GROM

The staff was not friendly. She seemed annoyed when the foreigner asked for more information. The ice cream seemed to have a lot of sugar, more sweet than fruity. And 7 euros for iced coffee, but it had no coffee taste 🙄

Fabulous place, delicious taste of crepe with ice cream. Highly recommend. Team is very helpful to recommend the ice cream according to your health.

authentic italian gelato. they were stored in stainless steel containers with covers, not flashy. very good quality. fiordilatte and pitaschio flavours were very good. they do not specify which flavours are sorbet. the strawberry flavour was a sorbet, which was not very good. i recommend trying the gelato flavours

We had lots of gelato in Italy and I would say that this was good but not great. Most of the other gelaterias that we tried while in Italy were very good to phenomenal. GROM was just not the best gelato and the flavor choices were limited. It also is a chain which is not a detriment but compared to other chains, this was not up to par. Tasty, but I would suggest other stops while in Siena (Kopa Kabana, La Vecchia Latteria).

Great gelato! The proper stuff, not the stuff for the tourists that’s heaped up in those containers.

Delicious ice cream. The staff were lovely. Limited seating though - only two small tables inside and one outside. We managed to get a table though.

Best gelato in Siena! Amazing so yum and grey price and value! Staff are awesome and a verity of flavours

Quality, Quantity & Price: Hits all three We've learnt to seek out gelato shops that keep their ice cream tubs covered (as a sign of better quality), and GROM checks the box. Amongst the three of us, we took coffee, vegan pistachio, chocolate hazelnut, hazelnut, and peach for a total of €13.50. All very good! To top it off, the staff was patient and helpful enough even though we couldn't speak Italian. 🥰

A young and energetic staff don't really make up for the average quality of the gelato my mother and I got here. I went with the coffee and vanilla flavors, which were complementary. The coffee was inoffensive - would've loved some more flavor - and the vanilla had an almost gummy texture, for gelato. My mom took the dark chocolate and pistachio. Man, the pistachio was flavorful - but we ate maybe 30% of the dark chocolate, stopping because of the heavy aftertaste. I'm not sure where the good gelato places in Siena are, but this isn't one of them.

10/27/2013 This was the first Grom I found in Italy! I found another Grom in Venice, too. Grom tastes even better in Siena! I've been to the Grom in Malibu, California and New York, NY -- always had good experiences and good gelato at both locations. This time, I spotted a Grom in Siena and had to venture in to check it out. I got a piccolo size - they allowed 2 flavors in the piccolo size. (1) pera (pear) flavor and (2) nocciola (hazelnut) flavor These 2 flavors seem to go well together. Refreshing, sweet, and delicious. A must try when you're in the area, even if you've had it before in the USA. :)

Nothing like a good gelato on a hot day!! Line was not long at all. Venchi gelato was nearby as well but decided to try Grom since I've only had this in NY. Does not disappoint!

It was around 6 pm (18:00) when I came here and it was really crowded. I wanted to get a gelato, but I didn't want to be here too long plus I was starting to think gelatos in New York taste better than the ones in Italy /hides under a rock I opted for an ice cream pop(?) instead. It was called ric something. It was vanilla ice cream with bits of dark chocolate with a biscuit cookie(?) stuck on one side of the pop and covered in dark chocolate. It was very delicious, but kind of pricey at €3. If I ever get the chance to come back I'd definitely give this place another try!

While staying in Siena, we went there twice because the ice was so delicious. My preferred taste was the cioccolato extranoir sorbet - super tasty with chocolate chips! I've also tried strawberry and apricot but they did not really impress me.

I used to work at a pretty amazing gelateria run by a woman who learned how to make gelato in Italy and only used Italian machines and the freshest ingredients, so I have to say I know a thing or two about eating gelato and sneaking sample bites (but not necessarily making it!)Nabbed a small cup of hazelnut and stracciatella because I am a child but I think i am a ~fancii~ adult so I need to consume usual basic flavors like chocolate chip updated with adult names like Stracciatella and Nocciola, and then of course they have to be in Italian because I am in ~Italia~ but of course I had to stop by a chain store for my first gelato experience in ~Italia~! That said, the gelato at Grom was superb and the service was great. I didn't have to pay to sit down with my coppa and have a friendly neighborhood dog with friendly owners try to eat my gelato, and I definitely didn't need the whipped cream on top but it was great. The taste of hazelnut was quite strong and most of all, the gelato wasn't watery. I've been amazed at the quantity of watery decorative gelato I've seen here, and Grom obviously makes an effort to keep its gelato cold (though it is more disappointing to walk into a store and not see the gelato before you eat it). You want a nice thick gelato, even though it's normally served at a warmer temp to ice cream, and the flavors should really come out. The stracciatella was better than at the place I used to work, but it was also much sweeter with larger chocolate chips. I don't mind that.

The gelato here was ok, compared to other places it did not taste as natural and was also a lot sweeter. Not sure if this is a good thing. The service was swift, but there are much better places to go to in Siena.

Grom has the best gelato in Siena. Don't let the line out the door deter you. The gelato is made fresh with the finest ingredients. The pistachio and nocciola flavors are intense and full of flavor! Definitely check out their flavors of the day--they usually have something interesting and unusual that you won't find anywhere else. Also, Grom has a number of locations throughout Italy so be sure to check them out in Rome and Florence too!

Absolutely yummy! The best gelato I've tasted in Siena. I can't remember what flavours I had - all I can remember is delicious creamy goodness.

The San Franciscan in me resisted going to Grom because it's a chain, but I gotta hand it to them, they are a big chain for good reason. While the flavors are a bit muted and could use some more oomph, this is some smooth gelato that just coats the mouth. A solid option if you are in need of a gelato fix and don't want to have to hunt and wait in line forever at the local favorites in whatever Italian city you are in.

The best ice cream I had. Very fast and courteous service, great flavors such as apple and pear, and an area for families with kids.... Can't ask for more. The scoops are large so I would go for two max.

Terrible service. Ice cream is good but there are other places in the city that offer good gelato. TERRIBLE SERVICE. The guy that was there gave me hot chocolate instead of chocolate ice cream, when I told him he gave me the wrong thing he refused to change it.

Been to Grom in NYC, and it was much better. The nocciola tasted odd, and the service was mediocre. There are much better Gelaterias in Siena.

In the heart of Siena, a few alleys away from Il campo is IMHO THE place for gelato. Mom n Pop joint this is not...my understanding is that it is a small chain in Tuscany with locations in both Siena and Florence......the flavors offered are decadent and amazing and made with only the freshest and pure of ingredients, I mean come on, its Europe.....everything is made fresher there....I can't recall the flavor I had as my italian is about as good as my russian. My taste buds are in constant mourning every night yearning for that taste once again. When it comes to the historical and current Siena v. Florence rivalry, the gelato battle comes out all square on the Grom front. You best look up this great joint this summer wherever you decide to stay....me personally, I prefer Siena, but really....u can't go wrong with either city and with Grom locations in both its ALL GOOODD in the Tuscan Hood!