h27 (Formerly First Hotel Twentyseven)

The building is located in a side street off one of the main streets on both sides of the town hall; it sits in an old building that was apparently simply re-purposed to become a Motel One. The location is convenient, with a Metro stop, supermarkets and a good number of restaurants within a 5-minute walk.||The reception is small; you reach the rooms by means of two old, small, slow lifts.||Less than half the rooms face the street; the rest is presumably quieter, which is worthwhile if you want to open the window at night.||The rooms are reasonably-sized rooms (at least on my floor) – larger than what I’m used to from Motel One, and larger than the typical fare in Copenhagen; they feature an open wardrobe as well as a small desk and a chair.||There is no air-conditioning, but heating in the room and the bath. The free WiFi works well.||The bathroom is small bath sufficient for one, with limited space to leave toiletries; the shower is reasonably-sized. Note that there is a small step up into bathroom.||You are offered a free bottle of still or sparkling water for your stay, which you can pick up at the bar on the ground floor.||The double bed is soft and comfortable; two pillows are offered, but both of the same type. The curtains reasonably keep out the light.||A downside of the central location is the nearby (less than 100 m) bell tower of the town hall, which rings every 15 minutes until midnight; the side street is also not quiet street – a bar, delivery areas, and a pick-up for busses make it livelier than one would expect. ||The breakfast is good, with a decent choice and decent quality.

The hotel was wonderful and should definitely be considered for your next trip to Copenhagen. The location was exceptional and all the major sights were a short walk away. ||We arrived quite early in the AM and there was a room available right away which was great. ||Of note, the hotel has not A/C which isn't an issue but something to flag to guests who make this a priority. That being said, we were in Denmark on the warmest day of the year and the courtyard facing room never got hot. There was a wonderful ceiling fan and opening the windows brought in a nice breeze. ||The bed was extremely comfortable as well and I slept well every night. ||If I was going to be critical there is a lack of storage in the rooms. To us this wasn't a big deal as we were only staying for 3 days. ||The shower was really great, with excellent water pressure.||The breakfast was also delicious and had many great options. ||Overall, I'd definitely consider staying here again in the future.

Recently joined the motelOne network this was a very poor stay. 4 nights, booked a few months ago. On booking messaged to say I used a wheelchair and needed an adapted room with level access wetroom.||Sent a reminder e-mail about 4 days before arrival. Reminded. Also gave arrival time. Hotel acknowledged.||On arrival, 01.00, was told room was small, wouldn’t fit my chair. Offered upgrade to larger room. Paid. Room was not big enough for me to enter and turn my chair and there was a lip to the shower room, which did not have grab rails or a shower stool.||Unfortunately I broke my wheelchair when I hit a pot hole on day 1. Spent more time in the room than intended.||Shame really. I’ve stayed dozens of nights in motelOne rooms, in many different cities and several different countries. Their adapted rooms are always larger and their adapted wet rooms are world class.||This franchise lets down The motelOne brand badly.

Overall I would recommend this hotel, very good value given the prices in the city, and great central location. Rooms are small and basic but the beds are super comfy, the shower is great, we were at the back of the hotel so it was quiet at night (rooms at the front are noisy due to street noise and music from local bars). Breakfast was fabulous, and the reception and bar/restaurant staff were all extremely helpful (particular shout out to the blonde receptionist). Room was cleaned daily. Downsides, no aircon so room very hot, unable to leave the window open at night due to noise from the church clock chimes (I think they stopped at midnight) although the ceiling fan was very efficient and silent. I would imagine in hot weather the rooms could potentially be unbearable though. No kettle in room. Wooden floors meant lots of noise from the room above, people walking around/moving furniture, maybe we were just unlucky with our upstairs neighbours.

Pros|- Great location|- Super friendly staff|- Good breakfast|- Can open room with phone – cool!|- My wish for a quiet room was noted (though not always perfectly quiet)||Cons|- Paid extra for a “bigger” room but it was still very small|- Toilet was unclean|- No table for makeup|- No minibar|- No kettle|- No air con|- No transparent curtains – either exposed or in the dark|- Opting out of cleaning gives nothing back, not even a bottle of water or a bar voucher||Overall, some nice touches but too many downsides for me. I wouldn’t choose this hotel again.

Good location, very friendly staff. Breakfast is ok. Not modern like other Motel One branches. It was an other hotel before & it seems that only the have been changed. .

We stayed for four nights and it was a perfect hotel for us. The beds are super comfy and we slept really well. The location is just by everything you might want to walk to, the Christiansborg, national museum, Tivoli gardens and the railway station. Loads of shops and places to eat nearby. |The bar and outside area is nice too.

The hotel saves money on not cleaning their rooms. The pretense is that this is to save the planet. That is not it. They simply do not employ enough staff to do a decent job and keep the rooms clean.|The hotel cleaned the room on only one occasion during our entire stay. We complained the first time this happened but at 4pm it was too late for anyone to do anything and so we had to have an uncleaned room for that night. We asked for a note to be placed agsinst the room to ensure the room was cleaned - the next day the room was cleaned.|How we should have appreciated this achievement.|Next day we returned and the room was completely uncleaned again, although we had asked specifically for it to be cleaned. |Again as it was 5.30 pm there was nothing they could do at the hotel.||I was and am very unhappy by this service.||Eventually they provided us with another room - which to use we had to pack up to get to and unpack in once we were there.||Not even a I'm sorry from the hotel. Or a bottle of water or coffee to say - gosh this hasn't been ideal.|Just 'I can see why you would have a problem with this' from the staff member.||It is atrocious service. Also we weren't the only people this happened to. The staff pretend this is happening for eco reasons. This is not accurate.