Grosvenor Hotel Adelaide

Excellent location for a conference at the Adelaide Convention Centre. Greeted by a friendly staff member and assigned my room. It was a dreadful night weather wise, very loud rain and freezing cold and windy so chose to stay in the room but could hear all the rain/storm. I felt like I was in a really isolated part of the hotel and although room was fine and locks worked I felt a little unsafe. This meant I didn't sleep well. Bed was fine but pillows were terrible, very thin. Bathroom was clean and spacious but had the worst hotel toilet I've ever come across, I had to sit on it sideways. Quite bizarre and frankly unacceptable. Location wise was super convenient for a 6am start, value wise was fine; vending machine on the floor for snacks. Just didn't have a great vibe to it and very weird how it was converted to a hotel with giant foundation poles down the corridor. I probably wouldn't stay again but pleasant enough. Staff member on check in was friendly and efficient.

We arrived early around 11 AM, expecting to just drop off my bags since it wasn’t check-in time yet. To our surprise, the staff kindly allowed us to check in early at no extra charge. a great start to our stay! The room was clean, the bed spacious and comfortable, and the staff were consistently friendly and helpful. The location is perfect, right in the heart of the city and close to public transport, making it easy to get around. Highly recommend for anyone visiting Adelaide!

I was booked in by my employer, the room allocated was extremely small with no natural light. I requested an upgrade, advising I will pay for the upgrade myself. The staff were amazing and provided me with an upgrade free of charge to a really lovely room at the front of the hotel . I will definitely be coming back to stay here

We thoroughly enjoyed our stay here. Staff were friendly, professional and they couldn’t do enough for us. The room was clean and was large enough for a couple without being on top of each other.

Excellent place to stay in. The guy named Hassan was really well experienced hotel ambassador. Definitely coming back to this hotel. With a warm greetings on the TV screen feels welcomed! Thanks for this wonderful stay.

Great value for the location with excellent customer service! While the hotel is older, the room was spacious, clean, and well-maintained. The bathroom featured a lovely bath, some Epsom salt or bath soap would have been a nice touch. My stay included breakfast, but it was disappointing. Next time, I’d happily stay again but skip the breakfast.

I had a wonderful experience at the hotel. The staff was extremely helpful and cooperative, always willing to assist in meaningful ways. I particularly appreciated the spaciousness of the accommodations, which were both comfortable and inviting. Extending my checkout was a seamless process, adding to the overall convenience of my stay. An excellent choice for anyone looking for quality service and great hospitality!

The Grosvenor Hotel is in a great location, super convenient for exploring the city. The staff were friendly and helpful, which made the stay pleasant. However, the rooms are quite average and could use some updating. Parking is a real challenge, so try to arrive before midday to secure a spot, otherwise it gets very tight. Decent stay overall if you're mainly there for the location

Disgusting. Not only was the room dingy and dirty , the aircon and bottles smashing all night was too much . Then I went down to "Breakfast" and it was the worst I have ever experienced. Even the milk wasn,t fresh so I could have UHT milk so no cereal or coffee which left me with no options. This is an insult to Accor

After my Easter holiday I needed a recovery day! So I jumped onto lastminute and snagged a hotel room in the city for one night. I stayed in a Standard Room and although apparently discounted it was not the cheapest option. I ended up feeling fairly average about my stay. The room was ok for the price range. The room was clean and tidy which was a good start. I was a bit disappointed that there was no tea or coffee provided in the room despite the amenities being available. Since I was only staying for one night I wasn't too worried about asking reception for them (I just drank wine instead!), but this seems like something that should be checked every time the room is serviced. I also found it odd that there was not a quilt cover on the quilt, but that it was just made sitting between two sheets. Therefore anything could have been on this quilt before me!! Ew!!! One of my pet peeves is when hotels only provide shampoo in the bathroom. Don't they know how crunchy my hair gets without conditioner??!! Also in the online writeup the hotel advertised that they had Foxtel in all rooms, but actually it was just 6 Foxtel sports channels and Fox 8. If that's the case I feel like it should be advertised as 'Foxtel sports channels.' Movies also seemed expensive at $15.95 each for the night and internet was $30 a day, also very expensive in my opinion. I think by now most hotels should have free wifi for guests as standard. Apart from all the above, the staff were friendly and helpful and the check in and out process was quick and easy. I still enjoyed my stay and the complaints I did have were all minor things. I was sent an email to provide feedback and when I submitted my feedback I did get a personal response from the assistant manager with an apology and a promise to speak to housekeeping about the tea/coffee situation. I thought that was great customer service and would probably stay again based on that return email. For a cheaper rate this hotel was acceptable and did what it needed to. I wouldn't stay here again if I was looking for a 'fancy' night in though.

