Jean Luc P.
Yelp
I used to enjoy going to this place, but the quality of the food and staff have really gone down hill. The following is a series of terrible experience I encountered at Hmart, I guess when the pandemic started, this was the only place that was open, so they took costumers for granted.
Quality of "fresh" food has really gone downhill, many times I open a package of fish and smell a foul oder, (smells like bad breath and pee) or the meat look fresh on the display side but when you turn the meat around, it was blackened and moldy. The specialty eggs are a coin toss, I had so many rotten eggs experience I stop buying it from Hmart. Another crazy thing these staff would do was literally throw products around. I mean it literally, staff would literally grab stuff from the shelve and throw it to the floor. I also witness them kicking packages from end of the isle to the other end. A.) it is very disrespectful to the food that you are able to eat, b) it could had nearly hit someone, c.) it breaks apart the food inside the container, many times I would open an instant noodle package and the noodle inside was broken in pieces. That's not because of shipping that because the staff was throwing it around, hitting the floor. If that ever happens to you now you know why.
Racist staff openly speaks racist remarks in Chinese. I don't look like someone who understands Chinese but I am actually conversationally fluent. Many times I hear the check out staff talking about "this black man" or "that fat woman", in the most degrading terms. They refer to their costumers by their skin color. Or they openly made fun of costumer's look. Jon Gruden's email is nothing compare to what these people say openly. Sometimes they would throw racist insults, in Chinese, right in the costumer's face, knowing they don't speak Chinese, then laughed at the costumers for not knowing they were insulted. The costumers would walk away none the wiser, thinking they were just greeted by a friendly staff in a foreign language. If you ever had an experience where the check out staff was speaking Chinese to each other, chances is they were making fun of you, knowing there is nothing you can do about it.
There were a few times I caught this check out staff trying to pocket something I was buying, like he would push all my items onto the end, but kept a small item hidden or holding two item with one hand, pretending to release it but only one item was release. It is a common scamming technique in other places in the world. If you ever had an experience at Hmart where you think you had forgotten an item after checkout, that's because they stole it.
The store manager was very rude and routinely yells at costumers. There was a time I was still bagging my purchased items, he literally push my cart away with food inside. He just points outside and said "not here". he then stop speaking and point outside with a stiff finger. I am a costumer not a dog. You don't understand how belittling it felt until you experienced it. I guess Hmart is making so much money these days they don't need to care about their costumer. If I stop stopping there, they don't care for one less costumers. If you value your dignity, you should stop shopping here as well.
