Julie S.
Google
The restaurant itself looks nice, and I want to highlight that the older gentleman who welcomed us was genuinely friendly and warm. Unfortunately, the rest of the experience didn’t match other staff kindness, and that’s the reason for my 1-star review.
When we sat down, I was still taking a quick look at the menu. I mentioned “rabbit” because I wanted the pasta with rabbit, but before I could even finish my sentence, the waiter completed it for me. I naïvely assumed he was “reading my mind” and referring to the pasta dish. Instead, what arrived at the table was only a plate of rabbit meat — something I hadn’t noticed on the menu and wasn’t what I intended to order.
Once I realised the miscommunication, I politely asked for the pasta I actually wanted. The portion of meat was too big for me to finish, and since it wasn’t what I meant to order anyway, it felt reasonable to request the correction. However, the waiter’s attitude was unnecessarily unpleasant when he mentioned “well then, the pasta will take a long time”. His tone carried irritation and irony, as if I was being an inconvenience, even though this was clearly just a misunderstanding.
A similar attitude came from another staff member when we asked to move tables. The kind older man said it was fine and that they would set it up for us, so we helped by moving our wine glasses. The lady then sharply told us, “you have to have it out,” in a tone that felt rude and uncalled for.
I don’t know if the staff were simply tired or stressed, but their attitude completely ruined what could have been a nice evening. My friend’s dish also wasn’t good, but for me the main issue wasn’t the food — it was the disrespectful and unwelcoming later service.
Good customer service is essential, especially in a traditional place with such a lovely concept and atmosphere. Sadly, that was exactly what was missing during our visit, and that’s why I’m leaving this review.