Renee S.
Yelp
I am mortified that I was seriously considering getting married with this hotel and so glad I came to check it out for two nights prior to moving forward with anything. My parents live in Pescadero and I came here last week with two of my best girlfriends to check out the hotel, beach club, and show them the Mirador Restaurant where I wanted my fiancé and I to have our ceremony and reception. We planned to buy out the hotel, use the beach club, and have a lovely destination wedding with 85 guests for 2 nights, but have decided unequivocally to go with the Cape Thompson in Cabo San Lucas instead.
To summarize, we experienced such disrespect and poor service at the beach club that we left after waiting 45 minutes to be helped and seeing multiple other families be served and helped that arrived after us AND came back to a FLOODED hotel room!
We had to ask for towels twice, were then given WET towels, and were told only one masseuse was available when we booked two $125 massages. It wasn't until we decided to leave that there was then magically a second masseuse. We finally decided to leave after an hour of being treated horribly.
Even worse was that we came back to our room on our last night to 3 inches of water that flooded our hotel room, ruined our leather shoes, $75 make up palettes, clothes, and suitcases. There was water on the floor from a broken pipe behind the toilet which we had warned the front desk the first night of, but we were assured it was fixed. Important to note we were not offered to move to another room. Second night we came back to 3 inches of flooding in room with ruined makeup palettes, clothes, suitcases, leather shoes, and damage of personal belongings upwards of $500. NO refund or compensation. We paid $365/night for this place with plans to spend upwards of 20-30 grand for my wedding.
Worse of all, I am horribly embarrassed for the service we received in Mexico while I was so excited to show my best friends my favorite place in the world and plan my wedding. I am heartbroken, ashamed and would never recommend this hotel to anyone. Beware, stay away, and consider the San Cristoball, The Cape in Cabo, or the Villa Santa Cruz instead.