Brittany G.
Yelp
My experience at this restaurant was appalling. I ordered a burger with no blue cheese, yet it arrived with blue cheese. When I pointed out the mistake, the waiter (Ashley) rudely insisted it was made correctly, and made us show her as well as another server, as if I don't know what blue cheese tastes like. We didn't eat the burger, and when the bill came, the burger was still on it. When we asked why, she argued with us again before finally taking it off--only to secretly add gratuity to the bill, even though the menu clearly states gratuity is for parties of 6 or more (we were 5 which only 4 people actually ordered food so if we want to be technical, 4 people).
To make matters worse, she was yelling at us from across the restaurant for everyone to see, and no manager was available to address the situation. After looking at Yelp reviews, it's clear this behavior isn't an isolated incident and the restaurant seems to also have a pattern of adding gratuity without consent and even changing tips without authorization.
The service from all staff was unacceptable and always seemed to be bothered. I took a photo of my signed receipt to dispute any unauthorized charges they might try to make or change. If you decide to go here, be alert of charges, take photos of receipts for your bank, BEWARE, and definitely avoid Ashley's section. But if it were me I would AVOID this place at all costs.
*I have worked in the service industry for years and while the service was awful I never would not leave a tip. Even with this nasty behavior. Clearly they are afraid of people doing this (see other reviews) because they know their behavior is appalling that is why they add the gratuity automatically without consent despite party size*