Stayed here on a Friday night for a birthday treat and was well looked after. Gave me an upgrade plus champagne and mini cakes in the room, plus drinks vouchers. Nice room, only downer was the awful bath/shower which had a dodgy pull plug system. Car park a "challenge" also. Great location and service.

OK I'm not one to complain. please refer my review stats if you don't believe me. But this joint is a shared bathroom short of old man's B & B type accommodation. Oh! I just heard someone getting stabbed over the happy house blaring outside AS I TYPED THAT! I've never stayed in one of those Japanese purely functional drawer-rooms. but I wish I had now, I just need the space. I stay in a lot of medium range ($100-150/night) hotels and price-wise this sat somewhere in the middle. Quality-wise way below that scale. If I'd paid $70-80 I wouldn't be complaining right now, it's in a very convenient central location. PS not so much a complaint as to share the bizarreness of it all: the cleaners made my bed with the sheet OVER the blankets. Somehow made weirder by the 39+ weather outside. Anyway, it's in a good location and has basic needs covered: bed, tv, shower, loo.

This is the email that I sent to the Manager: I will never, ever, stay at your hotel again, and I will tell every I can who's ever considering a hotel in Adelaide not to stay at your hotel. You were charging me $230 a night for an inward facing room with no natural light whatsoever. There was some kind of opaque film covering the sole window. It was peeling off. There were curtains covering the film. They were dirty. The room was dark and dingy. When I opened the door and viewed the room, I could not believe my eyes and I immediately called reception. I told the counter man answering my call that I could not believe that you were charging $230 a night for a room in such a condition. He asked if I had booked on line, and I had said "yes" - that someone at my office had booked on my behalf. He said that the on-line description matched what I saw, to which I replied that, in all my experience staying in hotels all over the world, I had never seen a room in such a condition. You'd be overcharging to ask $80 a night for such a room. In my youth I stayed in hostels more appealing than the room I entered at your hotel. In the end your counter man changed me to an outward facing room. When I checked out, the fee for the improved room was $20. That meant that for one single night I paid $250 for what was, in the second instance, a mediocre room for the money. In the future, when in Adelaide, I will stay instead, at the Playford, Pullman, Hilton or Peppers. At any of these other hotels I will get far, far more for the equivalent amount of money as I was charged at your hotel. It's disgraceful that your company feels it can charge $230 a night for a frankly awful, dingy and dark, inward facing room with peeling film over windows covered with dirty curtains. It's audacious. You deserve to be run out of town by better hotels with better business models. I imagine that you have survived thus far only because your customer pool is naïve and doesn't know better. Even so, I can't see your hotel lasting long in a highly competitive market offering far better options for the money. The other issue is your counter staff - not very polished, and the lack of them. When I went to check out at 10:45 a.m. there was a line-up from the counter to literally where the elevators open, a line that then extended in an "L" shape back towards the lobby and restaurant. Unbelievable. I have never written a complaint to a hotel, but doing so is important in this case. I can't believe the audacity of your company charging what it charges for extremely dingy, unlit rooms, dirty and with no natural light whatsoever. It's shameful.

I stayed in a two double bed room myself for one night. I think this hotel is good enough with this price and location. I only spend $85 for this stay and casino is just downstairs. I have no idea why everyone rates here this low. Anyway, it is still my first choice next time. I like it.

Ugly hotel. Nobody receives you at your arrival. Room corridors are simply ugly, room is small as the bed for two, bathroom is quite clean but too small and not nice to see. Windows are old and the view is horrible. There is no safety box. Overall one of the worst hotel i've ever been. For the second night I've asked to my tour operator to switch hotel.

I spent two nights here, a day apart, due to traveling to Kangaroo island in between days. This Mercure looks older with lack-luster decor in the rooms in appearance than the Mercure in Melbourne, but the beds are comfortable and the rooms and bathrooms spacious. Their customer service, however, was a bit dissapointing. We were suppose to receive two complimentary drink vouchers upon arrival, and were told that we wouldn't receive our second night vouchers until we checked back in. That is fine, but we weren't taken back to our hotel until 10:30pm and were told the bar had just closed, so if we wanted a glass of wine, we could have one in the morning. Delightful. The next morning I asked the front deske. if we could use our drink vouchers for coffee and the gentleman said yes. At the bar, the barista made eye contact with me after about 2 minutes before addressing me. After my request she left and came back to tell me that our vouchers are not good for coffee. "But the front desk said it was ok" I replied. She proceeded with three dramatic sighs and an eye roll before she stomped away. She came back huffing and stopping, then said, "Sorry, but the front desk is suppose to tell us these things." Seriously? How hard would it have been to politely say "Normally we don't do this, but let me check"? She was not busy so the 5 meter walk to the front desk shouldn't have been an issue