robertomR547PK
Google
My name is Roberto Moretti, ||Ambassador Bonvoy member and Platinum Lifestyle with over 900 hotel nights. ||I booked this hotel for 3 nights from November 19th to 22nd, 2025, and I booked their presidential suite. ||For sure One of the worst hotels I've ever seen. The service is terrible, embarrassingly unprofessional. The management is shameful.||||The conditions of the room when I arrived were disgusting, it felt like I was in a run-down 3-star hotel. ||1 - window broken and left open with the bedroom temperature around 14 degrees. ||2 - power outlet detached from the wall, with silicone outside and electricity that came intermittently causing sparks between the wires (absolutely third world). ||3- The technician who fixed the broken things, finishing at 8pm, left pieces of sheet metal on the floor in the room. Everything is documented in the photos. Finally I get the room at 9 pm ||4 - Both smart tv are not working ||||I then asked to change rooms and the response was: ||we don't have another room in this category, this is our best; ||I then asked to speak to a manager and the response was: ||There is no manager, the first one can contact you tomorrow... ||I then specified that I wanted to be met at 2.30 pm in my room.||||To my great surprise, the next day the manager didn't show up for the appointment, he didn't warn me or call me, in short he didn't give a damn.||||At check-in (carried out by a gentleman in training), they didn't even mention that I was a Bonvoy member. This hotel is completely outside of Marriott standards, outside of international 5-star standards, and is a completely run-down establishment. The general manager, Mr. Jacek Suchenek, is completely incapable of managing it or maintaining its standards. ||||I just want as many travelers as possible to stay away from this establishment, which, aside from the fake awards, is run-down, non-luxury, and completely lacking in service.||||I hope that Marriott removes this structure, the incompetents who work there. ||I hope that after opening a complaint about the safety of the electrical socket and reporting it to the Ministry of Tourism and the embassy, they considering the absolute non-compliance with the standards of a 5-star hotel, the ministry will send inspectors to downgrade it to its original level.||||Stay away and don't let your money get stolen here. The only real 5-star hotel in Warsaw is unfortunately the Raffles.