Grosvenor Hotel Adelaide

Everything went smoothly, Room was clean and well presented. Location great, across road from train station, Casino and Intercontinental where our work function was held. Carparking was excellent and we could leave our car there after checkout so we could go shopping before going home. Only negative is that only one lift is working, and it has been like this for years. Would have thought it could have been fixed by now.

stayed here for six days (22-28th november) as a university delegate for a conference, and honestly, it was pretty good as a traveller with low-moderate expectations, i didn't have many issues at all checking in and the receptionists are quite friendly. most of my issues were minor things, although they didn't really cause much issue to me personally- as many people have mentioned, one lift is broken and it seems that it has been months without fixing the other one, but there isn't an alternative way of getting up, so... you just have to wait / forfeit a very busy lift lol. i didn't have any issues with mould in my room (room 207, superior queen room), but the bathroom door wasn't aligned with the doorframe and couldn't be closed (or at least, not without a considerable amount of force i was NOT willing to risk in case i broke it). as a solo traveller i had no issue with this, but i could see it being one if you were sharing a room with another person. i had no issues with my windows (outwards facing room) and i think the internally facing rooms were the ones with the bird issues? there was some noise, especially a lot of police sirens, but i think that might be due to the location since i've heard some people say the street towards the back is dangerous (not really the hotel's fault, though, although i did witness someone getting harrassed there so think the reputation may be true). the only other thing i could think of was that the room safe wasn't available, which i was told was due to someone having taken the key + a delay in getting new digital safes, so i just opted to take my valuables with me and didn't have anything stolen/taken from me. roomkeeper did a very good job and i can't thank her enough! towels, bedsheets and pillows were clean and i had no issue in this regard. would stay here again, and i think overall i (or rather, my bursary did lol) paid $1,079 for a six-night stay which i don't think can be beat anywhere else in adelaide :) not to mention it is REALLY close to the convention centre which is a giant benefit! thank you very much, if i go to another conference in adelaide i will probably be booking here again!

This place has old time charm in a great location. It’s clean however to get your room cleaned is a battle. A 4 night stay and not once was it cleaned, I had to ask the receptionist for towels and they said they promised tomorrow the room would be cleaned as a priority. That never happened. The electricity also went out, that took about 12 hours to resolve. And it wasent a city issue, it was only our room! When you walk into this hotel you are rampaged with its history and how the customer in number one, sadly they cannot deliver on their promise and I’d advise anyone to choose another place to stay. My partner left her expensive shirt in the wardrobe, her mistake yes. However we are prepared to pay for the shipping to get it back. We have been meet with roadblocks after roadblocks and the staff just keep diverting the subject. Customer number 1? Absolutely not at the Grosvenor

We really enjoyed our stay. The hotel is conveniently located in the heart of the city, making everything easily accessible. The staff were friendly, and the room was comfortable and well-maintained. The only issue we encountered was that only one lift was functioning during our stay.

Location was convenient. Despite the best efforts of the professional and helpful staff, facilities were in clear need of maintenance. Rooms featured lumpy old carpet and a soap dish that breaks on its own in the middle of the night. Given the news that accor executives enjoy million euro salaries, I would have expected that the company could afford to maintain its facilities.

We needed a cheap overnight stay with a good city location. The Grosvenor met our needs perfectly. Having the onsite car park was also a bonus. Note that this is not a 5 star establishment and you get what you pay for in the heart of the city. It was clean, comfortable, and handy to everywhere we needed to go for our stay in the city.

Pros: good location, low cost, friendly service. Cons (there are many): room smells musty, very dark, window cannot be held open for fresh air, I propped open with a pillow, there was a view of a wall and the sound of pigeons. Very tired and dated interior decor. You cannot turn on the shower without getting wet with cold water first. Housekeeping skipped our room and so had to request fresh towels. The air-conditioning is poor and antiquated, hence the additional pedestal fan in room. The bed is quite firm and the pillows are very flat. One operational lift means extra wait time and you're not guaranteed room with baggage. The whole hotel is in desperate need of a multi-million dollar refurb, at very least new carpets throughout, repaint, replace curtains and update furniture. I know the building is historic but it doesn't have to show on the inside. That said, I simply would not stay here again.

Friendly and helpful staff. Location was amazing… right next to the trams and train station. Very easy to get to Rundle Mall and Chinatown via tram. Rooms are nice and clean. Not as bad as what people say. Beds are comfortable. Very happy with our stay and will definitely come back in the future.

Disgusting. Not only was the room dingy and dirty , the aircon and bottles smashing all night was too much . Then I went down to "Breakfast" and it was the worst I have ever experienced. Even the milk wasn,t fresh so I could have UHT milk so no cereal or coffee which left me with no options. This is an insult to Accor

After my Easter holiday I needed a recovery day! So I jumped onto lastminute and snagged a hotel room in the city for one night. I stayed in a Standard Room and although apparently discounted it was not the cheapest option. I ended up feeling fairly average about my stay. The room was ok for the price range. The room was clean and tidy which was a good start. I was a bit disappointed that there was no tea or coffee provided in the room despite the amenities being available. Since I was only staying for one night I wasn't too worried about asking reception for them (I just drank wine instead!), but this seems like something that should be checked every time the room is serviced. I also found it odd that there was not a quilt cover on the quilt, but that it was just made sitting between two sheets. Therefore anything could have been on this quilt before me!! Ew!!! One of my pet peeves is when hotels only provide shampoo in the bathroom. Don't they know how crunchy my hair gets without conditioner??!! Also in the online writeup the hotel advertised that they had Foxtel in all rooms, but actually it was just 6 Foxtel sports channels and Fox 8. If that's the case I feel like it should be advertised as 'Foxtel sports channels.' Movies also seemed expensive at $15.95 each for the night and internet was $30 a day, also very expensive in my opinion. I think by now most hotels should have free wifi for guests as standard. Apart from all the above, the staff were friendly and helpful and the check in and out process was quick and easy. I still enjoyed my stay and the complaints I did have were all minor things. I was sent an email to provide feedback and when I submitted my feedback I did get a personal response from the assistant manager with an apology and a promise to speak to housekeeping about the tea/coffee situation. I thought that was great customer service and would probably stay again based on that return email. For a cheaper rate this hotel was acceptable and did what it needed to. I wouldn't stay here again if I was looking for a 'fancy' night in though.

