Maryanne V.
Yelp
We visited Guru's today (Friday, March 15, 2024). We walked in and there was only one table with people sitting at it. Very empty. We walked right up to the register and placed our order (two sandwiches, two wraps, and one pizza) at 4:07 pm.
As we sat there waiting for our food, we watched several other people walk in, place their orders, and then get their food delivered to their tables...while we sat and waited and waited.
Finally after FORTY minutes, I went up to the front and asked if they were almost finished with our order as we had been waiting 40 minutes. The young man turned around and checked all the tickets that were hanging up, couldn't find ours, turned to a fellow employee, said something to him, then he looked through the tickets and couldn't find it either. After a few minutes, they finally found our food...which was sitting off to the side on a side shelf/table behind the register area. They brought it to our table (no apologies) and ALL of it was cold - the pizza and the sandwich that were supposed to be served hot were stone cold. You could tell that the pizza had been sitting for quite some time (you know the look pizza cheese gets after it's been sitting for a long time - wrinkled and dry-ish). Our food had been sitting back there for at least 30 minutes.
We didn't go back up and tell them about the old and cold food because we were now on a time-crunch since we had been waiting so long. We didn't have the time for them to re-make the food.
The two wraps had VERY little flavor and were a disappointment. The pizza was decent, but definitely would have been considerably better had it been hot, like it should have been. The pickle that came with my daughter's sandwich literally looked like someone had been chewing on it. I'm mad I didn't take a photo of it! We all felt the food is over-priced for what you get (especially when it takes 40 minutes and a trip to the counter to get the food).
Our bill was $81.88 and what a waste! The least they could have done was offer us...something! Some sweet potato fries, a couple of desserts, a gift card for future use...but AT LEAST an apology.
We've eaten there several times in the past (it's been a while) and we really liked it. But something BIG has changed. We will not be returning to Guru's.