Margarita C.
Yelp
Being at this grotto has been quite a disappointment for us. The owner behaved in a very unprofessional manner towards my German speaking in-laws, who had difficulties catching up with the menu in Italian. He showed no patience at all with them and instead of helping them to figure out what to choose, he simply said that "he has no patience for this, that the restaurant is full, and special orders are not accepted". Then he left. We were not asking for special orders, we just had two 70+ people on the table, who needed time to figure things out.
Unlike most restaurants in Switzerland, this one didn't offer the menu in German or French (of course neither in English), which can turn problematic for elder and non-Italian speaking customers. The location is nice and food is good but this is worth NOTHING when the owner behaves in such an arrogant manner towards customers.
We usually enjoy going to Grotti in Ticino, but Grotto San Rocco is a place we don't want to go back ever again!!