Stayed here on a Friday night for a birthday treat and was well looked after. Gave me an upgrade plus champagne and mini cakes in the room, plus drinks vouchers. Nice room, only downer was the awful bath/shower which had a dodgy pull plug system. Car park a "challenge" also. Great location and service.

OK I'm not one to complain. please refer my review stats if you don't believe me. But this joint is a shared bathroom short of old man's B & B type accommodation. Oh! I just heard someone getting stabbed over the happy house blaring outside AS I TYPED THAT! I've never stayed in one of those Japanese purely functional drawer-rooms. but I wish I had now, I just need the space. I stay in a lot of medium range ($100-150/night) hotels and price-wise this sat somewhere in the middle. Quality-wise way below that scale. If I'd paid $70-80 I wouldn't be complaining right now, it's in a very convenient central location. PS not so much a complaint as to share the bizarreness of it all: the cleaners made my bed with the sheet OVER the blankets. Somehow made weirder by the 39+ weather outside. Anyway, it's in a good location and has basic needs covered: bed, tv, shower, loo.

This is the email that I sent to the Manager: I will never, ever, stay at your hotel again, and I will tell every I can who's ever considering a hotel in Adelaide not to stay at your hotel. You were charging me $230 a night for an inward facing room with no natural light whatsoever. There was some kind of opaque film covering the sole window. It was peeling off. There were curtains covering the film. They were dirty. The room was dark and dingy. When I opened the door and viewed the room, I could not believe my eyes and I immediately called reception. I told the counter man answering my call that I could not believe that you were charging $230 a night for a room in such a condition. He asked if I had booked on line, and I had said "yes" - that someone at my office had booked on my behalf. He said that the on-line description matched what I saw, to which I replied that, in all my experience staying in hotels all over the world, I had never seen a room in such a condition. You'd be overcharging to ask $80 a night for such a room. In my youth I stayed in hostels more appealing than the room I entered at your hotel. In the end your counter man changed me to an outward facing room. When I checked out, the fee for the improved room was $20. That meant that for one single night I paid $250 for what was, in the second instance, a mediocre room for the money. In the future, when in Adelaide, I will stay instead, at the Playford, Pullman, Hilton or Peppers. At any of these other hotels I will get far, far more for the equivalent amount of money as I was charged at your hotel. It's disgraceful that your company feels it can charge $230 a night for a frankly awful, dingy and dark, inward facing room with peeling film over windows covered with dirty curtains. It's audacious. You deserve to be run out of town by better hotels with better business models. I imagine that you have survived thus far only because your customer pool is naïve and doesn't know better. Even so, I can't see your hotel lasting long in a highly competitive market offering far better options for the money. The other issue is your counter staff - not very polished, and the lack of them. When I went to check out at 10:45 a.m. there was a line-up from the counter to literally where the elevators open, a line that then extended in an "L" shape back towards the lobby and restaurant. Unbelievable. I have never written a complaint to a hotel, but doing so is important in this case. I can't believe the audacity of your company charging what it charges for extremely dingy, unlit rooms, dirty and with no natural light whatsoever. It's shameful.

I stayed in a two double bed room myself for one night. I think this hotel is good enough with this price and location. I only spend $85 for this stay and casino is just downstairs. I have no idea why everyone rates here this low. Anyway, it is still my first choice next time. I like it.

Ugly hotel. Nobody receives you at your arrival. Room corridors are simply ugly, room is small as the bed for two, bathroom is quite clean but too small and not nice to see. Windows are old and the view is horrible. There is no safety box. Overall one of the worst hotel i've ever been. For the second night I've asked to my tour operator to switch hotel.

I spent two nights here, a day apart, due to traveling to Kangaroo island in between days. This Mercure looks older with lack-luster decor in the rooms in appearance than the Mercure in Melbourne, but the beds are comfortable and the rooms and bathrooms spacious. Their customer service, however, was a bit dissapointing. We were suppose to receive two complimentary drink vouchers upon arrival, and were told that we wouldn't receive our second night vouchers until we checked back in. That is fine, but we weren't taken back to our hotel until 10:30pm and were told the bar had just closed, so if we wanted a glass of wine, we could have one in the morning. Delightful. The next morning I asked the front deske. if we could use our drink vouchers for coffee and the gentleman said yes. At the bar, the barista made eye contact with me after about 2 minutes before addressing me. After my request she left and came back to tell me that our vouchers are not good for coffee. "But the front desk said it was ok" I replied. She proceeded with three dramatic sighs and an eye roll before she stomped away. She came back huffing and stopping, then said, "Sorry, but the front desk is suppose to tell us these things." Seriously? How hard would it have been to politely say "Normally we don't do this, but let me check"? She was not busy so the 5 meter walk to the front desk shouldn't have been an issue