Gundersen Hotel and Suites

I recently stayed at the Gundersen Hotel & Suites in La Crosse and had mixed feelings about the experience. The good: The rooms were very clean, modern, and comfortable. The hotel itself is well-maintained, with nice facilities that felt updated and thoughtfully designed. The location is especially convenient if you’re visiting the hospital or nearby areas, and there’s plenty of parking. The not-so-good: Unfortunately, the front desk staff left a lot to be desired. They were unwelcoming and unhelpful throughout our stay. It really set a negative tone. One of the biggest issues was breakfast. We went down at 8:45 AM (well within the posted breakfast hours), and almost everything was empty—eggs, waffles, meat, and fruit were all gone. The staff were clearly aware but didn’t make any effort to restock or communicate with guests about it. Even more frustrating, they were actively draining juice trays and restocking maple syrup bottles—but not replenishing any of the actual food. It felt careless and dismissive of the guest experience. Bottom line: While the rooms and amenities are solid, the poor customer service and lack of attention to guest needs—especially at the front desk and during breakfast—really took away from the experience. I wouldn’t recommend this hotel unless major improvements are made in staff training and guest care.

Made our visit to the Dr. way less stressful than if we had to drive in early in the morning from our home an hour away. Parking was plentiful and the lobby was welcoming, but there was no one at the desk when we arrived. After waiting a few minutes TWO people appeared and we were checked in and welcomed. The room was spacious enough, clean, comfortable, and quiet once the traffic three stories below thinned out. We liked that breakfast was available starting at 6am having recently stayed elsewhere with no "in-house" breakfast at all and another that didn't get going until 7. The hotel seemed to only have three luggage carts, all of which were apparently in use when we checked out mid-morning, which made for a minor hassle. All in all the convenince and comfort outweighed any shortcomings, so we would be happy to book here again if the need again arises.

Love my experiences I have had every time I visit family out there. But one minor, small request… can you bring back the mini chocolate chips to put in the waffles (:

What a pleasant surprise! Just traveling through LaCrosse and stayed 1 night. Rooms were large and comfortable, great bed and pillows. Staff were professional and friendly. Breakfast was good! Prices reasonable. Would definitely come back if in the area!

Multiple families of our recently stayed for 5 nights for a family member in ICU. The rooms are clean and nice size. All family members enjoyed the morning breakfast and the swimming pool. If you have a family member staying at the hospital this hotel was very convenient. You don’t have to go outside and deal with traffic between buildings. Make sure to book directly and not 3rd party. One, it’s less expensive to book directly and you have more flexibility on room choice. We had two young children with and there’s a wagon to use during your stay to get between buildings. Staff was very friendly and helpful.

I have used this hotel’s venue room multiple times, and have always had a good experience until today. I booked this room yesterday, and left a valuable in the closet that automatically locks. When I called today to retrieve it the front desk woman’s demeanor was very poor. She had me wait on the phone for 2 minutes and says she doesn’t see it. I ended up just showing up so I could look myself since I know I tucked it in a corner of the closet. When I arrived both manager and front desk woman were speaking about me. When I asked if I could look myself they refused, and told me there was no possible way it could have been in the closet because it was locked. It wasn’t locked when I used it. These items total $500+ on the low end. This point I believe they were taken. Absolutely unacceptable behavior from management, and employees. Disgusting behavior. DO NOT use this hotel.

What a great hotel. Good location easy in and out. Very quiet and got a great night's sleep. Breakfast was very good. All in all a great experience.

The hotel is nice and close to the hospital. The room was not great, dirty on floors, tile flooring sticky, chair white mystery stain, refrigerator freezing and then turning off unexpectedly and dirty. Bed was very soft and no hospitality service, not a big deal but woth only travel size shampoos and 1 k cup coffee for 4 days I felt annoying asking the front desk. Also coffee available but ran out of coffee sleeves, and breakfast seemed to always run out. No hot tub, workout room was hot sticky and treadmill sounded like it was going to take off. Windows are fogged but in a way that makes them look gross vs private, and pool can see right in.

Spent two nights. No complaints. Indoor pool, good breakfast, fitness room great options - bed comfy and room lots of cell phone chargers. It's a really neat property situated near the hospital. I would definitely return if the need arises.

Excellence all around! Found this place while looking for dog friendly hotels in the area. Easy booking. Very friendly and helpful customer service. I called and didn't leave a message and they called right back to see if I needed help. I told them I would have two dogs which they appreciated me alerting them to. The only floor that is not was the 4th which was fine. The biggest bonus was that there was no extra pet fee which I thought was great! Place is newer and the rooms still smell new. They are very clean, well maintained and don't have the typical creepy bedspreads. For allowing pets, the rooms don't smell like pets. Dogs can be everywhere except the pool area and the breakfast area which makes sense. The girl checking us in was so helpful, friendly and genuinely outgoing. Very nice, brought us additional towels and was just a gem to talk to and make some recommendations. Pool is on the smaller side, but just fine for our child to jump in and splash. Heavily chlorinated, but clean. Very small towels. Some smaller tables in the area and chairs. Breakfast is grab and go and decent for what it is. Juice, to go oj, breakfast sandwiches, yogurt, muffins. Better than your typical grab and go. Very nice hotel. Excellent rooms and exceptional staff. Would definitely stay again. Very close to Grandads bluff.

