Great Wolf Lodge | Southwest Florida

We had such a great stay at the Great Wolf Lodge in Naples. The resort is fun, clean, and easy for families, but what really stood out was the service. Ciara L at the front desk was exceptional. She greeted us with a warm attitude, helped us get settled, and made everything feel simple and stress free. You can tell she genuinely cares about the guests. Little moments like that make the whole trip feel special. We’ll definitely be back.

Our experience at Great Wolf Lodge was truly wonderful. The hotel is impeccable, and the staff went above and beyond from the moment we checked in. They were welcoming, attentive, and consistently helpful throughout our entire stay. The resort is a one stop shop for families, with endless activities for kids. The onsite restaurant was a great surprise, although we didn’t have reservations, the staff was very accommodating and managed to seat our large party last minute. The food was delicious, and the service was excellent.|The water park is the main highlight. It’s very well maintained, something we really appreciated and offers a wide variety of attractions. slides for both kids and adults, a fun wave pool, and a safe area for little ones. Ordering food through the app was another big plus, making mealtime easy and efficient, and the food from the hall exceeded expectations. Beyond the water park, there’s plenty more to enjoy like bowling, mini golf, a ropes course, an adventure park, virtual reality games, and an arcade which was open all day. Character meet-and-greets in the lobby were a hit, and the MagiQuest wand ceremony was led by enthusiastic staff who made the experience magical. Our kids absolutely loved playing MagiQuest, and we highly recommend purchasing the wands, it was one of the highlights of the trip. Overall, Great Wolf Lodge delivered a fantastic family/birthday getaway with something for everyone. We’re already looking forward to returning.

I’m sitting here at 745am ANGRY. We have been listening to someone play the drums since 615am. Have called security TWICE now. I thought quiet hours were until 7am… NOPE couldn’t reach anyone before 7am about the drums. ZERO compensation. The food is so over priced. Bring your own! You’re apparently allowed to! Wish we knew that prior. If you’re staying here….. nothing opens until 10 am. So if you have a concert wake you up at 615am there’s nothing for your kids to do before 10am. Do not recommend. If you do decide to come here, don’t spend the night here. Especially if you require sleep to function. Bring your own food don’t waste your money on the food here. It’s not good and super expensive. Thankfully we are local so we didn’t make a whole trip to come here but will definitely be telling everyone to avoid this place. Should also add that it’s $19 a day to PARK! If you buy a meal with a “souvenir cup” there are NO refills. The machine will measure out the amount of drink you’re allowed, so if you chose fruit punch and didn’t want ice, your cup will only be half full. If you stay here and don’t opt in for the breakfast buffet before arriving, you can’t change your mind after you arrive.

Our family had an incredible time at the Wolf Lodge in Naples! From the moment we arrived, the staff made us feel so welcome. The breakfast at TTK was delicious, and our server Mido was outstanding, friendly, attentive, and gave us great recommendations of what to do at the Lodge.||We had so much fun at the Water Park, the lazy river, and the pools, inside and outside. It is truly a great experience for both kids and adults! The drinks and food were all very good, and everyone we met was so nice and helpful.||A special thank you to Seth, who brought great fun and smiles with his unique friendly and personalized personality, and to nurse Kali, who was incredibly efficient and kind when my son cut his finger. The General Manager, Alp, personally checked on us to make sure my son was fine and that we were enjoying our stay. His empathy, friendliness and professionalism was such a thoughtful touch!||Overall, our visit was wonderful in every way. We left with smiles, great memories, and a strong desire to return soon.|Highly recommend Wolf Lodge Naples for families looking for fun, comfort, and top-notch service.

From the second we checked into our Wolf Den suite to our last day we spent at the waterpark and outdoor pool!! Every single event was magical and made our whole family feel so special!! We came the weekend of September 27th for our son’s 6th birthday! It was so perfect! His wolf pass was WELL WORTH IT and he did everything included in the 3 days we were there!! Also we got the very affordable birthday package that included a special door sign, balloon, ice cream, arcade games card and a goodie bag that made our boy feel so special on his special weekend! We also bought the Halloween package with also included so many cool & spooky things! Within an hour of getting there myself and my husband looked at each other and said “wow! This place is SO cool!!” In fact, quite possibly the coolest place we’ve ever been! We’re already planning our Christmas trip to come back over the holidays! And we can’t wait!!! Thank you to all the staff and event coordinators that made this such an unforgettable trip for our family!! It’s never goodbye, it’s see you soon!

Two adults no children two nights in a standard suite mid week in October. First visit to a Great Wolf Lodge. We had a great stay. I read all the reviews and thought I would be in for a horrible experience. But no. Could use a few minor improvements like better lighting in the standard suite, handrail in the tub, in-room safe and more than 3 coffee pods and one bar of soap in the suite. All areas of the resort were clean. Fragrance in the hallways is way too much. Overpowering especially to those with fragrance odor limitations. Elevators easily available and roomy, fast and clean. Check-in was fast and easy at the front desk. We didn't use kiosk check-in. Madison at the front desk was excellent. She explained wrist bands, front gate, parking charges, daily security hold on credit card and the dreaded Water Park towel fee issues. My billing statement was error free. My daily security hold on my credit card was processed and removed within 24 hours after checkout. We didn't use the Water park except for a brief sit down around the outdoor pool. Most of our time was away from the Lodge visiting local wilderness areas and National Parks. Would be nice if the Water Park and outdoor pool didn't close so early. Didn't dine on-site. Did enjoy the Luna story held in the lobby. Very well presented. All staff were friendly, professional and helpful. It was a great experience.

I was so worried when we went through the reviews a few days before our trip. There was some about bedbugs, service and food being terrible, etc. We are SO glad we went anyway because we had such an amazing time. Our waitress during the breakfast buffet was amazing, the food is a step above normal hotel food and was actually pretty good, and our room was spotless and smelled amazing. The sheets smelled a little bit funny but with a resort it isn't going to be perfect. I gave 4/5 stars because we were only expecting to pay $247 once we got there per the emails we received before arriving.. and ended up with a leftover total of $547 when we had already paid $230 to reserve our room so we had only planned for a total of $500 something and ended up having to pay almost $300 extra which was stressful. Other than that it was amazing. So prepare yourself for the extra financial aspect and you and your family will also have a wonderful time! We got to be kids with our kids and it was so wholesome. Staff was extremely kind as well. Theres also plenty of food options close by to avoid paying for the food there.

