Matthew G
Google
On the whole, the hotel was wonderful. A great, central location, very clean and spacious and very comfortable beds. As other reviewers have commented, the breakfasts are spectacular, a huge choice and variety of fresh, good quality dishes. A huge thank you to the wonderfully friendly and helpful breakfast room staff who were an utter delight to engage with. ||Why have a given this review 3 stars then, well it may seem trivial, but it is down to the air conditioning. All rooms have individually controlled air conditioning panels but you can’t actually control the temperature of the room, these are apparently set centrally by hotel management and cannot be altered. When we arrived the room temperature was 25 degrees according to the control panel and it was very warm. I turned the temperature setting down to 18 degrees to try and cool the room and nothing happened. After several calls to reception they advised that the best option was to turn the air conditioning off in the room and they sent up a fan. The air conditioning is set centrally to ‘warm’ during the winter, and ‘cool’ during the summer so the guest cannot control the level of heat (a ridiculous situation in a 4 star hotel). Due to the location of the room at the front of the hotel, we were unable to open the windows due to the excessive noise from the traffic outside. The noise never really abated night or day and this was not a problem when the windows were closed, but created excessive noise in the room when the windows were open. ||Not sure if I would stay here again, but if you’re a fan of warm bedrooms then this is the place to be.