Hillary R
Google
I've lived in Peru over a year and spent over six traveling in latin america. i have seen all kinds of lodges, hostels, hotels, and airbnbs. this one ranks second worst, and not by much. I dont know what the 'eco' stands for in this lodge, unless it means they haven't done a thing to keep the property up since they first opened. I have two friends who stayed here 3 and 5 years ago who said it was fantastic. Times have changed. My friend and I booked a room with two beds. When we got to the property, it seemed like no one actually worked there. It still isnt clear who did, what is clear is that few of them care. When we were shown the room there was only one mattress. We clarified that we had booked a room with two and a second was brought. We didn't think we would have to touch it to know it was damp. We only found that out later when we went to the bungalow to sleep to find it was beyond damp and we would have to share a bed. I asked about an outlet, and the guy showing us the room gestured to where the fan was plugged in (but fan was not moving), and said just that one- no big deal, we could share one if we had to use the plug. The pillows are made of cottage cheese seemingly, but that is not uncommon in peru. When we returned to the bungalow at night, to realize we would have to share a bed, we couldn't find the switch for the fan. We didn't find a switch, but we did find a gecko and a few dead moths. It was clear our bungalow had not been cleaned in a very long time. There were several gecko droppings on top of our mosquito net. Luckily someone who worked there came to bring a drink (that i had ordered over an hour ago and gave up on, telling them i would have it tomorrow). He also had indicated hours before he would bring us pillows but did not. We asked where the switch was and he said there wasn't any. Keep in mind it is incredibly hot here, even at night. He said that the fan plugged in is all that was needed, when clearly it was not moving. We said that it was unacceptable to put people in a room with no fan, with very little air coming in the room, when he had known earlier it wasn't working. He played stupid and said the owner told him to put us in that bungalow, and there was nowhere else to stay. He was also incredibly rude and didn't apologize or even acknowledge their mistake Had it not been late and pouring rain, we would have left. The bridge that you cross to get to the outhouse was made of logs of wood, but not enough, so there were dangerous gaps and it was slippery with the rain. Also, it was dark, and thankfully we had headlamps. Someone, much later, put on a light that would have been helpful. There is also toilet paper rammed up in the top of the structure, what it is blocking, no idea. The heat was too oppressive to sleep and the mosquito net must have had holes because we had many things flying within it. In the morning we were able to see that the wires to the fan were severed- this was not a new thing, and it would have been clear to anyone in that room at any time that the fan wires were totally burnt out and didn't connect. In the morning we explained to the person working at the desk (again, totally unclear who works there, no one is helpful other than one nice woman from Spain). We explained that we hadn't slept in the hot room with no fan, full of bugs, droppings and dirt. We were given 10 soles off (3.5 dollars) and comped the happy hour drink (even though i only got one of the two drinks, whatever). It wasn't offered, we had to ask for the discount. I am sure this place must have been cool when it first opened and maybe a few years after. Not sure who is to blame for the nastiness, burnt out fan wires, gecko poop (that had clearly been there for some time, or if its the volunteer staff who dont care). This place was horrendous and i would't wish it on anyone