We stayed at this Great Wolf Lodge twice this year. The first visit was a less pleasant experience, but the second visit was ok. The staff were all great and all but one member went over and beyond for us in all aspects. The rooms though did have an issue with humidity if the AC was not set to 65. Im native to South Florida and typically have the temperature at 74 and our room was muggy and had a funny smell. One of the kids beds was clearly not changed; there were candy wrappers and candies on the top bunk. The rooms with scented air fresheners tended to be very overwhelming with the scent, like the hallways or a couple bathrooms we used. The food is mid at the restaurant a breakfast buffet, worth the cost for the convenience, but we went to a couple local places for food several times, namely the Cracker Barrel nearby which was a good choice. The kids loved it though and the water park was probably 4 stars. Nothing was overly great about it, but also not bad, hence, 3 stars.

We spent 3 nights here on a family vacation. We booked a few months in advance so we were seriously looking forward to this trip. I've heard so much about this franchise (specially the GA location) so my interest was definitely piqued when I found out they had a property in Naples as well. Finding the property was fairly easy. I did imagine it would be bigger, but that did not take away from the magic. There is a '15 minute max' unloading area where families can snag a luggage cart if needed and get items on the curb before parking. Once we entered the lobby my son was greeted with wolf ears and our adventure began. He was able to enjoy music and games with the other kids while we waited in line to check in. They also have kiosks inside the lobby for self-check in options. Within about 20 minutes of our arrival they were announcing a dance party that was about to take place so my son was ecstatic. After dropping our bags off in our room we quickly headed back downstairs to check out the arcade and scope out the other fun extras you can add to enhance your stay. We thoroughly enjoyed the ropes course and zip lining. I cannot thank the wonderful staff enough for their kindness and courteous demeanors throughout our entire stay. We did not encounter a single employee who brushed us off or did not exceed our expectations for service. Food on property is ok. I did not eat anything that wow'd me but most restaurants offered some decent options a la carte and buffet style. I did not partake in any alcohol on property but there are bars serving cocktails and beer. They are very accommodating with allowing outside food and drinks so with proper planning you can really cut costs here if nowhere else during your stay. Rooms were clean and housekeeping was consistent. It wasn't a hassle getting enough rags and towels like some places. The lobby offers daily read alongs, dance parties and game events to keep the kids engaged even when they aren't frolicking around the waterpark. There was a mini golf course, a play gym, an adventure quest game, VR games and a 'gold' mining area to name a few add ons. The waterpark includes various slides, a lazy river, a wave pool and other play areas for smaller kids. I love that they have an abundance of life jackets in various sizes. Towels are provided and checked out via your room (wristband). Chairs are first some first serve with the option to purchase a cabana for a more intimate experience for your family. Some slides take you outside the facility and bring you back inside which is very cool and my son was so bummed he wasn't tall enough to try them out. He did enjoy the lazy river, the kids area and one of the tube slides a lot so we rode those until he couldn't take the chlorine anymore lol. They have restrooms and a shower area so you don't have to run back through the hotel soaking wet, so make sure to pack a bag to bring with you down from the room. There were a few lighting delays which causes the lazy river to get super crowded. I would not recommend during these times unless you're looking to be stressed out fighting between families. This is the opportune time to take advantage of the indoor activities. They take bed time VERY seriously here which I love. I did not hear any loud noises or hallway commotion after quiet hours. All activities, restaurants and shops also close around this same time making it easier to enforce. Check out was a breeze. I look forward to staying at some of their other locations in the future.

Our family of four stayed for two nights during Labor Day weekend. Big mistake--it was extremely crowded. We arrived at 12:30 p.m. Saturday, and both self-check-in and regular check-in lines were long. Aubrey at the front desk was kind and helpful, but our room wasn't ready, so we went straight to the water park, which was standing room only. The lazy river and wave pool were filled shoulder-to-shoulder. Our room matched the online description. A TV in the kids' area and a curtain for privacy would have been nice. No safe meant we had to lock electronics in the car. Housekeeping was friendly and kept the room clean. The water park had poor ventilation and an overwhelming chlorine smell, so we were glad for other amenities. My daughter loved the zip line, and as a family we enjoyed bowling and mini golf. Arriving early the second day made the water park much more enjoyable--we were able to get chairs and ride the slides before the crowds. Restrooms stayed very clean despite heavy use. Food was the biggest letdown. We waited 25 minutes for nearly cold burgers while staff stood around. The pizza was even worse, with little cheese and only six pepperoni slices--our nine-year-old barely touched it. The breakfast buffet (which we prepaid) was the best dining option, with hot food, eggs to order, and decent savings compared to paying at the restaurant. After the pizza experience, we picked up food from Publix nearby. Other chain options are also close. The Ultimate Fun Pass was a highlight, giving us unlimited bowling, mini golf, zip line, and drink refills. Overall, our kids had fun, and we had a chance to relax. However, for the price and crowds, I'm not sure we'd return--especially since we have other vacation options closer to home.

Dropped in for the day... and met up with my sis and her family for my nephews bday. Place is busy .. was surprised to see how many ppl there were. They have multiple experiences going on in different areas, so you can go fpr one or get a paclege to experiences mpre than one. Its def a family.. esp child geared resort. My sister stayed for 2 days so they got a room. The kids really enjoyed the water park and I even found a couple of slides that I liked. One issue id mention was the bar inside was very slow and the one outside was having technical issues so they weren't servicing anyone which maid the inside bar even slower. I'd say the major critique i have for the water park... while I def understand with the sheer number of people they need to keep the water highly chlorinated.. but the smell was so strong in the air.. that it was actually irritating my eyes before I even went in the water.. it was so strong I had to go to the outside area for breaks of fresh air. So if u are sensitive to strong chemical smells you should keep that in mind. I think getting better ventilation for that enclosed space would really go a long way in bettering the experience.

