Grotto Tea Lounge

One of the best Milktea and Tea place here in Mississauga. Staffs are amazing and very helpful. The aesthetic ambience is amazing. 100% must try if you are looking for a good spot and drinks with family and friends.

I used to go to Green Grotto a lot when I lived nearby. I’m so glad I was in the area because this place has such a cozy atmosphere. It’s a great place to hangout with friends or even study/work. We ordered the Longan Honey Iced Green Tea (5/5), the Passion Fruit Aloe Vera Drink (5/5) and the Matcha Shaved Ice (5/5). They also gave out popcorn to snack on while we waited for our order. Both drinks were refreshing which were perfect to cool us down in the hot summer weather. The Matcha Shaved Ice was presented beautifully. The shaved ice itself was velvety smooth and creamy. The toppings to shaved ice ratio was well-balanced. We really enjoyed how this dessert wasn’t overly sweet unlike other shaved ice we’ve had. The red bean and the vanilla ice cream were what added the layer of sweetness to this dish. The mochi QQ balls were so soft and had a perfect chewiness to them. The server we had was patient and helpful. She even put our drink in a to-go cup when we couldn’t finish it. I would recommend going to this place for some drinks and snacks if ever you’re in the area.

Our (me and my mom) first time in this café was great. The atmosphere is was calming and relaxing. The drinks were great too!! Definitely recommend me and my mom loved it!!!

What a great surprise spot. A few friends took me here for an after meal dessert and wow was my initial reaction. Great vibe, delicious options. Love the variations. First time seeing a taro espresso affogoto, so I had to get it! Asked for the icream on the side. Everything was delish. The service was spot on. They accommodated my request and also gave me a to go cup when leaving as I wanted to share some of my drink with my wife. The 5 spice chicken nuggets were spot on. Now I know where to get it locally when I have a craving for them! I will definitely be back to try the food and other drinks/desserts. We also loved the couches in the middle of the place. Super cozy. Just the couches reminded us of Central Perk from Friends. Lol. Also really great interior design and vibe. I'll definitely be back a bunch of times.

so glad i came across this place! the owner is so nice and you can tell cares about customer experience! got here right after it opened and he had complementary fresh popcorn, along with my drink order ready so quick. i was able to get some work done and enjoy the afternoon

Dropped by with some homies, and tried out their sausage with minced pork & egg dish. Filled with flavor and very filling, I paired it with iced coconut milk tea, we also had their salt and pepper chicken, and Three cup boneless chicken dishes.

Wonderful cute cafe. Excellent place to study or hang with friends in the evening. That atmosphere is amazing!!! Plus drinks and food is yummy and they give you a free popcorn !

We visited Grotto Tea Lounge today for afternoon tea and dinner. Overall, the food was decent—nothing particularly remarkable but definitely above average. The service, however, was excellent, with the staff being very friendly and accommodating. That said, there was one aspect that felt a bit disappointing. When we were paying at the counter, we noticed a small sign that mentioned a promotion: if you purchase a $25 gift card, you get a free drink. As customers, we couldn’t help but feel that it would have been much more thoughtful if the staff had informed us about the promotion earlier. If they had, it would’ve felt like a delightful bonus or even like “winning a prize.” Instead, discovering the promotion ourselves left us with the feeling of, “Good thing I noticed this, or I would’ve missed out.” I believe it would be a significant improvement if the staff made a point to actively inform customers about ongoing promotions during checkout. This small gesture would go a long way in enhancing the customer experience. 12/29Updated… Thank you for taking the time to respond to my feedback. While I appreciate your willingness to address the issue, I must express that your response left me feeling disappointed and uncomfortable. Your explanation regarding the promotion, while clarifying your intent, comes across as dismissive of the customer experience. The way the promotion was presented, and the lack of proactive communication from your staff, created confusion and frustration. As a customer, it felt as though the burden was placed on me to interpret the promotion correctly, rather than on your team to ensure clear communication. Additionally, stating that you have discontinued the promotion to “prevent further misunderstanding” feels like avoiding accountability, rather than addressing the core issue: the need for better transparency and proactive customer service. A more customer-focused approach would be to acknowledge how the situation could have been handled better and outline steps to improve communication with patrons in the future. I truly believe your business has great potential, and I hope you will take this feedback constructively to enhance the customer experience moving forward. Thank you for your time.