Rachel C.
Yelp
ONLY SHOP HERE IF YOU SUPPORT ABLEIST BEHAVIOR!!!!!!
I want to caution others about using this business if you are mailing a key in to be copied.
I initially called to place my order and also sent an email with photos of the keys I wanted duplicated. I received two keys, one of which was incorrect. I immediately called to address the issue and was asked to mail my original house key back so the correct copy could be made. I offered to return the incorrect key instead, but was told to keep it.
After months of follow-ups, phone calls, and emails, the company finally sent the correct castle key that I originally requested back in October (it is now December 18 as I write this). However, my original house key was never returned to me.
I emailed politely asking for my original key to be sent back. In response, I was told they would not return it and was accused of lying about being told to keep the incorrect key. The tone of the response was unprofessional and rude (see attached photo).
It is extremely concerning to know that a business with my name and address still has a copy of my house key and is refusing to return it. For safety reasons alone, this is alarming.
If you choose to use this company, please be very cautious about mailing in original keys. Make sure all instructions and agreements are clearly documented in writing
Edit: it seems as though the original key was modified in place of being copied which is not what I asked for nor what they did the first time they sent the incorrect key. See screenshot for rude message sent back (especially to an actually autistic person) extremely ableist company.