Great hotel, Waterpark in Naples. Been open for a year and finally went. Beautiful place with lots to do. There is a mini golf course inside under the adventure park which has zip lines and rope course. The indoor Waterpark is awesome, smell of chlorine is noticeable, but what can you do. There is also an outdoor pool and spas and bar. The indoor bar is nice with lots of local beers on tap in the restaurant. The atmosphere is very cabiny. I do wish the rooms opened up to the indoor part with an atrium like some hotels. Prices are high, but reasonable enough to go. Fun place. Will go again.

Not sure where to start, we were really excited for this Resort and we're so happy when they opened up in Naples, otherwise we would have gone to the location in Georgia. We were all ultimately disappointed and not because the Resort is horrible, but more on the expected experience. The indoor water park is really small, not at all what we expected. The lazy river is a joke!!! .... I mean it's super small and the wave pool is no bigger than my community pool. They had some cool water slides but again we have been to other parks with way better slides. Honestly, we had more fun at the outdoor pool, but that is available in any Hotel/Resort. The Resort is nice and clean as you would expect being that the location was recently opened in Q3 of 2024. Perhaps my kids are too big to enjoy this Resort (16 & 10), I can see younger kids having a better experience, but if you have been to other water parks it may still disappoint. The indoor activities were also meh at best, the interactive wand experience is quite limited, I mean the kids can complete the attraction in a matter of minutes, the arcade is super small, the obstacle course was quite cool and was probably the best attraction in the Resort. The food options are horrible, the Fireside restaurant is way overpriced for what you get, so we opted to venture out to grab food, but the surrounding area is also limited on what's available. The story time is very cool, nice effects but more for younger kids. I heard other Great Wolf Lodge locations are way bigger so unsure why this new location was so small in comparison. If you have older kids like mines, you're better off going to the Rapids in WPB or Volcano Bay/Aquatica/Typhoon Lagoon/Blizzard Beach in Orlando, which is a hundred times better for the same price range (this place is not cheap!!). At the end of the day, we came but we will not visit again, it's a one and done event. Hope others are able to enjoy but once you visit other water parks in Florida (which we have plenty off) it leaves this place undesirable.

After going to the one in Charlotte a year ago, we went to the one in Naples since it's only a couple hours away from where we live. The lodge is a great experience for all ages. Our family of four enjoyed our stay. We scored a deal online with it being 40% off if we stayed 2 or more nights booking it 3 months in advance. The room is spacious. We stayed in the Wolf Den suite, which had a bunk bed, queen bed, and a pull out sofa bed. It included a microwave, fridge, TV, plenty of drawers, and counter space. I wished there was a balcony in the room since it would have helped to dry our wet bathing suits quicker. The water park is included for each guest that is staying there and it includes a lazy river, few water slides, wave pool, a couple of swimming pools, and a splash playground area. There is an option to get the pass, which is an additional cost and it includes most of the activities. It has an arcade, Build a Bear, bowling, mini golf, and other things for fun. There is an app that you can order food from while you were at most of the restaurants on site. It was a nice feature in case you don't want to leave the lodge and eat it in your room or at tables that are nearby for seating. It tends to be pricey though for the extra convenience.

I was there yesterday and today for the first time. From check in with Celine hands down the most nicest and vibrant young lady . Was informational and honestly it was so evident how much she enjoys her job . The concept of this place is phenomenal. You don't have to leave there once you check in for nothing at all it's all there. Theres something for every family member to do.

It was a family day vacation relaxation on Veterans Day. We enjoyed it. It was a blast. Little family time spending together. The food was great beautiful area. Definitely would visit back in the summer when it's nice andhot for relax.

One of the newest places to open is the Great Wolf Lodge in Naples. The Lodge is an indoor waterpark featuring a lazy river, tubing, a wave pool, a kid's area, and several slides. In addition, there are cabanas, a small shop, and a food concession stand. A sizable outdoor pool with cabanas is also available. Every water area always has lifeguards on duty. In addition, there are indoor non-water activities like bowling, an arcade, zip lines, ropes, and climbing nets. These activities come with extra expenses. There is a food court, ice cream area, Dunkin Donuts, The Fireside restaurant, and a retail store with a Build a Bear. The Grand Lobby offers free kid-friendly activities every day. Although the Lodge offers very clean and well-maintained themed rooms, you will need to carry your own bags up and down as there is no service for that. It does get really busy, particularly on weekends.

The painting was cool. They have a show each evening and the painting doubles as a video screen. Great story about a white wolf who was discriminated against by the other wolves. A bit of a switch related to the world we actually live in. The resort was nice. The food was decent. Plenty of activities for kids of all ages. We stayed two nights. One night was sufficient for a Gpa like me. Very expensive.

After being a guest at many other lodges this lodge has much to work on. If one was a first time guest one may leave with mixed emotions due to the financial difficulties this lodge has. Yes the water park was a great experience for the kids as was magic Quest. I really enjoyed the layout and design which appeared superior to the other lodges. The entertainment staff was by far the best compared to other GWLs. They interacted with the kids and even those kids that sit on the outside looking in were enjoying themselves. The programming was extremely fun. The legend of Luna was amazing. The only criticism I would give for the entertainment staff is to make the entertainment more different each day. The selection of entertainment is the same every day not enticing one to want to spend more than a day or two at the lodge. However, in comparison to the Williamsburg location Naples falls way below expectations. Magic Quest was more contained but it just was not as memorable as Williamsburg. However as a parent of both young kids and teen kids Naples magic quest would be more desirable for the younger children, whereas Williamsburg would appeal to the preteens and older. In comparison to Charlotte NC or Right outside of Atlanta GA Naples falls again below when it comes to their dining as well as home made candy and fudge. When it comes to those who are frequent to GWL Naples just does not welcome you back like all the other lodges. Perhaps they are just too new or the staff does not know what the other lodges do. One thing one must agree on is Naples certainly keeps their lodge clean. The rooms were immaculate as was the water park; well at least the inside waterpark. The outside pool was clean but their bathrooms outside were filthy. As for their discounts for those that purchased the lifetime refillable cups Naples does not honor that promotion. Naples also does not fully honor their Veterans discounts. In defense on the upper management we did address the discounts policy and were told that they would retrain the staff that denied the discounts. Would I return? Perhaps I will but it will be at least 6 months to give their staff time to mesh with what the other lodges do. Do I like their parking? Not at all one should not have to pay for parking if they are overnight guests. I get the parking costs for day guests but not overnight. This was the first lodge where we experienced having to pay. Again management did credit our parking due to being on a promotion but I'm not certain about the desire to return if they maintain charges for parking. My final complaint was the disorder of their Dunkin Donuts. One must order from a kiosk and employees will not accommodate those with disabilities without making them feel uncomfortable for asking. It's great to have Dunkin available but it certainly does no justice when it is a bother to have assist a guest.

