easy, we were able to put in some request regarding room location. Room was quiet once I switched off the old AC unit and everything seemed clean. Life guards are on top of their game! The wave pool is fun and we enjoyed watching people (mostly attempting) to body surf. This has been our second visit and we will most likely be back again while the kids enjoy it.

Hotel room, especially the toilet smelled really bad. Don't stay here!!! This place is not hygienic nor clean.

Ok! So checking in was easy. Our room wasn't ready but we got to go to the park. I have to say- the park was gross, trash and food on the ground, we even saw cock roaches through out the park. My kids had fun, but I don't think I'd ever go again- they need to do a better job of cleaning the park through out the day.

Great Wolf Lodge is an experience unlike anything else. While you sleep there like a hotel, you play there like a water park. Very little time is spent in your rooms, because there are fun things to do around every corner. The water park is huge and has a huge variety of activities for all ages. We spent two days there and didn't get to it all. It's that big. There will definitely end up areas that are a favorite hangout, so you can grab chairs nearby as a landing spot or they have cabanas available for rent. It's on a stock market pricing model, so you can likely save by booking a cabana earlier rather than later when there is more availability. We didn't book one this time around, but would likely look into it for our next trip because of the convenience factor. They even have TVs in them! Not that you'd likely watch it much. There is food on the property. We ordered cheese pizzas a couple of times for picky eater kids, and then had other food we brought with us for the hotel room. Rooms had mini-fridges in them, which was amazing. The property had so many areas to explore, and check the calendar for additional activities throughout the day. We attended a bubble dance party and story-time in the lobby. Super cute stuff for the littles. The wolf ears are complimentary at the gift shop. You just have to ask. Get ready for your kids to start howling at the moon! Even for just the adults though, I went on a bunch of fun water slides. They even had one where the floor drops out from beneath you in this little test tube. That one will have you questioning your decision making skills as you wait for the floor to fall out. That is, until you run up the stairs to do it again.... This was our first trip so we didn't do a lot of the "extras" in favor of viewing this as a cheaper first exploration trip, and even then we didn't get to everything. We will definitely be back. It's really a great deal when you factor in everything included. We live close enough the we could bring towels from home, and this saved us a lot of hassle of waiting in line to checkout towels and to return them. They're free to rent, but expensive to forget to return. It's like $60/towels, so bring your own if you can. My kids gained so much confidence in the water at this place because they had such a variety of activities and provided the life vests that the kiddos could quickly take on and off depending on the activity. There were tons of lifeguards keeping a close eye on everyone, and that gave this worried mom a lot of comfort too. I can't say enough about our trip. We had a blast!

Our family enjoyed our vacation to Great Wolf Lodge but my kids were over it by the second day. We stayed 2 nights. The kids overloaded the first day at the water park. My son went on the family slide 20 times. Climbing all those stairs did a number on my legs. Unfortunately due to his height and desire for thrill, he had limited options. He was super diaappointed when the one ride he did all day was closed the next. They also closed the basketball pool the second day due to a code brown. Too bad because I never got a chance to check it out. The outdoor area was closwd day one, so I didn't bring sun block on day two. They trick or treat area was disappointing too. There were only like 5 areas. I was expecting at least the opportunity to fill up their bags. The kids loved coloring and watching the wolf show every day. Some nice touches were the moon light in the kids sleeping area, the free wolf ears, and the Halloween and Dia de los Muertos decor. The restaurants have very limited hours, and Dunkin has a crazy line. I gave up on getting coffee. The water also flared up my kid's eczema like crazy. They did not habe similar reactions doing weeklong swimming vacations at other places.

We have been coming here for years I think since 2017 or 2018 and we love it ! From the themed rooms to the food and night time kids dance parties ! All four of our kids are obsessed with and we will continue coming ! We just did a day pass the other day and it pretty fun eventho the kids were sad we didn't get a room . 10/10 recommend

My family and I stayed at the resort from 12-24-12-26 2024 for my sons birthday which is on Christmas Day. We surprised my youngest son for his birthday with this trip. Upon arrival he cried because he was so happy to be there. We really enjoyed our time at the resort. I must admit it is very expensive even with the state employee discount that I get but it is worth every penny. We had so much fun at the water park and the arcade. The best was the Magi game my son had us running around the entire hotel trying to find relics and ruins for the magi game, that was fun. The all you can eat breakfast was good especially the omelette section those were some of the best omelettes that I ever ate.All the employees were very nice and friendly and it seemed genuine and not fake. Overall we had a great time and as soon as I save enough money to go back, I will be back definitely thank you great Wolf Lodge for making great memories for me and my family for Christmas 2024.

