nb916
Google
This was our third time staying in Grove Narberth, and have previously reviewed the Grove as 5/5. Our garden suite was lovely and clean, as expected. We appreciated the small practical thoughtfulness around the provision of things like a heater and fan in our room, a coat rack with an umbrella, fresh milk and lots of English breakfast tea and complimentary mini bar.||The reason we continue to return to Grove is the service. The service was still very good, but the finer details we have enjoyed in the past weren’t quite there, such as greeting us at the door for a quick and polished checkin experience. The bed was also disappointing. While the linen was soft, the mattress was significantly depressed on one side, so much so that when trying to sleep there, I could feel the springs. For that reason I had to sleep in the center of the bed where it was less worn. Previously they have also proactively offered to cater for our dietary requirements which they were not able to do this time.||That aside, we were still able to to choose from the good variety of dishes on offer and the food was absolutely delicious as we have come to expect from the Grove, and for that reason, something we always look forward to. We dined at Artisan on both nights as we prefer a more casual approach to dinner. Breakfast on both mornings was also good. We liked the small attention to detail such as making sure the butter was readily spreadable, hot drinks were actually hot, and warm toast with jams provided. We cannot fault the food at all. ||Importantly, overall we enjoyed our stay and do plan to return. We hope the service is back to its high initial levels and hasn’t slipped further to put us off once and for all, especially given the increased prices as of late.