Grids Tokyo Ueno Hotel & Hostel

I recently stayed at Grids during a summer trip, choosing a multi-bunk bed room for its affordability. While the stay had some positive aspects, there were a few areas that could use improvement, which I hope can be helpful feedback for future guests and the hotel.Upon entering the room, I noticed an unpleasant smell, somewhat like foot odor, which was particularly noticeable in the warm summer weather. Better ventilation or more frequent cleaning could make a big difference in creating a fresher and more welcoming environment. It wasn’t unbearable, but it did impact the overall comfort of the stay.The room itself was basic, with standard bunk beds that were functional. Unfortunately, no complimentary towels (you have to pay to get it) which was a bit inconvenient, especially for travelers who might not bring their own. Including these small essentials would go a long way in improving the guest experience, even in a budget-friendly setting.On the brighter side, the staff were friendly and approachable, though they seemed stretched thin at times. The hotel’s location was also a plus, with easy access to Ueno station, making it convenient for exploring the area.Overall, my stay at Grids was okay but could be improved with better attention to room freshness and basic amenities like towels. For budget travelers, it’s a decent option, but these small changes could make it much more enjoyable. I hope the hotel considers these tweaks for future guests!

Loved how they provided both hot and cold water, they even have makeup cleansing oil, face wash, and slippers. About 10-minute straight walk from Ueno Station, still manageable if carrying luggage.As someone with serious allergic rhinitis, really appreciated how clean the room was. Air circulation was great and I actually had some good sleep.Also can’t thank the staff enough for helping to receive my package that arrived almost two weeks before my check-in date. so kind and helpful throughout my stay.

Excellent location within walking distance of Tokyo’s main attractions—including shrines, museums, shopping districts, and Ueno Station, which provides convenient access to the rest of the city. The rooms and facilities are exceptionally clean, and the on-site buffet breakfast is a cost-effective and satisfying option. Staff are helpful, the Wi-Fi is strong, and the overall atmosphere is quiet and cosy—ideal for both short and extended stays.

Overrated, room smelled like feet, dirt under mattress. Staff was kind enough for the most part. Good location, lots to see in the area. Kombini and restaurants a plenty. No smoking area, no vending machines. Towels aren’t included and are extra which is a bit ridiculous. Rooms have an awkward layout for the bunks and mattresses are thin and firm (I love me a shikibuton but these were pushing it a bit). You can find cheaper places to stay with more amenities that are far cleaner and more comfortable in Tokyo though so I wouldn’t recommend nor will I be returning. No bed bugs this stay thank the lord.

Great Location by Ueno Station. We stayed here back in 2023 for our first family vacation, nothing was wrong then & it was awesome, we wanted to come back in the future & stay here again. This time we went in April of this year, but only stayed for 1 night since the place was booked out. Horrible experience this year. Found a pair of socks from the past guest hidden in my sheets & ended up getting bed bug bites all over my legs, feet and stomach. Traumatizing. After leaving my room to complain to reception, I found the housekeeping staff sitting in the hallway texting & playing on their phones. My bed was the only one not professionally cleaned, compared to the other 3 beds in the room. Reported both the housekeeping staff & the bites. They took pictures of my bitten feet & reimbursed me for the night. I’m glad they took my bites serious but I hope they train that housekeeping staff better. Will be forever traumatized & never staying at this hotel ever again.

Excellent cleanliness, which I feel is really what you look for in shared accommodation. The restaurant's and bars on its doorstep were tasty and good fun. It's also conveniently located next to the public transport for easy travel to Tokyo.

Great location near Ueno Station (Iriyaguchi Exit) and convenience stores. The room was comfortable with all the necessary amenities. The breakfast was simple and very reasonably priced. Good value overall!

This hostel gets great public relations, but it’s a terrible place to stay. There are no stairs. The elevator is super slow. You can’t open any windows. The rooms are small and smells like fit. The people at their reception were rude and very non-Japanese behavior. I paid for three nights, but left after the first night because I couldn’t sleep there mainly because of the smell. When I told the receptionist about it, there was zero empathy from his side. Needless to say that I was not offered any compensation.