Sheena B.
Yelp
If you're a tourist (especially American) don't bother coming here, they're clearly racist. Not at all a friendly place to foreigners.
Came here the first night we were in Florence as we arrived past 11:00pm and were looking for a bite to it. They had stopped serving hot food but they were still serving sandwiches. We ordered the Classico panino which was decent, but the ordering process was super awkward. We weren't offered a table, so we assumed food was takeout only because of the hour, but while we were waiting for our food to be prepared two Italians came in, tried ordering at the counter like us, but then were shown to a table. I thought maybe this was because they were only ordering drinks -- not the case at all, they totally ordered food and it was prepared before ours. Same thing happened the next night, we were looking for a place to eat that was still open at 11:00pm because our internal clocks were still off and we decided to try this place again out of desperation. This time we decided to take a seat at the tables. When after several minutes no one approached us, I finally went up to one of the people that worked there to let them know we were ordering food, to which they replied the kitchen was closed. Which I knew was not the case because they had served sandwiches at that same hour the night before. So I asked the person about ordering a panino, to which he begrudgingly admitted they were still serving. At that moment one of the servers turned to me and said "we coming" so I sat back down. Waited another 15 minutes and was still ignored. That same server literally attended the table next to us 3 times and never looked our way. The last straw was seeing the "we coming" server go out to take a smoke break. We ended up just getting up and leaving.