We have visited a couple Great Wolf Lodges and were very excited for one to open a bit closer to home. We visited for one night for my daughters birthday. We had 2 adults and 5 children and booked one of the family suites. Driving up, we noticed this was much smaller than other properties, which aside from the suite and outdoor pool, you didn't notice as much inside. We arrived around 11am to use the water park, knowing our room shouldn't be ready until around 4pm. The lobby was packed, we joined the long line to check in, after a few minutes an employee told us that we could check in at the kiosk instead. We went over, and checked in, our wristbands printed from the kiosk where we were able to select who could make charges from the kiosk and who could use it to open the room. In the past, we got our wolf ears from the check in, but the kiosk didn't mention anything. It took bit to find an employee (aside from the four at the counter, very busy helping other guests) to ask about it. We were told to go into the store. We went in and grabbed ears for our party and headed out to the water park. While smaller than other GWLs we have visited, this one has much much more to do, everything at an extra cost. Previously we had purchased additional passes, we did not this time, so I can not comment on the ropes course, mini golf, or bowling, except that they are very small, very crowded, and all kids doing them looked like they were having fun. We got in line to head to the indoor water area, kids got their heights checked and got their slide wrist bands, for the kids that needed them, and we headed in to change. The bathroom/showers in the pool area are huge and were kept very clean. Our older kids went off to ride slides over and over again, and my husband and I kept the younger one going between the three areas that were easy for smaller kids. It was easy to find each other, while it is crowded inside, there is a lot to do, so it never felt like you were waiting too long. The kids are used to places like Aquatica where you are waiting an hour for the slide you want, so they were happy to wait the 10-15 minutes for this slides. I grabbed a drink at the outdoor bar, charging to the room was quick and easy. The outdoor pool is pretty hotel standard, there were no slides outside, unlike other properties. It was a much calmer, more relaxing environment. Huge contrast to the excitement of the indoor water area. We have a pool at home, so we probably only spent a half hour of the trip at the outdoor pool. It is nice if you want to actually swim, rather than play in water inside. There were a few lounge chairs in the water on a shelf that were very nice. Around 2 we got a text that our room was ready early, and included our room number. By about 3, I rounded everyone up and we grabbed our stuff from the car and went to find the room. We had paid for the top (of 3, relatively affordable, but still pricy) birthday package that included a cake, a dining credit to use during our stay, but the main reason was decorations to surpise my daughter. As we walked to the room she saw the huge door banner and her eyes got wide, she was so excited. But no, that was the room across the hall, ours was empty. We went inside and no balloons, I left the husband and kids and went to get in line at the desk to ask. I waited about a half hour, the employees at the desk were hustling, there are only 3-4 it changed a couple times, and as far as I could tell the only way to ask questions about anything at the resort is at the desk or through the ap. I wanted to know then if we were in the wrong room, so I wanted inline. While in line I did chat through the app, but it seems to be a real person answering, so answers were on a delay. At the front, she said that we just had to wait for the birthday stuff someone would bring it. Ok. I went back to the room, kids started getting ready for dinner. About 45 minutes later two employees came and handed me the door banner and my daughter her card and balloons and said happy birthday. We decorated. It was all fine, but I would have much rather waited until the room was ready for the surprise than get into the room early and it feel like it fell flat. We ate in the tree top buffet for dinner. Everything was delicious, our server was wonderful, and it was pretty to eat under the "trees" our little one loved watching the screens in the trees to see how they changed. We have a couple allergies, and a couple picky eaters and everyone was able to find lots of options at the buffet. I don't know if it changes but we had an Italian leaning meal with orzo salads, chicken parmigiana, salmon picante, cannolis, soups, salad, and some stand bys at a kids resort like chicken nuggets and Mac and cheese. Pepsi products throughout the resort. Plesent surprises kids under 17 are kids prices for buffet (awesome!) the 7 of us including tip, was just over $150. We had prepo

My daughter and I decided to take a quick trip to check out the new Great Wolf Lodge in Naples. We absolutely loved it. Is it pricey - yes. But if you end up purchasing a wolf pass or some variation of an attraction pass, to me it's well worth it and you will find plenty of things to do. Now, my daughter is 8 years old and her height put her in the threshold where she could do most attractions on her own. If you have smaller children then you might struggle with them not being able to do all of the attractions. The water park was really fun, but I can see myself getting bored with it after two days. However we are Florida natives and have our own pool so for someone who doesn't swim a lot you might not get bored of it! Some other attractions they have are: mini golf, adventure trail, bowling, a magiquest, an arcade and one of those ropes courses up on top. We will definitely come back. Oh - also - make sure to check the free activities too like the story time at night and the character meet and greets!! I really do think you'll have a blast!

It's an indoor waterpark attached to a hotel. That's a WIN. Supposedly the air and water in the waterpark is heated to 84 degrees. I wish the water was a little warmer. Hotel is new and clean. Not high end... but nice. Food options everywhere and prices weren't that bad. I recommend it -- my kiddo and family enjoyed it.