First time here and lines were crazy!! Parking is $35 a day! We used the self check in and told we would receive a text! NEVET received and had to go ask twice! At this point its almost 5 and we were tired and kids were getting inpatient. Room was ok but sofa bed had a stained fitted sheet so called for replacement. Changed and took the kids to the water park. Elevators seem to need an upgrade very slow and noisey! Bag check to get into park ( no outside food or glass) Water park was fun! food at snack bar was ok (cashless) order on kiosk or app and drinks have a QR code to scan. Bring your own towels or get theirs but very thin and make sure to return!

No wonder this place is on Groupon, it is ABSOLUTELY HORRIFIC. It's expensive, crowded and musty in the pool/wateride area. If you notice the only people giving decent reviews are elite yelpers who get invited to stay for free. We arrived at 12. 30 min wait in line to check in. They told us the room wasn't ready, no problem. We booked the cabana outside. They "forgot" to tell us that the outside pool was closed. Went to our cabana and it was already occupied by someone else. All staff looks miserable and had an attitude. We never received a text when our room was ready. We went to front desk and they said our room was ready. What a coincidence. If we never went to the front would we still be waiting? Came to play bowling, the joystick is popping out of its place and games didn't work. We tried multiple lanes. Bumpers wouldn't go up. And Good luck using the phone in the room because you're on hold for ten minutes then it hangs up. Food is expensive and disgusting. You get no service in the hotel. Never coming back and telling everyone I know to not even bother coming.

Cool place to visit, kids really enjoy hanging out here. Pool area is really big and staff is friendly. Short drive from Los Angeles, so if you're looking for a getaway this is a good place to visit. Check out there website for specials.

We had fun!! It's a last minute preparation since it's a Spring break. I got the package through Groupon, reasonable enough,$500++/night for 6 persons including entrance to the water parks. The room was ready when we checked-in at 4pm. But, it took almost 1 hour in line just to be able to check-in. There's a kiosk, but no assurance that there will be no issues thus, I just waited patiently in line. The room itself is clean. The water park is clean, but packed. Even the elevator, long waiting, The arcade is kinda small and packed. The foodcourt or the cafetería next to the arcade, reasonable. In fairness, the pasta was good. But i have to commend, that they're generous with the tickets coming out of the machines, but the prizes requires higher ticket points. Anyways, it was a good experience!

Arriving, Paul in valet was so sweet. What a way to arrive with his kindness. Best check in experience we have ever had at a GWL with Grace. She had a huge heart and wolf ears. She is Grace Elizabeth and our daughter is Elizabeth Grace so they had even an extra special thing going. We adored her. Arriving at a resort designed for children and families you should be arriving to a kind, warm and fuzzy staff. Such a neat location. They have 2 entertainment floors. Lower level L1 for Waterpark and games. If you want to play, stop by the counter in the arcade. That is the main hub for the area. You'd never know. They need to repair the golf game as almost all the boxes you aim in on the course, your ball gets stuck in. Bowling was fun, and so we're the arcade games. The Build a Bear had a cute cyclops wolf in time for Halloween. Huge store with lots of cute items. Story time is animated and so cool. You can't really hear it though. Food wasn't bad at all. Robin at The Lodge restaurant was the best. She helped us with our customized allergy order. It was fun experiencing a new GWL. Every location is different and has a little something of their own. They do have a 3rd party company running the parking garage and valet. $36 and change a night or $10 an hour. We stayed on the 9th floor and got to experience an earthquake while we were there. Exciting stuff. Our room was quiet, clean, and we slept comfortably. The water park is pretty laxed compared to ours in Arizona. Staff really needs to be more professional and attentive in this area. Also, they really should have wristbands for height given right when entering the park. I hope they replace the small slide in the little kiddie area on the far right when entering the park. It isn't functional and the kids get stuck on it. This is an older location than ours at home, but is still nice and enjoyable.

