Guerlain

Beautiful store, wonderful people and I have never been so happy to spend so much money! We purchased the Vetiver Fauve. My husband has been eagerly planning this trip to the Champ Élysées Guerlain flagship store for months and the experience did not disappoint! They offered a very personal shopping experience and we did not feel rushed. A dream experience. Entry to the store was confusing, a security guard allowed entry one at a time.

Last year we were in paris and shopped at guerlain vendome branch, which was so nice. This year we’re in paris again and stopped at the champs branch for the first time. Unfortunately the service was below expectations. I had a complaint about one of the staff and the service of putting your name in the perfume. And I approached who was supposed to be the store supervisor ( a lady with a blonde hair) and she was aggressive. Which was a treatment I never saw in guerlain before. But luckily there was a kind man who finally helped us with a friendly attitude to but our names in the perfumes we bought. His name is Elies. A special thanks to him, he’s the only one who made our phrase in this branch convenient.

Wonderful interaction with sales associate Nathalie, helped me with engraving a bottle of perfume, and assisted with helping choose a lipstick as well as a gorgeous crystal case. I had two Eiffel Tower engravings on either side of the word “Paris” on my bottle of Rosa Rossa Forte, and my initials on the lipstick case mirror. Excellent customer service from an elegant Parisienne. A must do!

In planning my trip to Paris, I picked Guerlain as one of my main events. I cannot tell you how excited I was to come to my favorite scent house in its home city. While the visit started off rough with some chilly staff members, a patient and kind salesperson named Elies took my husband and I through the entire store and we had a dream experience, making every penny spent worth it. We customized all of our perfumes and colognes as well as my lipstick case. I am the happiest girl alive with my white shopping bag of goodies. I now sit in our hotel room, smelling of his recommended La petite robe noir, thinking of how lucky we are to get to splurge on these high quality fragrances and skincare in the city of lights. Merci Guerlain and Merci Elies!

What a lovely experience!! The staff is friendly and very knowledgeable about all the scents! The one I bought is only sold in Paris. And with the one I purchased, they allow you to customize the cap, ribbon and engraving with either a little Eiffel Tower or a bee. And while you wait for your bottle, they kindly offer coffee, juice or water. A wonderful experience!!!

We had a great VIC experience with Ornella. She was so knowledgeable and really made it so fun to learn about the brands history and all the different scents! We really enjoyed our time and our experience.

I visited the Guerlain flagship boutique on April 14 — a visit I had dreamed of for years. As a loyal Guerlain client in Riyadh, Dubai, and the UK, I’ve always held this Maison close to my heart. My admiration for Guerlain is deep; I study the history, know the collections intimately, and proudly own most of the L’Art & La Matière and Les Légendaires range. Unfortunately, my visit to the Paris flagship was far from the experience I hoped for. The service was nearly nonexistent. No one offered to show me exclusive pieces from Les Parisiennes or any boutique-only creations. I was genuinely looking forward to discovering rare extraits and hidden gems—perhaps even pieces I didn’t yet know existed. I’ve always associated Guerlain with excellence, elegance, and respect. I’ve even photographed products from my personal collection out of sheer love for the brand. I know and admire great artists like Thierry Wasser, and I came with sincere excitement and high expectations. But the reality was disappointing, almost heartbreaking. It left me with no desire to return. I’ve attached photos from my visit, including one of my own Shalimar bottle—a true icon. If anyone from the Maison would like to understand more about my experience, I would be open to sharing. Because I still love Guerlain… and that’s why this hurts.

Visiting Guerlain on the Champs‑Élysées in Paris is pure luxury. The grand Art Nouveau boutique dazzles with marble, gold accents, and iconic bee motifs. Staff offer personalized scent consultations for over 600 fragrances. A refined, unforgettable beauty experience.

Came to Guerlain to see their Women & Bees exhibition. Downstairs was a nice homage to women beekeepers and the effects bees have on our lives and how honey has so many healing qualities for the skin, complexion etc..... Then came back upstairs all ready to indulge in some honey goodness but the salesperson steered me towards their orchid imperial line of products instead stating the orchid line had much more moisture intensity - which is what I was seeking. Went on smooth & was heavy in a good way. Totally absorbed & didn't have a greasy feel afterwards. Woke up the next morning to skin still super smooth. We'll have to see how this new regimen works but out but so far so good! Maybe I'll try out their honey line at a later date - I really did enjoy the descriptions & I love the fact that Guerlain supports biodiversity and more importantly the bees!

To whom it may concern. Just wanted to advise you that we had the best time at your store. Julia was super professional and went above and beyond with regards to our requests. We are now home in Manhattan, but can't wait to return to your beautiful store and , with Julia's help, acquire more of your excellent products. Thanks again for such a lovely experience

Beautiful store. Great products but no one was upstairs to assist customers. There were approximately five of us looking for assistance and there were no associates on the sales floor.

Gorgeous. The flagship Geurlain boutique is a magical world of sights and scents. This is the original shop and it's worth a visit. Also, lovely cafe downstairs.

Top notch fragrance house. Beautiful space. Extremely friendly staff. Treat your nose and eyes to this place whenever in Paris.

Went looking for a new smell something not everyone has and come across here.. The service was amazing they know even fragrance in the shop inside and out. Will go back the next time in Paris

We visited on July 7, 2016 and were treated wonderfully by Jessica. We were a little travel weary, having come from London that day, but we were welcomed like the royal family! She presented samples of several fragrances that she expertly described and after considering my long time love for Shalimar and a delightful new Shalimar I decided on the new fragrance in the petite robe noire line. She was very helpful and patient and even took us on a tour of the whole store!!! My purchase was beautifully packaged and included several nice samples. A delightful experience! Although my husband and I are thrilled to have worked with Jessica, it did seem that the rest of the staff was very friendly too.

I had a very great experience with Juliana on a Sunday in January. I wandered into the boutique in search of the meteorites. She was able to show me them in the pearls and the new compact that were available, and she was able to show me the brush. She tried it on my face and was very attentive. The store was not crowded at all which was nice. She offered to finish me off with lipstick and took me to the back to pay. She then packaged my goodies with care and threw in some samples which was nice. She walked me out and even offered to spray me with perfume. She really went above and beyond and made my shopping experience over the top. I might go back one more time for perfume before heading back home...