Grids Tokyo Ueno Hotel & Hostel

I spent the last two nights of my Japan trip in Osaka, and I have to say, this place was perfect for my needs. The location was incredibly convenient—the subway station was literally right downstairs, which made getting around the city a breeze. Plus, there was a fantastic bar nearby serving up some delicious ramen, which was a great way to unwind after a day of sightseeing.What really made my stay stand out, though, were the staff. They were super friendly and always willing to go the extra mile. I had a minor leg injury from my time in Tokyo and asked if I could switch to a lower bunk when I arrived. The receptionist was so understanding and quickly made the change for me, which made a big difference.The unit itself was really clean, and I loved the closet space they had. It’s a small detail, but I’ve stayed at plenty of hostels where luggage ends up scattered everywhere, so I really appreciated that everything had its own place. It made the whole room feel more organized and spacious.I’d definitely recommend this place to fellow solo travelers looking to spend a few days in Osaka, or even groups of friends who are planning to stay a bit longer. It’s got everything you need for a comfortable stay and then some. Definitely a solid choice in this vibrant city!

I recently stayed at Grids during a summer trip, choosing a multi-bunk bed room for its affordability. While the stay had some positive aspects, there were a few areas that could use improvement, which I hope can be helpful feedback for future guests and the hotel.Upon entering the room, I noticed an unpleasant smell, somewhat like foot odor, which was particularly noticeable in the warm summer weather. Better ventilation or more frequent cleaning could make a big difference in creating a fresher and more welcoming environment. It wasn’t unbearable, but it did impact the overall comfort of the stay.The room itself was basic, with standard bunk beds that were functional. Unfortunately, no complimentary towels (you have to pay to get it) which was a bit inconvenient, especially for travelers who might not bring their own. Including these small essentials would go a long way in improving the guest experience, even in a budget-friendly setting.On the brighter side, the staff were friendly and approachable, though they seemed stretched thin at times. The hotel’s location was also a plus, with easy access to Ueno station, making it convenient for exploring the area.Overall, my stay at Grids was okay but could be improved with better attention to room freshness and basic amenities like towels. For budget travelers, it’s a decent option, but these small changes could make it much more enjoyable. I hope the hotel considers these tweaks for future guests!

Have stayed at Grids Ueno twice now. I find the service good, the staff are friendly and helpful. The overall setup is basic but very functional, and the location in Ueno is ideal if you want to be reasonably central for travel but away from the crowds a bit. Bunk rooms are comfortable for what they are, and 4 to a room means a bit more privacy and less noise than a larger occupancy setup. Will happily stay at Grids Ueno again on my next trip!

My bedsheets weren’t clean upon arrival, see picture . However, I am really positive about everything else. The cabins are super private with the curtains and they stop all light from coming in. The bathrooms were also clean. They offer free water and even sanitary item, soaps are also provided in the showers. A station is nearby with lines to reach everywhere in Tokyo. I’d really recommend this place and would come back!

Great little hotel / hostel, a stone's throw from Ueno (station / park / you name it), which in itself is single train trip on the skyliner. Tight but efficiently spaced rooms, some with direct views of the ueon train tracks - which the kids will LOVE. Great little bar in the foyer to enjoy an drink while waiting for check in / before or after a night on the town. Rooms have heaps of charging points for all your gadgets. Friendly staff who allowed us to check in an hour early to get hot and tired kids up into a nice cool room!

Loved how they provided both hot and cold water, they even have makeup cleansing oil, face wash, and slippers. About 10-minute straight walk from Ueno Station, still manageable if carrying luggage.As someone with serious allergic rhinitis, really appreciated how clean the room was. Air circulation was great and I actually had some good sleep.Also can’t thank the staff enough for helping to receive my package that arrived almost two weeks before my check-in date. so kind and helpful throughout my stay.

Convenient locations which takes 5mins walk from JR Ueno station or 8 mins walk from subway station.Delicate capsule bed which is clean and safe for female solo trip. Staff are nice and kind to have some travel tips nearby and can speak English!

A nice and good located stay. The only strange thing was, it was the first stay in Tokyo, where the towels weren't included. But the staff was nice and it was really close to the Ueno Train & Metro Station.