Hello, just wanted to bring something up regarding our stay in NAPLES location from Aug 28 to 30. We have stayed in many hotels and water park Hotels and this is the first negative 1 star and complaint that am filling. Case Number: 1. First, we were trying to self checkin with the code on Aug 28 in one of the kiosk. We were not able to do that as it was brought up to our attention that the only way to self checkin is you have to select parking option. We took an Uber, so we did not need parking. The person who helped us said that we need to include parking and then he will take it off later. Some1 needs to check this process as it doesn't make much sense. 2. Then, we asked about the Wolf ears for my child at checkin, they directed us to an area where the only way to get those ears was to listen to the sales pitch about booking future vacations at other locations. This is not right! 3. Then, we had to haul out bags, as there are no bellhops! We go inside our room excited, and we see a roof(I will include the picture of room 3155) on the same level as our room! The hotel was at about 15 percent capacity at the time based on people in the pools, restaurants and lobby and they assigned us the worst view room in the hotel! After spending another 30 minutes talking to them, they said that we must pay more and upgrade to get a better view. This is really ridiculous. After back and forth, the finally gave us another room on 7th floor(7173). We carried our luggage's again to 7th floor, and we noticed that the bathroom wasn't flushed from previous guests(Descusting!) Again, the assigned us a room with the roof view although it was not on the same level as the roof this time. 4. We go have a breakfast buffet at Timbers at 11:05 and they tell us they are closed! The app shows that the close at 11:30am. They had to Bring out the manager and he basically said that the app has the wrong closing time and they close at 11:00. He was cool and still took care of us. 5. We tried to get Duncan Donuts donut for my daughter and we noticed that there were flies everywhere where the donuts were kept and stuck to the donuts! Yaks. We told that to the staff and all they said was that they will throw them out. 6. We paid for the Magi game and most of the machines were down! Waste of money. 7. Me and my wife noticed we had bites on our legs and arms. It looked like bed bugs bites! I will post pictures. We notified the staff, the manager and inspector came to our room and looked and said they couldn't see any bugs. Usually you would not see them as they hide inside mattresses. All he said was they will do a full investigation and let us know later what the found. Nothing was offered to us. 8. Had to get rid of 2 of my luggage's as precaution (see # 7) 9. No Balconies! 10. Tiny indoor water park compared to other locations. 11. All staff are mid school or Highschool! 12. Terrible food.

Absolutely loved my stay here. The hotel is relatively new with only 5 months since opening and definitely needs some work in the sense of training employees and getting things in order but besides that the staff were all helpful when assistance was needed and the hotel itself was beautiful. The entire family of all ages enjoyed all the activities including the water park. Stayed 3 nights and didn't have the need to leave the hotel at all. There was enough entertainment for the kids and food was pretty decent for it being a hotel with so many people. Had a great time and would definitely love to return.

Best Family Vacation we've been on! Ultimate Food & Fun Package was well worth it, and we will be back!

2/22-23/25 with 2 grandkids and family. Very impressive upon entering. Need to work out a few things. 1. Employees uniforms look very cheap and unprofessional. 2. Not enough employees to keep common eating area near pizza pickup area clean and organized. 3. Buffet area much better organized and appealing to the eye. 4. Obvious lack of supervision and management presence. 5. Front desk check-in area once again, looks unprofessional and unwelcoming. 6. Probably "one and done" here, too many other places to go and spend same money for better quality, order, and feel-good experience. 7. Very clean and obviously brand new, but just don't feel that Disney-like magic. 8. Correct these flaws, and maybe you'll get better reviews. 9. It can be done, just needs some managerial adjustments. 10. Call me a "grouchy grandpa" but I expect quality in every area for the MONEY we're paying. Just saying....

We wanted a last minute get away. This was perfect. It wasn't too busy and tons of activities for the kiddos. We did family water slides, lazy river, wave pool and of course caught the uv next to the pool. If you have littles this is ur one stop shop. The only thing I'd change is the auto air fresheners , they triggered my allergies and smell. The Halloween music was pretty creepy for my girls but I realize it's the season. If you need a break and want the kids occupied this is your place. Too bad they don't have a large conference area this would be a great place for a dance competition o

Pros: Fantastic family atmosphere with tons of activities for the kids. The level of interactivity was unparalleled and the production value between cartoons and performances by staff were top notch. There was a phenomenal story time at 8 that literally brought the lobby alive. Then there as a dance party after that. The water park was beyond amazing especially considering it is all indoors. So many fantastic slides. The wave pool was small fry compared to what we are used to but perfect for little kids. The lazy river was packed but enjoyable. The ropes course was very fun if a bit daunting for younger kids but I think the coups de grace was the MagiQuest which kept the kids entertained for hours. Cons: Walls in the hotel room are paper thin. This seemed an insane oversight considering the clientele. Our hotel room neighbors were absurdly loud until the very late hours of the night and kept us awake far past a reasonable hour. Hotel staff did nothing to address this and quiet hours start at 11pm. For a kid oriented resort this was painful and nearly irredeemable. Food service was mediocre at best. The food was decent quality but the servers were often rude and unhelpful and clueless and seemed to not know what was going on. Particularly at the counter service establishments like the one inside the water park area.

This was a great way to spend the day. The slides are great and the wave pool was nice and gentle. The ride here from Miami was easy and free of a lot of traffic. What a way to spend 8-10 hours.

The Great Wolf Lodge recently opened in Naples, Florida, and we decided to check it out for the weekend. While the kids had a great time, it's clear they're still working out some kinks. The staff seemed a bit scattered, and there wasn't a clear flow when we walked in. It took about 20 minutes to check in, and at one point, we were in the middle of purchasing a package for the kids without anyone explaining how it worked. No one mentioned where to get the magic wand, and the staff member helping us simply walked away without saying goodbye--grabbed her purse and left, which felt odd. Everything is pretty much self-service, including luggage etc, which takes away from the experience when paying so much per night. That said, it's a fun place for kids, and there's definitely plenty to keep them entertained. The rooms have a cool, lodge-inspired feel and can accommodate several guests comfortably. The hotel is also very clean. However, I will mention that the bartender by the outside pool was pretty rude--it almost felt like we were bothering her when we asked for anything. While I wouldn't recommend staying for more than a few days--especially for locals--there are day passes available for those looking for a shorter visit. The waterpark is really cool, and there are several places to eat inside, though none offer healthy options, so we ended up Ubering in food. Overall, it's a cool experience, and we'll likely check it out again once they've worked out the kinks.