First time taking the family (10yr +1.5 yr old), both which enjoyed the park. Check in and parking could be more efficient and smoother. We went ahead and reserved the family suite (+2 days) as it's a theme room, the kids loved the bunk bed cabin theme which included entry to park and also bought their meal pass. First of ALL, all of our interaction with the employees from beginning to end were highly positive and super friendly and professional. Parking in my opinion is pricey ($+40/day) considering you're already purchasing a room/entry and meal certificates from the park the least they can do is provide a discounted rate or free for Guests Staying at the lodge. Check in starts late but Guests are allowed to enter water park early. Once we got our room, I was let down by the outdated rooms, mattresses need to be replaced, rooms definitely need to be cleaned more thoroughly, and no sink (for those traveling with little ones an additional sink would be great to wash their toddler cups etc.) I did check for bed bugs as I had read in previous reviews, luckily none were found and no one had any issues the days we were there. Meal pass was for breakfast only, and was super easy to use, with ample options for everyone in the family. HUGE SHOUT-OUT TO 2 ladies that stood out to us, DAISIE(breakfast buffet) and IRENE (Omelet station) both of these ladies surpassed our expectations with their friendliness and going above and beyond to make our morning start off right!! We really enjoyed our stay because of these ladies! Water park was fun and kids loved it and had a blast! Ample seating with ability to check out towels (just need to turn them in before exiting) and eating options, we chose to eat on site as it was easier with the little one. Pizza place has a family meal which is budget friendly highly recommend vs purchasing separately. Check out is at 11am but still able to enjoy water park. All In all we had a blast, I would not return to stay at the lodge only for day water park entry due to rooms being outdated and room cleanliness (I'm sure those ladies work hard and its the fast turn over time from which they get the rooms til the next family check ins and the amount of rooms they have to clean as its more than 6 floors). Stay was in June 2025

I haven't been here since they first opened. I had a great experience similar to what I remembered from many years prior. This time I was here for a conference held upstairs. The staff was very attentive and kept all of the food and drinks filled and clean. Though I didn't experience the waterpark this time, I observed families smiling, and enjoying themselves. Parking is accessible and easy to get in and out of.

Was pleasantly surprised by our stay here but to be honest, I am hesitant to book again due to an awful experience by phone but perhaps this is something they can improve on. We booked a short staycation (we are from Southern California) as they had good package deal promotions going on. At the time we were annual passholders to another theme park/resort down the street (Disneyland--might sound familiar haha) and surprisingly, we had a much better time here. We even saw the fireworks at Disney after we checked out here because they are so close to each other but this only highlighted the stark contrast between the usual grumpy, passive aggressive people at Disney versus the much friendlier faces here. Crowds at Great Wolf are much better managed and the overall ambiance throughout our stay here was much more conducive to relaxing with kids. We enjoyed the little events that they hold at the lobby like arts and crafts and the staff handling those were great as well! The free wolf ears are also much appreciated, especially when compared to the pricey ones at the D word that I will not repeat haha. Our hotel suite was also reasonably priced and overall amenities were good--there's a mini-fridge in room and a microwave outside by the vending machine. We also had no issues ordering food outside to eat at the resort. The best part of our stay was the service from staff members (other than the front desk which I will elaborate on after). Everyone at the water park that we encountered was very friendly, going above and beyond to help. We also went bowling and did the mini-golf which were also fun! The person working the arcade seemed new and the wait was unreasonably long but overall it still wasn't too bad. We weren't impressed by service from some of front desk staff, and the customer service we got over the phone specifically after we booked. We had some questions to prepare for our stay including parking/disability accommodations ie wheelchair, service animals/etc which were met very rudely and the people we talked to were unhelpful, to say the least. We almost cancelled our stay because of this but it was slightly better when we came in person. Overall our stay was wonderful and I would actually give it 5 stars if our initial experiences over the phone wasn't so awful.

Another fun visit to the lodge! I got a suite and it was such a great experience, the room was ready by the time we were there and it was super clean. Also want to add in the food and service at the lodge grill was very very good seems like they are making some positive changes. The water did look a little murky but it was a busy week from what it seems like . Kids had a blast

I have been only one time in my entire life and let me tell you I have so much fun, everyone there are super friendly, highly recommended if you have kiddos.

*NO REFUNDS , EVEN IF ITS AN EMERGENCY!! Very disappointed in their customer service. I purchased a Groupon & booked my one night stay for June 6th and unfortunately a virus & slipped disc landed my fiancé in the hospital for two weeks. I tried rescheduling with Groupon but they only have online support & didn't get anywhere with them so I called Great Wolf lodge & they said it was out of their hands even though I explained the emergency. They both blamed each other for not being able to reschedule due to the policy. I'm sorry but how was I supposed to know my finance would be in the hospital two weeks prior?? You would think paying $400+ for one night they would help you a little more.

