Ezekiel A.
Yelp
Although they have a good selection of drinks and they make a good coffee, Grey Tiger has the worst customer service I have ever experienced. (I have been 3 times because I live in the neighbourhood and I wanted to give them a chance).
I am not sure if they are a cafe that serves alcohol or a martini bar that serves coffee. The distinction only matters insofar as the customer has no idea whether there is table service or not.
The owners do not greet customers that visit Grey Tiger. In fact, they make little to no effort to be friendly. As someone who has been a barista for over ten years, I expect some kind of acknowledgement from staff. Even when you are standing at the counter to order a coffee, the owners will not even say 'hi' or 'how's it going'. I don't want to be their friends -- just be courteous and acknowledge me.
I think the owners must have worked in bars or restaurants where customer service mattered little because of the cache of the bar; this is the only way I can explain their complete lack of personality, confrontational attitude, and the vibe that you are putting them out when you want to buy something.
Of course, I don't expect the owners to be bubbly. The Burdock and Three Speed across the street from Grey Tiger do not have bubbly, over-excited servers; however, the service is prompt, friendly, and they are consummate and total professionals. They are models for all bars and restos. Conversely, I get the feeling at Grey Tiger that they have no interest in even talking to their customers, so why did they open a cafe?
Honestly, I feel bad for Grey Tiger because it is never busy -- the irregular hours do not help.
So, some advice for the owners: you have one chance (in my case 3) to make an impression on a customer -- engage them, be professional and be friendly. You make really good coffee, and I am sure your cocktails are really good too -- drop or change your ATTITUDE and maybe you can still be a success!