We were excited to check out this hotel and water park in Naples. We stayed for two nights and enjoyed all the amenities. This place is definitely for kids with some free activities as well as paid. Once making a reservation, lots of emails and texts were arriving closer to our stay. I highly recommend getting one of the paw passes because you do end up doing everything more than once. The water park is great but I wish the water temperature was a few degrees warmer. Towels are provided and there are lockers to secure your stuff. Bring a sweatshirt or a robe because it is really cold once you are finished and its a bit of a walk back to your room. The ropes course is really cool and you can stay up there as long as you want. The bowling alley is also more fun than typical bowling so expect to play more than you imagine. The arcade has tons of the typical ticket games but it's really clean, bright and the staff were overly generous. We tried to avoid buying a wand but when your son sees everyone else doing it, forget about it and enjoy it. There is a Dunkin', ice cream store and a few restaurants, which you can mostly order on their app to avoid lines and wait times. The room is spacious with the bunkbed in a separate section but without a door. There is a refrigerator and coffee machine. Weekend was definitely busier than weekday but all the lines moved quickly and staff have been really friendly. The free activities like arts and crafts, yoga and dance parties were very well organized and fun. There are parking fees and a resort charge per day, which is annoying but typical for these types of hotels. We appreciated all the garbage cans in the parking lot and everywhere else. It was very clean with a lot of staff helping in each section. We all had lots of laughs and fun and probably will return with our wolf ears on.

Short but sweet review.....room not ready by 4 as advertised......ready at 6:30......water park closes at 8pm.......new generation of kids working who just don't give a what......water park was nice and the temp inside was good. Water temp was good.

We stayed at Great Wolf Lodge in Naples and honestly, it was underwhelming. For the $800 price tag, we expected a more polished experience. The rooms are very mid--think basic hotel chain vibes with a few wolf-themed touches. The water park, while large, felt chaotic and unorganized. The only real highlights were the two big family slides, which were genuinely fun--but everything else was either overcrowded or hard to access due to the seriously limited seating. Between the long lines, lack of chill space, and general disarray, we couldn't help but feel like we overpaid. For the same price, we could've done Volcano Bay with a much smoother, higher-quality experience. Not worth the hype. And don't even get me started on the food--absolute trash. Overpriced, low-quality, and just...sad. For what we spent, we could've had a way better time (and better food) at Volcano Bay. Save your money.

We couldn't wait to try this place. It's definitely a great addition to Naples but definitely need to work out a few kinks. The check in took forever. When we got to our room, the bathroom was locked. When housekeeping came, they didn't refill the coffee, and Dunkin donuts line is too long . The pros are all the indoor amenities . The wand game which is extra, mining extra, indoor ropes course, and indoor jungle gym, water Park which is included. Definitely great for hot summers in Florida.

Place was pretty fun. Definitely gets pretty crowded later on in the day, but if you get up early and head to the waterpark you pretty much have the whole place to yourself until about noon. After that I would go find something else to do. I was there with my seven-year-old and my three-year-old. My three-year-old loves to get into literally everything. We did the mini golf which is right in the middle of the adventure land area and that was like a big playpen for him because nobody else was interested in mini golf apparently. The resort was pretty cool, the only thing that was kind of annoying is the lighting is so incredibly dark especially in your room. Don't be stupid, don't plan on buying every single meal at the place. The food looks terrible anyway. There's plenty of places to go eat off the property. Really awesome place called "grouper and chips" that I would definitely recommend if you want to eat authentic grouper while you're in Florida, which you should because that's the Florida staple. Also, it looks like a lot of people on these reviews are saying that they had issues with returning towels and stuff like that. Simple solution, don't allow charging on your wristband and bring your own towel. Anything you pay for, just pay for it using your credit card, avoid the hassle, it's simple. I was not drinking this trip, but I did notice a lot of people had their own drinks and own coolers in the waterpark. They were soft coolers but I don't think the staff care at all. Just be responsible. Not buying their alcohol will save you a ton of money. I would definitely go again but probably try to go during the weekdays.

We took our daughter to Great Wolf Lodge in Naples for her birthday and stayed for two nights. Overall, we had a blast! The water park was fantastic--slides, waves, and enough chlorine to make me question if I still had eyebrows. Our daughter had the time of her life, and that's what really mattered. The food? It was... food. Not bad, not great--just kind of there, like a wolf-themed cafeteria experience. But hey, we didn't come for the fine dining; we came for the slides and the endless supply of kids running around in wolf ears. The staff were all super friendly, but I swear, I felt like I was at a high school reunion I wasn't invited to. Everyone working there looked like they were fresh out of homeroom. At one point, I caught myself wondering if I should ask one of them if they finished their algebra homework. Now, the front desk was where things got interesting. We had an issue and were told, "Oh, you have to text for help." I didn't realize I was at a hotel run by Gen Z tech support. What's next? Morse code? A TikTok dance for extra towels? All in all, we had a great time, and our daughter loved it, which was the main goal. Just don't come expecting five-star luxury--or immediate human interaction at the front desk. Would we come back? Absolutely.

We recently stayed overnight at Great Wolf Lodge, and while there were some memorable moments, the experience overall was a mixed bag. Here's a breakdown of different aspects of our stay: Entertainment & Water Park The water park was a highlight for the family. It's impressively large, with various rides that were genuinely fun for everyone. However, it felt extremely packed, which may have been due to the location's newness or simply because we visited on a weekend. That said, we appreciated how efficiently things were run -- the color-coded wristbands based on height at the entrance are a smart touch, and the lines moved surprisingly quickly. It was a solid experience, though crowded. Food at the Water Park Ordering food in the water park is managed through a digital kiosk, and you get a text when your order is ready. A handy feature, but it made me wonder: why not offer a QR code so guests can order directly from their phones, rather than waiting in line to use the kiosk? While the food quality was decent, everything was overpriced. And here's a personal gripe -- they only serve Pepsi products with a fixed amount of soda per cup. There's a system where you scan your cup to dispense the exact quantity you paid for, so no refills. It felt restrictive, as if they were going out of their way to limit guests. Room Experience Our room was spacious and included a good-sized smart TV, which was nice. But I had issues with the thin walls; it's almost like they forgot to soundproof anything. We could hear every noise from neighboring rooms and the floor above. The AC unit was also incredibly loud -- louder than my snoring! The bunk beds were smaller than they looked in photos, and they don't offer luggage assistance, so you're on your own. Check-in time was 4 pm, but they told us it might not be ready then, which seems misleading. Why not say "check-in when your room is ready" instead? Check-out was supposed to be 11 am, but someone knocked on our door at 10 am to remind us, which felt intrusive. Activities Outside the Water Park The lodge offers many other activities, like an adventure ride and ropes course, and my kids really enjoyed them. However, be prepared to pay for everything. Nothing is included in the price, which feels like they're leaning into the "Disney model" without delivering similar value. Every additional activity adds up, and it's not cheap. We didn't get to try the on-site dining restaurant because reservations were fully booked. Frustratingly, guests with day passes can make these reservations, so hotel guests aren't prioritized. Final Thoughts While Great Wolf Lodge offers plenty to do, it seems almost too small for the number of people it accommodates. That may be due to its recent opening, but it still made for a cramped experience. Although my kids had a blast, the experience wasn't worth the steep cost, and I likely wouldn't stay at the hotel again. They don't see the bill, but for the price, I expected better value and a bit more comfort. All in all, it's an okay spot for a day trip, but as an overnight experience, I was left underwhelmed and reluctant to return.