I have visited this location for 2 different occasions, the recent one was with my mother making the reservation and she had requested a room for 6-8 people, didn't give us a room with a enough beds.... We left it alone, we enjoy the park and we go back to the room and rest, as we wake up and putting stuff together to check out, we find out the sheets below were all stained with blood.... Second time this happened!!! Told the front desk and we get that they never change that cover. We were told we would get contacted as we waited 3 hours for a manager. And we never got contacted after 2 months.... Very disappointed and grossed out with each experience having a bloody bed sheet and being told they never change it. I added a photo for proof and where we found the bloody sheet this time around....

The process of checking in is very frustrating and outdated. I left my wallet with my wife as they went to explore the hotel while I checked in. The front desk insisted I have to bring my ID, and wouldn't accept the picture I have saved on my phone. If someone else took the time to make a fake ID to check into my room and pay for it, good for them. I didn't want to walk around with my wallet at a waterpark hotel. The manager was useless and didn't bother to apply problem solving. They reduced the staff upfront to one person while 5 customers were waiting to check in. The self check in lines didn't offer wristbands.

It really bothers me that I have to reach out to get an itemized invoice. Twice now I do not receive any type of receipt upon check out.

I used the kiosk to check in around 1:40pm and the person who assisted me said my room should be ready before 4pm and to expect a text. I never received a text, so went to the front desk and was told the room is ready, but waiting inspection and she couldn't tell me how long it would be. When I made the reservation it said Che k-in at 4pm. False advertising and unprofessional service

If you know what Great Wolf Lodge is and understand what to expect, it does deliver on the perception and promise for kids of most ages. The rooms are nice, the ammenities are good. The dining options have odd limited hours, especially with the Dunkin' Donuts not being open in the afternoon nor night, seems like a management misstep by Dunkin' Donuts missing the opportunity to sell to customers wanting snacks. Parking is easy, 'tho I'd say this... GWL should abolish charging customers for parking, it seem unnecessary and one of those annoying add on's of paying to park whether coming and going or leaving your car there... you're a parton, so it should be FREE. I find establishments that charge for parking are misguided. I'd honestly rather see placed fold the parking fee into the overall rate of the stay (whether a hotel or like with the GWL, it's blended into the experience price that includes the water park and lodging as well as parking). It sets a negative mood for many to be nickle n' dimed.

Terrible Experience - Will Never Go Back I had a very upsetting experience at Wolf Lodge. I was in the middle of changing my elderly mother when a maintenance man kept trying to come into our room--completely uninvited and without anyone requesting maintenance. It was invasive and inappropriate. I immediately reported the incident to a manager, but instead of taking real action, they just had someone else call me with a half-hearted apology. That was it. No follow-up, no real concern, no accountability. The whole situation made me feel like they didn't care at all about our comfort or privacy. The staff acted indifferent, and the response felt dismissive. I will never stay at Wolf Lodge again. If you value your privacy and decent customer service, I suggest you go somewhere els

Just stayed Friday night for my kid's birthday. Hadn't been to Great Wolf Lodge since 2019. We were surprised to see things haven't been kept up so well, the water park needs some rust removal and paint, the slides need to have the calcium deposits removed, more floaties and rafts need to be purchased, more staff assistance on the watersides is needed, better training of the slide attendants is needed, more staff keeping the bathrooms and sitting areas clean is needed and why did they remove the beer carts,the outdoor bar and the in room microwaves? I would say I used to think this place was awesome and now I probably won't be back. On a good note the check in person Tino was fantastic and our room was very clean and the beds were comfortable! Make sure you pay for parking by scanning the QR code at the front desk, do not scan and pay for parking from the ticket the machine gives you or you won't have the in and out parking access. You can bring in a thermal cup with whatever you want in it, just no glass.

