Buttercup S.
Google
We made a reservation for the afternoon on Oct 11, 2025. It was for four ppl. Despite having made a reservation, we still had to wait over 10 mins to be seated, only because there was no hostess and no one came to the stand for 10+ minutes.
Without introducing herself or letting us know know she would ‘be taking care of us,’ Gwen??’ Took our order… we waited patiently and didn’t see her for a long time. We had ordered rice and the meat had come out, but no rice. We had to ask two different ppl for the rice before we received it.
Not only that, we had ordered the Hirami in a pot - which is our FAVORITE - but it never came…. Despite the table next to us getting TWO orders of it while we had our appetizers. Gwen came by and asked if we still wanted it. We were all pissed and said no. It’s extremely hard to get all of us upset, but she managed to do so.
It is clear to me that the place is super understaffed and space is limited… but knowing how many reservations you have should give you an idea of how many walk ups you can take.
This is the WORST service we have ever received at any Gyu kaku.
Your only saving grace was Cristian who had a positive, bubbly attitude all the time and would try to help us as much as possible; but he was not a waiter. He completely went above and beyond and should be commended for keeping a smile on his face, being cheerful, and checking on us… more than our waitress did.
Gwen was not cheerful, welcoming, cordial, or personable AT ALL. If that’s the vibe y'all are going for, you’re succeeding at it. We usually spend $75+ here. This is the first time we have spend less than $50 a person, declined more alcoholic beverages AND declined more food. Only because we wanted to get out of there. So sad.