Communication, IT department staff, the GWL app, the internet, and manager customer service skills ALL need improvement. I'd give them a "2" out of 10. Kids will love it. I've never been so frustrated with people where I'm paying over $800 a day for 2 rooms.

Great place for kids! My daughter loves the playground and the water park ...very much recommend!

Great for a staycation if you're a local or kid at heart. We went really for the indoor water park for my toddler and he had an amazing time and in his words "so much fun"! From the check in experience, very friendly customer service and desk agents. We were lucky and our room was available a little earlier. They have more than enough carts for your luggage and had aka character meet and greet while we were checking in. We did the water park both days. There's a toddler area, about two-three slides where the big water bucket is, two family rides, one dual ride coaster and about two single slides. They also have a mini wave pool and the pads you can climb and a cool little water basketball area. The 4/5 stars was for the food, breakfast we did their Dunkin donuts in the hotel but could never find any good lunch or dinner spots. There's pizza they served us seemed like it was sitting out all morning. Dippin Dots were good, can't go wrong with some ice cream but they also have an ice cream bar. Rooms were very clean, bracelet keys were kind of annoying but being able to pay everywhere with the bracelets was super convenient. We would bee back! The frosty dance party was super fun and my son also loved the arcade. He was too little for the quest but we did get him a wand and started our gold coin collection. Until next time!

Definitely recommend going as there is no other lodge like this in Florida that can compare with an indoor water park. My friend and I both felt the food was very good for Water park amusement food. Definitely better than most. I am a frequent lodge and hotel traveler to other similar themed parks and this is a great option locally without having to fly or travel more than 90 minutes away. I can't even get to Disney in less than 2.5 hours. Also on a cold rainy Florida day with highs only in the 60s this was an absolute must do if you're wanting to keep the kids happy and entertained while adults are also happy! And don't forget to stop at the gift shop and get your free Wolf Ears!!! Everyone gets ears! We went on a discounted day so keep an eye out for deals. $40 / per person for full day water park. There are also super deals if you're flexible on the dates right now. Suites for almost half off including the water park passes. Sign up for email deal if you're a local! We had a very friendly check in and there was a line of about 15 guests but only waited in about 10 minutes . We also got a Cabana because we had a member of our family with a sprain so we needed guaranteed seating and comfort. Well worth it. There's only about 13 cabanas so if you want a cabana make sure to book it in advance. Cabana and service was better than expected. I scanned the QR code and can either order from phone or call server. We opted to call for server. Jordan was amazing!! She was always there in a few minutes from the point of phone request and would often check in even when we didn't call her. Excellent service and very knowledgeable with the menu and options. Actually easier to speak with her than order online. The food was also better than expected and better than any amusement park food. We had : grilled chicken sandwich cheeseburger pepperoni pizza French fries cheese curds and elephant ear fries! Seriously get the cheese curds elephant ear fries with chocolate sauce ..... outstanding!! There also was bar service . Everything in a can or plastic cup. Good options! The water park was super fun for our kids. Water temp was perfect. All the slides were working Lots of life guards . Literally a life guard about every 20 feet. I felt great wolf had a very good handle on keeping it a safe and was above average. Aside from the water park was non stop entertainment throughout the day with updates on what to do. The late night dance party in front of the fireplace was really cute . All in all this is a must try especially when the weather is not good! Next time we will stay at the lodge and give another review on the rooms.

Let's start with my reservation of a Suite that sleeps 10-12 people. Upon entering my room turns out "suite" was just two adjoining rooms at the suite price. I paid $700++ for this not so sweet suite. Once in the room we noticed there was no microwave ~ turns out it is a community microwave for the whole floor next to the ice machine. All the amenities in the room, including sheets and pillow were way below standard. If you wanted or needed housekeeping we were told we needed to call for it. Not an automatic amenity. The waterpark was enjoyed by my 5 grandchildren - and that's about it. The rest of the hotel kid amenities were sub par, small and expensive. Day 2 i rented a cabana ~ $200 from 10am - 8pm It was the best part of the stay UNTIL at 3pm the lifeguards whistled everyone out of the pool The reason: It might rain. Not a cloud in the sky, no lighting or thunder, not one of the many golf course lightning alarms going off ~ maybe they just wanted to go home ~ but my cabana day ended at 3pm - i felt like i should be refunded but there it was explained to me that there was a weather clause in case of bad weather, no refund. What bad weather - BTW it never rained that afternoon. The Food: Poor quality, Poor service and stupid expensive. We started to eat off property after the first day. Even Dunkin Donuts (on property) was extremely limited in it's donut choices ~ what a shame. The first night in the room, we all took showers and each one of us came out complaining about the slippery tubs so when the next day when we heard that a toddler had slipped in the tub, struck her head and drown it was no surprise. Such a sad and horrible day for the family as well as all the hotel guests. They should really consider investing into no slip bathtubs before someone else gets hurt. Overall one of the most disappointing hotel experiences i have ever had. I have worked in Hotel and Club hospitality for over 35 years. This was, by far, my worst hotel experience. Would not recommend!

