Mitsuki T.
Google
I have NEVER had such an unbelievably horrible server and experience. While stopping in PA on the way to our home state, my friends and I stopped in to grab some pizza as we seen this place had great reviews. Everything was going normally until we received our food. I ordered a margarita pizza and some wings, while my friend ordered a pizza as well. Our server, BETSY T, who didn’t even introduce herself or check in on us one time later than to grab drinks and give our bill was truly the epitome of horrible service from a horrible person. Working in service industry we’ve all had bad days, but to take it out on a customer is truly insane behavior.
As soon as the food was set down , it looked subpar but pizza is different everywhere so it wasn’t a big deal, however when she dropped off the bills without anyone asking for it she grabbed my friends pizza who only had a slice eaten and began boxing it up. As soon as my friend said she didn’t need a box for it , Betsy caught an attitude. My friend asked to speak to a manager about the food and she literally lost her mind and said “Yeah I’ll get the manager since you want your food for free ! He’ll give it to you for free since that’s what you want!” And stormed off into the back, mind you we were taken a back because at first we weren’t sure if it was a cheeky joke or just how she spoke till I asked if she was being rude. While waiting for the manager , she came back into the dining area and literally shouted to us from a distance since she didn’t come to the table (just like the whole time we were sat in her section) , accusing us of coming in just to start problems with HER. I’m not sure who or what that woman thinks she was for anybody to come in and bother her, but everyone else in the establishment literally had a normal server except us. I’ve never had such a retaliatory response from a server from asking to speak to a manager as this was the first time ever, and in our experience as servers we have never gotten angry over a customer asking to speak to a manager because it’s about the food not service which servers have no control over. We even told her as soon as she stated we wanted it for free that our issue was not with her service and she STILL went insane. She took offense to simply asking to speak to a manager, like she was the one who came up with the pizza recipe and cooked it herself ! She would’ve known that we weren’t pleased if she had done a single table check after dropping it off, but she literally avoided us and spoke to her other table right in front of us. Everyone else working there seemed like a normal person and it’s a shame because it seems like this is normal behavior from her in the way none of her coworkers looked surprised.
The manager said he’d speak to her about it, as if he didn’t see her literally agitating the situation and making it an actual issue. My girl and I paid for our food regardless of the abysmal service and my friend got hers rightfully comped.
If your servers are starting arguments with customers over simply inquiring about speaking to a manager , then maybe they shouldn’t work with the public and work BOH. Betsy would be a great line cook with that mouth and anger management aka NONE! She was three times our age and yet conducted herself like she was a child. Never seen or experienced anything like this. Like stepping into the twilight zone of hell. Cute interior and decor though, I’ll give em that.
