Daniela Grassi
Google
⸻
Really disappointed with our experience. We booked the “I PREZIOSI” wine tour at Berlucchi through their English website, where it clearly states that children aged 0 to 6 are allowed, but not recommended due to the tour’s length and dim/humid environments. There is no mention of an age restriction — just a recommendation.
We selected the Italian-language tour because it was the only one available at a time that fit our schedule. We never accessed the Italian version of the website — we only used the English one, which took us directly to a page where we could choose the tour, time, and language. At no point did it say that children are prohibited from joining the tour.
When we arrived, we were told our 6- and 7-year-old kids were not allowed to join because minors are not permitted on Italian-language tours — but they are allowed on the exact same tour in English. The tours are identical in name, content, and price — only the language is different.
This was not communicated anywhere in the English booking process. If there are different rules based on the tour language, that must be clearly stated. We booked in good faith, based on the available information.
As a result, only my husband could attend while I had to return to the hotel with our children. It was a frustrating and disappointing experience, especially from such a respected winery. I hope they improve their communication and update their website for international guests.