We stayed here for a few nights and it was awesome! We started going to Great Wolf Lodge when my oldest was under 1 and he is 12; we typically go multiple times a year and have been to multiple locations over the years but usually go to Kansas City 2-4 times a year until Covid and 1-2 times a year since. This is a brand new lodge and you can tell. It's beautiful! Everything is clean and the staff are super friendly and helpful! The story time "Legend of Luna" is a must watch; they have it 2 times at 8pm and 9:45pm! They also have 2 dance parties each evening. We stayed in a kid cabin room which has 3 beds in the cabin and a queen of full bed and a pull out sofa couch. It's spacious and comfortable. We ate at most of the restaraunts at the resort and they were good; I plan to do reviews for each restaurant separately. The water park has some really cool water slides! There are 2 family slides which you can go with 2-5 people. We always get wolf passes which include lots of activities. If you plan to use the ropes course or adventure tail be sure to bring close toed shoes and make sure your girls have shorts as both are required.

Awesome place to spend quality time with family and friends, the food was very delicious, and the nightly entertainment was very family friendly.

If you enjoy paying way too much money for a room that is subpar, food that tastes like it's been sitting in the sun by a dumpster, and paying for just simply breathing, this is the place for you! Forget about the discounts you think you will get because they will charge you for 4 different made up service fees and taxes. Parking? you must pay when you leave and be charged again in a grand total! Towels? Bring your own bc they will charge you even if their system isn't working after you've returned them!... ! "Mini Golf" is MINI. Indoor water park is fun, and the chlorine will burn your eyeballs as well as the occasional aroma of mildew that sneaks up on you. Want to call customer service to ask about the rate being incorrect and they'll tell you sorry, that's too bad! I will never give my money to this place again!

check in pretty easy n parking getting around is easy not much a wait for elevator and water rides

Good for a young family, the AC was an issue but they were able to accomodate another room. Lots of activities

Great fun place, Overpriced food and the quality was subpar but I do want to give them credit as they were understaffed. Water park was great!

Very clean and a great place to bring kids. Bring your wallet... everything is extra....

My second time at Great Wolf Lodge and again another great experience. This place is very fun and great for kids. But this time I am going to talk about the staff. We had a little inconvenience in the elevator this time and the staff went above and beyond to fix our problem. The manager Houston was very eager to help. I was blown away by how nice an accommodating he was. He was so great I had to leave a review. Also at the customer service counter both Jesus and Darryl went above and beyond to make our experience at Great Wolf Lodge one to remember. Thank you guys. I have never been treated so well. I highly recommend this place. The staff is nicer than Disney !! I really appreciate the hospitality. Keep doing what you're doing

DO NOT STAY HERE! too may people at the water park, over packed. restaurant staff too busy to acknowledge guest. could not do any attractions do to everything closing down so early. children are let loss without parent supervision at water park ( cutting in lines, fighting) adults over drinking at outside pool ( loud, rude, disrespectful,) not enough room for how many people they let into the park. spent $700 for one night, it was 100% a waste of money and time.

There is so much to do here! On our night stay we went to the waterpark only that night,we woke up and had Dunkin' Donuts downstairs which was pretty good,we played at the waterpark the next day and we went to the gift shop,DEFINITELY come here!

The water park is very limited for 10 years old kids. We have to pay for adults, even though were were just waiting, and it was very hot! The next day the park opened at 10:00 am but the check out was at 11:00! But they play music loud so you can wake up early and go to the lobby and buy food. Nobody wanted to go to the park again, it was a waste of money, very very expensive for what you get.

Best waterpark ever! I would rate it a 1000/10 if I could! Every slide was a blast, even the kiddie ones! We especially loved the 5 person slide Breakaway Bay and the yellow single person slide. The kids absolutely loved it all. The staff is super friendly and attentive. Lifeguards really know their stuff! They don't sit on tall chairs and passively watch the water- they walk back and forth by the pools and look over every inch of water. We felt super safe with them watching over the kids while they swam. The waterpark supervisors were so helpful with answering my questions and providing outstanding customer service. Additionally the entire waterpark was super clean. Definitely will be going back in the near future!

Pretty decent waterpark. Slides are good, lines weren't too long, food was ok. But the customer service was not so great and a few employees were rude. There were a lot of nice ones (especially the people at the top of the slides), so my heart goes out to them. They were understaffed, so I could see it being difficult for them though. What was off about the room was that there wasn't a door and it was warm even though the air was on 68 degrees (probably because there was only a small air vent). Even though I had few not great things to say, overall this is a pretty good waterpark and they also have an indoor play area and an arcade, so a lot of entertainment. I would definitely come back because I did have a really good time!

Thanksgiving meal was a flop. It was that bad. Plus they charged my 13 yr old as an adult, $60 for a plate! When for breakfast the same morning at the same restaurant they charged him as a child. AND they added $40 gratuity 18% without telling us. The receipt says gratuity automatically added for a party of six or more and we had five. The waiter tried lying to us saying "well I told you that it's holiday so we automatically charge tip." No he did not! But here is the kicker, the servers never even served us. The most they did was walk us to our table and show us where the buffet is. That's it. $40 for what? And it's all buffet style meals and self serve for drinks! Think Golden Corral or Ponderosa style buffet. $280 for dinner for our family that sucked. The breakfast at Timber Wolf was horrible as well as the food at the food court. Cafeteria grade food at best. Most of the food was canned even the mac & cheese. They couldn't even make mac & cheese from scratch? It's not even that hard. The mac & cheese look like Chef Boyardee canned mac & cheese, not kidding! I recognize those noodles. Fireside restaurant had a little bit better food but still not worth what they charge. The french fries are obviously frozen fries, the smokehouse burger was decent, but the spinach dip was definitely frozen too. The salsa and chips were canned and out of a bag, completely disappointing. The rooms were nice and spacious, the pool was fun. My kids loved the rope course the best. Bowling is first come first serve so we didn't get to do that. The lines were long and only a few alleys to play on. Just an ok experience. I have experienced better locations in Ohio and California. But I expected better from the Naples location. And why no dress code for the waterpark? It's a family place, women should not be wearing thong bottoms.

Fun for kids but know that everything is a charge. For example, the rope climbing "playground" is $10 for 30 minutes but if you stay at the hotel it's $10 for 2 kids.