Gulf Hills Hotel & Resort

We stayed at this hotel about a week ago, and overall I had a great experience, especially with the customer service. Every interaction felt warm, helpful, and welcoming, and that really made a strong first impression. However, once we got to the room, things changed a little. Everything looked perfect at first, but when I took a shower, I noticed the water wasn’t draining properly. By the time I finished, I was standing in a full puddle, which definitely isn’t what you expect during a relaxing stay. It became even more concerning when my father-in-law showered after me. He’s elderly, and because the water didn’t drain, the floor became extremely slippery. He almost fell, which made me feel uneasy because safety is important, especially for older guests. He didn’t complain and even tried fixing it himself, but it was clearly something that required maintenance. I called the front desk and although they were kind, I was told maintenance wouldn’t be available until the next morning at 9 AM. Since we were only staying overnight, that wasn’t very helpful, especially because I usually shower twice a day. The customer service was truly amazing, but this plumbing issue did take away from what could have been a perfect stay. With better room inspections and follow-through on maintenance concerns, this hotel could easily become one of my top recommendations because their hospitality has the potential to be five-star.

Cute little hotel; very old but modernized. It's right on a 9 hole golf course and has the bayou out back. Rates were reasonable and the hotel staff were friendly. The room was adequate if a little small and the bed was comfy. The shower was great, however, the towels could use an upgrade. This property is a short drive to a cute little beach town and the beach. This was our first time in Mississippi. If we ever make it back to the area, we would consider staying here again.

While I would like to give this a better rating, it comes down to experience and the booking experience was the worst I’ve ever had. We had a discounted rate for an event at the space and I could not get it to work correctly. I called and they said someone would call me back. I emailed and it took 2 weeks for a response. I finally got a rate set via email and when I called to book they said it would have to come from the day shift. After 5 calls, I finally got booked at the rate they gave me and when I got my confirmation, it was wrong. I messaged and they said the manager would call me, I’ve still not gotten that call. Upon check in my rate was still wrong, however, Jasper the front desk person was great and fixed my rate. Thank you Jasper! The hotel has been upgraded and very lovely. I was not disappointed in my room, however, we had to call 3 times to ask to have our room serviced on our second day. It was finally serviced at 5pm, right as we were about to get ready for an event. Again, while I think in general the stay was decent, I feel the management needs some serious tweaking. Especially for such a historical location that tries to provide an elevated experience. Not sure I’d stay again.

NOT disability friendly!!!!! My mom with MS was given a room on the second floor after requesting one on the first; NO elevators, no bathtub, no shower bench or handle. Bathroom doors don’t close all the way, either. There was also a mirror angled to give anyone in the room a full view into the bathroom and shower and couldn’t be moved. Hard mattresses and the entire building shakes when people walk around downstairs or outside. Staff was very helpful and friendly, but the actual hotel is very outdated.

An amazingly quaint hidden gem in Ocean Springs. We ended up here on a whim instead of going to one of the large chain hotels and only wish we had been able to stay longer! A cool vintage vibe with plenty of Elvis flair. We will be back!

The staff are very friendly and friendly and always willing to help, even if it just means carrying some towels to your room. Thye have an "adequate" coffee bar in the front lobby...cafe latte is the most complicated coffee the machine can handle.||The rooms are spacious but if you are traveling with more than two people and book a suite the person on the sofa will probably not get a good night's sleep. ||Plenty of hot water but depending on where your room is waiting several minutes may be necessary. The shower had a seat and was big enough for more than one. I would also make sure there is a nonslip mat to place outside the shower as unfortunately I had a slip and fall. Luckily no serious injuries but others may not fare as well.||Our suite gave us immediate access to the pool, however, it also gives all others on this level the ability to see into your room as they traverse the outside walkway to get to the stairs. It would be nice if they provided a curtain that lets light in but prevents others from looking in.||No restaurant in the hotel. they do have snacks at the front desk including cookies, pastries, etc. Restaurants are only 10 minutes away in downtown Ocean Springs.||Ther pool is large and kept up. There is adequate seating around the pool and a large grass area with tables and umbrellas.

I had the best time enjoying this beautiful resort for a few days. The staff was so friendly and helpful. I can’t wait to come back and enjoy it again! The restaurant and bar on the property are absolutely fantastic. Wonderful getaway To experience gorgeous views in a relaxing environment.

The cleanest room I’ve ever stayed in! Facility is gorgeous. Online pictures don’t do it justice! Room Service & Employees are super nice. Always stocking fresh towels in your room (As a girl, I super appreciated that).

Loved loved loved this hotel!!!!! Will totally be back and up the the Elvis suite next tome!!!! Highly recommend!!! Beautiful rooms amazing pool, and a peaceful feeling like you are the only people there! Just magical! Staff was awesome, sweet, friendly & helpful!!! Can't wait to go back! Will stay here from now on every trip we take to ocean springs!!!

The room was fine. Nothing special but nothing that stood out. The outside needed to be cleaned and updated. It is a motel with doors opening to the outside. The conference room was large but had paint peeling from the ceiling. Capones lounge was great, clean and updated. They closed the pool on us at 8pm which seemed early. There was a sketchy guy sitting outside in the breeze way with his shirt off smoking for a little while which kind of freaked me out. When we checked in the staff was friendly.

