H Hotel & SPA

Excellent hotel with amazing amenities and great location. The staff are top notch! They have an amazing poop and spa on location and they have the best breakfast with variety of foods! Not only do they go above and beyond during your stay, they accommodate for your luggage to stay at the facility if your checking out and your flight is late in the day. Also the security is top notch they screen everyone coming in to make sure they are guests at the hotel Jibil the front office clerk was extremely helpful during our stay! I will be staying here again and I highly recommend this hotel to others!

Would never recommend anyone stay here. Would never return. - The indoor pool and spa facilities were great. Apart from when aggressively/rudely told by staff when they were closing. -Overall the experience was disappointing. For a 4 star hotel the hotel really needs to work on how their staff treat guests. -Firstly our room smelled incredibly damp. I text the 24hr whatsapp number to inform the hotel and still never got a reply. When we approached the front desk to ask for something to be done about the smell we were told we should be lucky to have a balcony in the room- literally nothing to do with we were needing help with and we just felt brushed off and gaslighted . Their solution was to send a member of housekeeping staff with a bottle of airfreshner to mask the problem-again makes no sense. -The towels/robes were not replaced daily. Had to ring the front desk for new towels and the robes took 3 days to arrive -Other then one positive experience with staff on the front desk they all seemed disinterested and borderline rude. On check out we were not even asked how our stay was, we just got shoved the mini bar bill, which also had not been restocked at any stage during the week -Loud music from the nearby strip also could be heard until 4am every morning which was less then ideal -The room was extremely dark also, literally couldn’t see without all the lights on

DO YOUR RESEARCH. Read between the lines. We booked a luxury suite. The views were non existent, we couldn't open the privacy curtains as anyone on the terrace of the next door would have had a full view of us in our room (see pics). The suite overlooked the busiest area in town and was incredibly noisy until the early hours of the morning. Being high up in the building meant we were directly underneath the pool parties (floor 9), so the room literally shook through the night. I had noise cancelling headphones, but the noise got through, and my husband stuffed his ears with tissues. We arrived at 10am. The hotel was happy to store our luggage, but we were sent down to the spa "changing rooms" to change - this was actually a toilet cubicle or shower cubicle. It felt very uncomfortable. As others have said, the staff were courteous and helpful, the breakfast had everything you could wish for and the hotel was clean. The spa was peaceful when we visited. We went to the roof bar twice and it was incredibly loud if you wanted to be in the shade. We found some excellent restaurants on the other side of the bay, which were far quieter than near the hotel. 100% would not visit this area again.

The hotel was very nicely located in the heart of a busy and bustling part of Malta. The decor in particular was very fancy and the staff were very friendly. In particular , Khyam was very helpful and polite and helped with the loading of the bags and giving us general help to ease our transition for the first time here. No problem was too big for him to help assist us. Would definitely come back

Corridor and pools were smelly and dirty. The room so dark that you are unable to see if it cleaned or not. The windows didn’t close out any noise. The staff is a group of professional cheaters who lie into your face. Don’t pay in advance the full price because they will keep it back , if you check out earlier due to unacceptable conditions. The only good think was a breakfast

Had a great time. The hotel was kept clean, very modern and the staff were great and always on hand to help. The location is fantastic, in the heart of the city surrounded by all kinds of restaurants, bars and clubs. Me and my wife would definitely recommend and would love to come back again sometime soon

We stayed at this hotel for just under a week, and unfortunately, it has been one of the worst experiences I’ve ever had while on holiday. The majority of the staff were unwelcoming, unfriendly, and showed a complete lack of customer care. They rarely made eye contact, did not acknowledge guests, and seemed generally disinterested — no smiles, no greetings, and no sense of hospitality at all. One exception was Khyam, who stood out for all the right reasons. He was friendly, helpful, and genuinely welcoming — a true credit to the team. His professionalism and warmth highlighted just how poor the service was from his colleagues, who could learn a great deal from his approach. Overall, I would not recommend this hotel. I sincerely hope Khyam finds an opportunity elsewhere with a team that values his attitude and work ethic.

Service was excellent, Khyam was very helpful throughout the whole stay. Rooms were top quality, cleaning service was top quality as well. Breakfast was okay, there’s a variety of choices, but service was top quality as well. Overall really happy with the stay, every staff member is really nice and helpful. Highly recommend!!