Green Grass Hotel & Restaurant

This is only a review of the restaurant. We had dinner there twice and breakfast once. It was great. The waiters were super friendly. We had the Jaffna crab curry and other curries and Lion stout! Everything was delicious. Our kids were happy to eat Western food. Would definitely go back.

The location offers easy access, close to the railway station. No advance payment is required to book the room,they simply ask for confirmation before your arrival. The rooms are worth the price, clean and equipped with all necessary amenities. The girls at the reception are pleasant and the service is satisfactory. We ordered chicken rice, but it took about an hour to be delivered to the room. The rice was okay. The bathroom was clean, but there was a bad smell after the water drained into the pipes.

We stayed at Green Grass Hotel and Restaurant for two days and had a pleasant experience overall. The room was quite good clean, comfortable, and well-maintained, providing a nice place to relax after a long day. Each morning, we were served breakfast, which was included for both days. The food was quite good, though we noticed that the menu remained the same on both days. A bit more variety would have made the experience even better. One of the highlights of our stay was the location. The hotel is conveniently located near the train station, making it easy to get around and explore the area. In summary, it’s a good place for a short stay with decent food and a great location. We’d consider staying here again.

My wife l stayed at GGrass between 18th to 25th July both days inclusive. Our stay during this period nothing but abysmal. We normally do not write adverse review but what we experienced need to be recorded during our stay in the hope that some improvement must be made for the future. Room service alarming. When cleaning done new sheets and towels were not provided. When asked no one ever sent a few. Taps were wobly and the shower screen door hinges coming apart. Bed side cupboard doors cannot be closed. All the 7 days TV did not worked.when informed someone came to attend still no result when informed reception asked to write a complaint inheriting still no response. Room service tea cups not collected. Everything anything needed have to walk to the reception for action. Why not have a phone link to contact reception from each room. There are many more anomalies that can be listed but in short QUALITY has been compromised for QUANTITY. To pay Rs.9000 per day for such occupancy is extremely exorbitant. One redeeming factor is the good food we enjoyed that too the service is much to be desired. Hope these anomalies be fixed in the future.overall our stay was not as expected. We can give on 4 for the quality of service and occupancy

Large Group of us spent one night there for our Annual Gettogether. Place is ok near Railway station. Rooms not worth for the price. Need much renovations specially in bathrooms. Front desk Staff is not very friendly may be due to language barriers. Large crowd at bars every where and shouting. We booked a place for our gettogether and they promised rooftop first from 9pm to 12pm and when we visited there it was given. We were asked to stay some time and they will provide a restaurant space. but it never happened and our group was moving here and there till 10.30pm and they ruined our gettogether. Finally at 10.30 we were given a balcony space and they provided chairs. So finished it by 12MN as there were gest rooms around. only thing was the breakfast buffet was Ok but for hoppers had to wait in queues and stand near hopper place otherwise you won't get any though they promised to serve them on tables.

It was an absolute pleasure staying at this hotel for two nights! The rooms were not only beautiful but also impeccably clean, and having A/C and reliable hot water was definitely appreciated. What truly stood out was the fantastic range of food options available for lunch, breakfast, and dinner – every meal was a treat. The hotel boasts a wonderfully chilly and cozy environment, making it a perfect place to relax. We also thoroughly enjoyed the lovely swimming pool. The staff were incredibly friendly and always ready to assist with a smile. A significant bonus was the free Wi-Fi, which was particularly useful given the somewhat spotty mobile data coverage in the area. I would highly recommend this hotel to anyone looking for a comfortable and enjoyable stay. 😉

A beautiful pool to relax and a good location with a lot necessities around. First thing they asked was if we want a free upgrade of our rooms and to get it we should cancel our reservations on booking.com , but the rooms were all the same. To be honest all their rooms need renovations done because i changed rooms multiple time because of different issues. There are bugs crawling; mold on the wall and the AC leaking water. All the amenities they said that are provided on the booking website are a lie. When we asked to provide a hair dryer they were trying to figure out which room can they take it from to give it to us. Clearly not a safe stay if you are planning for multiple nights. Their deluxe rooms are NOT deluxe. Rooms did not have towels or any toiletries. Good thing I brought my own as a backup. There was a kettle but the outlet was burnt and no coffes cups. They only do basic cleaning of rooms only if you ask them to do. For the second day we booked snorkelling with the front desk lady and she said transportation is included but when the snorkeling service person came the hotel forgot or didn't book the transportation. When we asked about this at checkout, the lady was very ignorant and rude and didn't even have the courtesy to apologize for the confusion or give us an explanation. I am a person of srilankan background from canada but the staff in this establishment are more eager to serve 'foreigners' than the rest to the point even if we were there first, we were ignored. I do not recommend this hotel. Clearly it is not a 3 star or a 4 star hotel as they advertise on different platforms. Not worth the money spent. We had a really horrible experience with the rooms, the service and the staff.

I stayed at green grass jaffna recently and had a very disappointing experience. The AC in my room was leaking a huge amount of water directly onto the bag rack—right where my laptop was kept. Thankfully, it still works, but it could’ve been badly damaged.||This kind of issue is unacceptable, especially for a hotel at this price point. No guest should have to worry about their belongings getting soaked inside their room.||Also the bathrooms are not clean and the property surrounding looks like it haven’t been cleaned for a long time||I hope management takes this seriously and fixes it before it affects someone else.