Property is 3 yrs old(2021). Clean, easy access to main road. Wimpy breakfast (due to covid), grab and go items like mini yogert, packaged bagels, packaged breakfast sandwich (which you heat up in microwave, packaged juice. The fun of a good hotel breakfast is lost. They have nice staff. Ok parking. Elevators seem like good response time. Room was clean, good shower, low water pressure (4th floor). We have a nice view out the window facing hospital.

Have to say disappointed. Cheap construction as the walls are very thin, can hear way too much from above and next door.

Great staff. Really work hard to make sure you are taken care of. Some of the more used suites could use new mattresses. The higher the floor the more comfy they were.

This is a relatively new property in La Crosse. It is directly across the street from Gundersen Health System which was why I stayed there. The tunnel connected to the hospital requires badge access so keep that in mind. The room was spacious and the bed comfortable. The closet was a little too small to hang pants. Ride share drop off/pick up was very convenient, directly outside the front door. The continental breakfast was great, especially the cheddar cheese omelette!

My bf and I took a long weekend down here on labor day. Before this area became a covid hotspot. This is a very new hotel. Beautiful, spacious room. Super comfy bed. Small but nice pool, with a chair lift if you need it. Tunnel connects to the hospital next door. Friendly staff. Only downside was the grab and go breakfast provided because of covid. It was run by the front desk person and she had to keep juggling between getting people a cup of coffee, because they pour it, filling the few breakfast items that were available, and running the desk. Definitely a two person job, but otherwise no real complaints.

Stayed here after my mother was brought by ambulance to the hospital. Upon arrival the system was being updated and was told it would be 20 minutes. The clerk took my name and number, but I then told her that I would just wait here because I had no where else to go. That was my mistake! Two groups came in after me. AN HOUR later, she started checking everyone in that came in after me!! There is more thoughtful service at a coffee place!! She then told me that the reason that she checked them in first was because they had reservations. I said that is not how a waiting line works. On top of that, the hotel being minimally full had a family in the room next to me that had an adjoining door. Of all things they could not space us out? The tile around the hotel made everything echo. If you want good customer service and a good night sleep, don't stay here! I did share this with the manager, and I got back an email that was in an elaborate font. Had to laugh! That was going to make up for the awful night!

This was a wonderful place to stay during our road trip. It was clean and very inviting. The staff was very attentive and awesome. I would like to say, Thanks Crystal for making my Birthday very special. This is a great place to stay.

This is an amazing hotel in La Crosse. It is very clean, has a great view and wonderful amenities. It's not ridiculously expensive either! The shower is big and the rooms come with a fridge and microwave. I will definitely stay here again!

My husband and I stayed here when we came to LaCrosse for a wedding in late October. For some reason, we couldn't find a good place downtown for the entire time we would be there. We were looking for a place with a bit more room as we were staying for 5 days. While not part of the hospital across the street, the hotel has a nicely decorated underground walkway to the hospital. Convenient for those needing that option. Staff was very pleasant and helpful all the way from the manager who made a suggestion to visit the bluffs to the housekeeping who made sure we had anything we might want. The place is very new and smells very new. No old odors and questionable stains that one sometimes finds. The rooms are very spacious. We had a nice sofa (sofa bed) and coffee table in addition to the usually decor. Could have used a table to dine/eat along an open space across from the sofa. Breakfast is available every morning with a good selection of meats, eggs, waffles, etc. The only thing I missed was more fresh fruit options. Coffee and self serve soda/pop is available 24 hours a day. There is a small store with items you can purchase and heat in the in-room microwave. The place was pretty quite. We had a room overlooking the bluffs so may have missed any street noise that comes with the small view of the Mississippi River. I was surprised how quiet even the night when there was a large number of young ladies there for a soccer tournament. The vibe seems to be an attempt at a spa feeling with a generously sized bathroom stocked with nice soaps and shampoo. Shower is large with a very high shower head. Nice touch for us that are taller. The towels could have been larger to complete the experience. Disappointed I did not get more pictures of the room, but the ones from the hotel are true to the experience! Only negative is that there is not dinning there after breakfast and no good places to eat nearby.

Bugs in the room and all over the sheets - had to get rid of the bugs myself before being able to go to sleep. Unpleasant and non-engaging staff.

This hotel and their staff are nothing but outstanding. They are friendly, approachable and accommodating. They do such a great job supporting their guest who are there for visiting the hospital. The free breakfast is of great quality! Thank you to you and your hotel staff for making this hard time easier. Great job to you guys!!!

I recently stayed at Gunderson Hotel. My daughter and I had appointment the next day, and this was a very convenient location. The issues began when we pulled back the covers on the bed. There at the head of the bed was a stain. I check to see if it was on the the mattress pad, and there was. I went to the front desk and requested clean sheet. I made the comment that the sheet appeared not to have been changed I was reassured that they are changed. We stayed in a suite and we were really disappointed.

This has probably been my favorite hotel we've stayed at in a long time! The staff was amazing and friendly. We had booked our stay through Expedia and due to some technical difficulties we were given a wrong room but the situation was immediately resolved with an extremely friendly attitude and helpfulness from the front desk. The room was beautiful and spacious (we had a king suite), with lots of closet space. Their breakfast included pastries from my favorite local breakfast place called Fayze's. And all day they had Caribou coffee and soft drinks available. The next time we are in town we will absolutely be staying.

Very updated and clean. An amazing price for an amazing room! The breakfast was early enough for me to eat before work. The soaps, shampoos and conditioners were also high quality. I will be staying here again the next time I'm in La Crosse.