Gringo Bill's Hotel - Machupicchu

We aren't happy with our stay here, though there are some positives. There was such a huge difference between staff members: one super nice and helpful, the other totally checked out and dismissive. We booked a room with a queen bed and twin, but initially got brought to a room with three twins because we were hoping to check in a bit early. That room had a balcony door that had a deadbolt but no key to lock it and the balcony had stairs that went into another area (apparently a staff area). When we brought that up they assured us that nobody but the staff had access to that staircase (we still don't want staff to just have access to our room). The woman at the front was nice though and helped us switch to another room and store our bags until it was ready (she was the highlight of or stay, nice and helpful, unfortunately she wasn't always around and other staff member was less than helpful). The second room was much better (private balcony, much nicer bathroom). But the internet in the new room was almost non existent. The speeds were constantly around 1 Mbps and the Internet kept kicking us off (highest we saw was 5 mbps and fleeting). That included the tv connection. So we were unable to use basic Internet or watch tv or movies. On the 2nd day of this we asked at the front desk about the internet. The man at the front said "oh the internet must not reach that room" and offered to switch us to another room. We went to check out the other room. It had a door that connected to another room, and that door wouldn't stay closed or lock, and even if it could lock, the locking mechanism was in the other room, with no need for a key from that side, so it could just be opened by anyone (the other room's main door was left open). The employee simply promised us he wouldn't put anyone in the other room. We didn't feel comfortable with yet another room that couldn't promise security for our belongings, so we gave up and stayed our 2nd and final night in the no internet room. About the internet: the guy at the front desk told us it was slow because it's cloudy and they use starlink. Then he told us "everywhere in aguas callientes relies on starlink" which we're told is not true, there are conventional internet sources supplied to the town (we could also see the wifi from the neighboring place with full bars while ours had one bar or none). This employee was completely uninterested and uninvested in helping. He was on his laptop and seemed like he just wanted us to go away so he could continue doing whatever he was doing. No attempt to actually provide customer service. They have a "jacuzzi" that you can reserve, but it's tiny and situated right in the middle of the hotel (it'd be like sitting in a bathtub in the middle of a hotel lobby lol), so not what we were hoping for. Beds were comfortable and the shower was decent, so those were two positives. The breakfast was actually really good, a real highlight. It's kind of a shame that our experience wasn't great, because we really liked the main woman who was there most of the time. So even though we're giving a low review, we'd rank her customer service as 5 stars.

Excellent stay at Gringo Bill Hotel in Aguas Calientes. The hotel is very clean, comfortable, and perfectly located, making it easy to get around and enjoy the area. A special thanks to Elber, the front desk manager, who was extremely helpful, friendly, and professional throughout our stay. His support really made a difference. I would definitely stay here again and highly recommend it to anyone visiting Machu Picchu.

Great location. Beautiful rooms. The breakfest that is included is delicious and open early enough to be able to take advantage even with an early entry into machu Pichu. There is very hot water and every was incredibly nice and friendly.

Steps from the train Station, quick and easy check in, fantastic room. Room was not huge but still nice linens/towels, and a balcony! Easy to get in bus line! I would stay here agin.

I am from the USA and booked through Expedia. i was a little nervous because it was similar to drawing a lotto. i was very impressed with the hotel. its convenient to the bus for Machu Picchu and the town square. the rooms were clean and the mattresses were firm. We are a family or four and got a room with two twins and a queen. i would absolutely recommend this place to anyone.

I stayed at Gringo Bill's in 1987 when Bill was still around. It was a dumpy backpacker's hostel, but it was cheap ($5/night) so everyone stayed there. Bill was an old hippie who was on a walkabout in the 60's or 70s, came to the Andes and liked it. Aguas Calientes was a dumpy, undeveloped little town on the way to MP. Now I hear Gringo Bill's has "amenities." Blow dryers. Indoor plumbing!! All you 3-star people should stop complaining. Looks like the whole town has been developed.

We have been staying in 3star hotels in Peru and this is not comparable. |Bathroom not clean and electric wire in shower. Heater in room but not enough. |Room very basic and worn out furniture. |My touroperator booked. But could find much cheaper 3star hotels nearby. |Often no one at the desk. Luggage cabinet unlocked. Anyone can just walk in. |Jacuzzi not working. |Many reviews complaining about smell. And it does smell humid. |A lot of noise. |To end positive there is an elevator and full breakfast from 5 am including eggs. Think you can find better deals.

Gringo Bill’s is kind of hard to find, but is very close to the main square, restaurants, buses, train, and shopping. It was nice, clean and comfortable. We loved the breakfast. They kindly accommodated our need for a room during our last day (for an exhausted member of our party) for which we are very appreciative. I selected Gringo Bill's because the last time I was at Machu Picchu (1996), they were full.||Reservations are more difficult. We tried to reserve rooms directly with Gringo Bill's, but the language barrier was too hard to navigate. Watch out for overcharges with consolidators.