Raffles Spa

I visited the spa during my stay and while my massage itself was a 10/10, the overall spa experience fell short of what I expect from a luxury spa—especially one associated with the Guerlain name. The spa desk staff appeared unprepared and disorganized. Upon arrival, they were scrambling to find the lockers that were equipped with robes, not only for me but for other guests as well. This immediately disrupted the experience. When guests have scheduled appointments, lockers and robes should be ready in advance. Seeing that level of chaos is not aligned with a luxury spa environment. When I entered the locker room, there were dirty robes and towels left on the benches, which was off-putting. In my opinion, there should always be staff actively maintaining cleanliness in the locker area. I also asked for a comb so I could put my hair into a ponytail before showering and was told there was only one comb available, seemingly to be shared. I have never experienced this at any spa, and I visit spas regularly. What if someone had scalp issues?! Not ok. Basic amenities such as shower caps and razors were locked away rather than easily accessible. If items are secured, guests should at least be asked upon entering the locker room what they may need. The shower drain was also clogged, causing water to spill out onto the locker room floor. Staff then had to place towels down while simultaneously escorting other guests to treatments, creating unnecessary chaos. To end the experience, there was no toilet paper in the stall when I was leaving. At that point, I was ready to go and didn’t feel inclined to raise another issue. The spa desk attendants seemed very young and inexperienced, and unfortunately it showed—not just in person, but also during some of my phone conversations prior to my visit. They did not seem really engaged, happy, or well-versed in delivering a luxury spa experience. This was sort of a mood kill, as it does not reflect what one would expect from a Guerlain-branded spa. They did, however, help me get an appointment for late afternoon which I was grateful for. The massage therapist, however, was excellent and truly delivered a high-quality treatment. The Spa table… A cloud and absolutely unmatched! With better training, preparation, and attention to detail at the spa desk and in the locker rooms, this spa has the potential to match the standard its name represents—but currently, the service experience does not.

My best friend and I had a wonderful time at Raffles’ Guerlain spa. We had 60 minute couples massages- they were amazing; the treatment room was gorgeous and the beds were incredibly comfortable. The facility is beautiful, clean, and exactly what one would expect from a full-service spa of this caliber. We look forward to returning!

I received a 60 minute Imperial Relaxing Massage back in October, and it was absolutely wonderful. I've never had an experience like that before. It was incredibly relaxing, and I was treated very well. I loved the sauna and mist shower beforehand (there's also a steam room, but that's not my kind of thing), and the quiet room to use before and after was lovely. Overall, I would definitely treat myself to a treatment here again in the future.

Grateful for such a great experience. From the booking and greeting all handled by Thomas to the facial with Allison who listened to my needs and provided the best recommendations. The aromatherapy component was so special. I definitely recommend arriving early to enjoy the steam room and sauna. Great for spa dates with friends as my friend and I plan to bring more of our group back. Guerlain spa team is well trained and highly recommended. Thank you very much!

I had the pleasure of receiving a deep tissue massage from Alyson at the Raffles Hotel in Boston, and it was an absolutely incredible experience. My mum and I went for massages for my birthday! From the moment I walked in, Alyson made me feel completely at ease with her warm and professional demeanor. She was attentive to my needs, listened carefully to areas of tension, and applied just the right amount of pressure. Her technique was flawless, and I could feel the stress and tightness melting away with each movement. The ambiance of the spa was serene, and Alyson's skill and care truly made it a memorable experience. I left feeling rejuvenated, relaxed, and restored. I highly recommend Alyson to anyone seeking a top-notch massage. She’s a true expert!

I had the most wonderful 90 min facial here . My esthetician’s name was Blanca (Bianca?). She was super skillful, gave me the best lymphatic massage as well. My face was just glowing. I felt so pampered the entire time under her hands. Oh and the spa is just beautiful and so clean, with lots of attention to all the small details. I’ll be back as soon as I head back to Boston !

Had a lovely experience at the Raffles Spa. Allison gave me a terrific Imperial Relaxing Massage and my fiancé loved her massage from Lila as well. So relaxing and luxurious. Will definitely return!

I have come here a few times, but the last time was the best. The staff are so friendly, the receptionist was really friendly and well knowledgeable. He told me the whole history of the gurlain brand which was so cool and gave me tips for maintaining my skincare. Their sauna is next level and so are all the amenities. Can’t wait to come back, it’s worth what you pay.