If you are a young kid, Great Wolf Lodge is heaven on earth. If you're a parent, older teen, a person who doesn't like large groups of people in confined spaces, or any combination of these, it's the complete opposite. We've come here twice with our kids. They range from age 8-1.5 years old. They all have an absolute blast. The first time we came they spent every second in the water park. The second time they split time between the water park, the interactive wand game, mini golf, and the arcade. Like I said, there's a ton of things for little kids to enjoy. If it were up to them, they would have never slept and would've been doing any of those activities 24/7. And honestly? I loved watching them have a wonderful time. Having them run all over the hotel trying to find all of the magic quest wand stations was a riot and seeing them run around the water park was great. We also came here for one of their birthdays once and I will say the birthday package is great. They decorate the hotel room, you get a cake, and it's just a great extra little bit of fun for the kids (and lets the parents not have to worry about doing anything like that). However, the older you are, you see that the place, even though it's relatively new, has lost a lot of polish. They put most of their money into the water park (which I understand) but things like the wand quest are often broken (without letting users know), the rooms we've stayed in have had broken lights, phones, and switches (some of which were never fixed despite multiple people coming. They just said they couldn't fix it & gave us an ice cream credit. Kids loved it. I did not). Everyone is extremely friendly and that is wonderful. But it just feels like they're under orders from higher ups to just cut corners where they can and it doesn't take much to see that. I will say, however, it's great that you can bring in your own food. They want this place to be somewhere where you check in and never leave until checkout. However, I will say the food options here are subpar. The snack shack at the water park is fine, but you can't just keep eating there. The morning brunch is fine, but nothing special. The pizza joint? Some of the worst tasting pizza I've ever had. And I can be very forgiving when it comes to pizza. It was absolutely horrible. We learned our lesson the first trip. The second time we went out to one of the many chain restaurants around the hotel. So, if you're looking for a place that your kids will absolutely love, then Great Wolf's Lodge is fantastic. But if you don't like being in a place that smells like chlorine everywhere, where kids are running up and down the halls at all hours, and doesn't cater at all for adults, then you might want to stay away.

Best. Holiday. Ever. 10 out of 10 for every single person in our family. Parking was easy. Check in was easy. The water park is amazing. Been too many years to count as to when I was last on a water slide and it was so ridiculously fun that I can't wait to go again. The kids absolutely loved it- my pre teen didn't talk about Fortnite at all during our stay... and that's saying something! We will absolutely be going again. Only downfall is the food- it's absolutely terrible and far too expensive. Bring your own or DoorDash - or leave the resort for food. Everyone is spectacular - wolf pass is a must. You won't regret it!

I would never stay the night at this hotel ever again on Tuesday, June 17 my two daughters myself and my mother all went to stay there in about 10 in the morning as we were getting ready to go to the pool. A hotel, male housekeeping staff decided to break into our room. He open the door without knocking and ignoring that do not disturb sign on the door. I immediately went outside to ask him what he was doing and why he was breaking into our room and all he said was sorry I complained to the hotel Housekeeping supervisor named Lupita and she was gracious enough to gift us with six free day passes to the waterpark however I would never stay the night at this hotel ever again. It is not safe and I hope that the employee that attempted to break into my room is terminated from his position. He should never work in a hotel ever Again

This place is AWFUL. I have no idea why anyone would ever stay here. We stayed two nights at the behest of my 11 year old and I was horrified. The place REEKS of mildew (from everyone dripping water onto the carpet). The water is murky. The top of one of the slides areas smells of stale urine. The food is mediocre and overpriced. And the check in process is unnecessarily slow because they only have 1-2 people at the front checking people in with a huge line. If you want to go to a water park, save your money and go to SOAK CITY in Buena Park and stay at a nicer hotel. This place is atrocious.

Still so much family fun! This place is great for a family getaway or even to host a little slumber party for your big or small kids. We enjoyed everything this place had to offer and more. Busy during Halloween time but so festive and cool! Way less crowded the. Summer time, we had a blast going through to the rides quickly with little wait times. The kids enjoyed their stay and the staff was excellent! Will definitely be back!

What an amazing vacation! First, shout out to Christina at the front desk. She was so helpful and sweet and made our stay even that much more enjoyable. We arrived at 1pm and our room was ready which was nice. We all got wristbands which opened our room and we could charge items to our room. We stayed for 2 days and it felt like the perfect amount of time. We went to the water park both days, bought magiquest wands, played at the arcade and all had a blast! My 4.5 year old daughter and 9.5 year old niece had the time of their life! From going on every water slide, to the wave pool and lazy river, and then the dance party! We were so happy with our stay and have talked about coming back!

Water park and rooms and good view sleep was well and howling tornado was fun but almost fell out drop slide speaker wasn't working but it was fun ovrall