This hotel is currently just beginning renovations. The place seriously needs it because it had baseboard molding falling apart in our room. The carpet was very old. It had many stains on it. When we got there the room smelt like cleaning supplies. When we returned you could smell a very musty smell. The smell stuck to all our clothes. We could smell it out clothes when we got home. The door to the room was very hard to close and I could see daylight through the door seals. The fridge and microwave were sitting on some unfinished boards that were thrown together to make a makeshift shelf. The front desk people were very friendly and the beds were clean and the hotel was in a nice location. It was very quiet there at night but the outdoor lighting could have been better. I know the property is undergoing renovations but I would not recommend staying here until all the rooms are gutted and undergo a major overhaul. This place has potential to become a nice place but it needs a lot of work.

They are still remodeling, so your room may not be as pretty as the lobby photos, but this is a quaint, clean, locally owned motel filled with charm from the past. The staff was very friendly. Both Elvis & Al Capone stayed on the property before the original place burned. Very quiet unless a special event is going on in the main building. The architecture reminded me of the property in dirty dancing. It is unusually located in the middle of a subdivision & next to a golf course. The restaurant/bar is conveniently located next door. Will stay here again.

I stayed here for two nights. My stay was good. It's an older hotel, however, it's aesthetic and antique-look add to this gem. The room was cozy, no phone due to COVID is what I was told. The shower was walk-in and the shower head worked great! The room had a fridge AND microwave. The staff was nice whenever I interacted with them. The check-in process was quick and easy, as was the check-out. Hassle-free. Would I recommend this place to stay? Absolutely.

30 of us old folks were all set to swoop down to Biloxi area, play sone bowling and some golf. We all made the reservations months ago, then Covirus hit the USA. Had to cancel all our reservations for this year. Boo was looking forward to this trip.

this place has so much history. The rooms are very clean and the customer service is great. The property is being restored but will become a hidden diamond in time. I look forward to seeing it in its full glory.

This is a motel with a pool and a golf course next door. It is very dated. We arrived at night and was instructed to pull to the back parking lot. The parking didn't have any lighting and it was very dark. I used the flash light on my phone to make my way through a herd of cats that were laying on the steps. The bed was hard as a rock. The staff was friendly and the room was clean.

The team at Gulf Hills Hotel & Resort is going above and beyond to take care of residents displaced by Hurricane Ida. Can't say enough how grateful we are to know this place prioritizes people--the impact their kindness and hard work is having on evacuees is incredible. They're at the top of my list for future stays, hopefully in different circumstances. This hotel more than deserves your business!

Absolutely awful! It was not at all the way pictures portrayed. Paint peeling everywhere. Walls thin as tissue paper, dog in room few doors down barked the whole time. Outside in dire need of trimming and cutting. Refrigerator had someone's leftovers in it with 3-4 inches of ice in freezer. I understand it was under renovations but it should not of posted fantastic looking rooms when it was actually more like a sub par Bates Motel. Gave it a one star because it did have. Memory Foam(new)mattress. Even a large gap under the door, furniture looked like a really run down thrift store purchase.

Planned to have my wedding here. Then COVID happened and I had to cancel. My contract stated that as military, my $300 deposit was fully refundable. But the hotel refuses to give me my money back and management refuses to return my calls.

Wonderful little hidden gem of the Mississippi Gulf Coast. Clean, friendly, quiet and the hottest shower I ever took on a hotel. And it was the most inexpensive hotel during Cruisin on the Coast. I might just stay here everytime I'm in town.

I had the pleasure of staying the night here in the VIP suite. From the outside the looks were deceiving the building looks old. Needs a good power wash and some paint. Inside the room was gorgeous. The breakfast was just a regular Continental. No eggs or sausage or anything of that nature. I really enjoyed reading the guest book inside the room. In it people were writing the date they stayed and the reason for the stay. When we checked in the room all the lamps were on that gave it a peaceful ambience

So, we stay have stayed here many times when coming to the coast, for decades. During our 2019 visit I have decided to Yelp. My only real complaint is about the WiFi, or inability to stayed logged in because the signal is so weak. This is very frustrating when trying to keep up with my office duties. I'm sure we are not the first visitors to complain about the WiFi. Wish the hotel would beef up their service to the customers.

Hair left in the sink, mildew-y shower, stained towels, expired candy and soda in the vending machines, some bizarre rod sticking out of the bed right where you get out... These are some of the features you can enjoy in the room all the way at the end at Gulf Hills. Taken alone none of these issues are significant, but add them all together and you've got my stay in a nutshell. It's not the worst place I've stayed, but that was a legitimately horrible place where you paid by the hour. The way Gulf Hills was billed, I expected a lot more. This is not a hotel, but rather a motel. It should be labeled accordingly. When I got over my Bates Motel visions, I wasn't really impressed with anything. Also, as a general practice, maybe don't put the woman traveling alone in the room farthest from the lobby on the first floor.

Nice people, good food, nice rooms, needs to be a little updated and blow dryer doesn't work. Overall nice stay.