H2O Suites Hotel

We arrived Friday around noon to Key West for a couples trip to celebrate birthdays! Even though our room wasn't ready yet we were able to give our bags to bell services and go up to the rooftop pool! They have daily times for free drinks and awesome bartenders! Once your room is ready they escort you there and show you all the great ammenities in your room, including ice makers! The rooms are spacious and comfy. There's a gym with a good amount of equipment choices. All the staff were so friendly and accomodating. They had balloons & cupcakes & champagne for us to help us celebrate! There were also welcoming drinks and the best & coldest fruit infused water. The location of the hotel was pretty good with easy walks to a lot of places. The Frenchies is right next door and had the best breakfast ! We definitely wish we could stay longer! We felt spoiled and will be back!

The hotel exceeded my expectations! From the moment we checked in everything was fanastic. We started our afternoon at the roof pool bar happy hour and then checked into our room. The room was immaculate! The bathroom was huge and had plenty of room for 2 people to spread everything out. I'm a light sleeper so very sensitve to air conditioner noise and it was SILENT. The room had a Keurig coffee maker and it was stocked everyday with coffee along with the fanastic muffins and dove bars! The location is great. 5 minute walk to the southernmost point, a beach and 2 minutes from Duval street. There were great breakfast places within 5 minutes as well in case you need more than the muffins. Highly reccomend this hotel for the ammenities, service and location!

Service is great! Wife loved the rooms with pools. Felt like our private quiet oasis. Perfect after walking the island all day/night. Rooms were very modern and clean. Perfect to celebrate our anniversary and wife's birthday.We will be back

Great overall hotel. Location and layout of the hotel is amazing. Staff is always great. We have stayed here 8 years consecutive and counting. We reserve a room with a private pool and it is an amazing set up. I have noticed the last two stays that the private pools are starting to need some repairs and that the beds seem to be different and not nearly as comfortable along with the pillows. Hopefully these things can get resolved. It’s a premium hotel and we would enjoy returning for our ninth year in a town.

Every detail is thought of at H2O Suites. The hospitality is felt in every corner, and the scenery is absolutely magical. Every person on the staff was incredibly friendly and accommodating. The rooms are so serene - we stayed in a deluxe suite and the plunge pool is so worth it after a walk home from Duval. It’s a quiet place and we hardly ran into any other guests even though they were full for the July 4th weekend. The property is the most peaceful place tucked away right in the heart of Key West.

Extremely well kept boutique hotel. On the quiet part of the island which is perfect if that’s what you’re looking for. Everything is extremely clean and the service from everyone I encountered working here was fantastic. I usually can find something wrong with most places but can’t with H2O Suites. Highly recommend!

Had a wonderful stay at H2O. They were able to recommend a Golf Cart rental from Bone Island Rentals. Easy – it was dropped off at hotel and when we left gave the front desk our keys. I will say there are advantages and disadvantages to golf cart rental- Golf cart was nice to have for 4 people to travel together – cart parking was a disadvantage- pay to park everywhere. Scooters park for free- but you are exposed to the elements. | We upgraded to the premium suite- the room pool area was very private and nice to jump in after a long night of bar hopping. There is a nice coffee shop – Frenchies café- right around the corner that has some pretty tasty breakfast items. The room came with a mini fridge and every day they dropped off Muffins for breakfast plus bottled water. For my birthday we received balloons and a couple of wonderful cupcakes (nice touch) and a bottle of champagne. |FYI- To make the ice maker work you hold the button down for 3 seconds to turn it on but you also must make sure the silver bar (ice level switch) is moved down to tell it to make ice- figured out the second morning. The Room was very nice – HVAC worked like a champ! The hotel has a rooftop pool some of the drinks are included – the Sangria was very tasty! The room came with a front porch swing which was very nice to just chill on while reading a book or for just taking a quick “5” (nap). The front desk staff are very professional and gave us many ideas/ recommendations for things to do. The day of our check out we were able to leave our luggage with the front desk since our flight wasn’t until 6 pm we spent the day cruising around town and came back to finish off a few drinks at the rooftop bar. The only two negatives I would say are that our mattress was probably ready for a change out- had a slight dip in the middle. I would also not take a taxi ride to the airport. Uber’s are FAR cheaper. Overall, we had an awesome time at the hotel and would highly recommend it for couples seeking a quiet get away (kid free). It was a beautiful and well-maintained spot to relax. We stayed in suite #10.

Our recent 5-night stay was a luxurious oasis steps away from the hustle and bustle of Duval. This small boutique hotel has beautiful roomy suites, a rooftop pool with complimentary drinks at happy hour, and a dedicated and knowledgeable staff. Winffid never steered us wrong! They made my husband's birthday a very special day too. The bed and the pillows were among the very best we've had anywhere. Climate control was excellent and our room was spotless. We loved having coffee and muffins (complimentary) on our balcony every morning. We would definitely stay here on a return trip to Key West!

Everything was amazing! We were in room 14 and absolutely awesome. About a 7 minute walk to the southernmost bouy. We were greeted with welcome muffins, turn down service and truly enjoyed our experience! So clean and spacious!

We loved our stay here. We ventured here for our honeymoon and they did a great job of making us feel welcomed and appreciated from the moment we walked in. The rooms are spacious and the bed is very comfy. The pillows are on the softer side but they worked. The lighting and features of the room are great. The water pressure for the shower was solid which I know matters. Location wise we walked to everything we did while we were here and it was great. Now I would suggest do not turn on the ice maker... it will make and drop ice in the middle of the night... there is an ice maker on the 2nd floor. We did have to a little hiccup with the parking garage since there happened to be a half road closure when we arrived, not the hotels fault and we made it work We got one of the rooms with the dipping pool and it was so warm. We really loved the front porch swing too. Really cannot say enough good things about this spot. The happy hour options and staff are great. We have to shout out to Scharm, he truly made our time here special. We will remember this trip for a long time.

Had an amazing stay at the H2O Suites in Key West! We decided to stay in a room with a private pool (not the plunge, but the private actual pool) and it was lovely and private. We had a corner unit and had it all to ourselves. The room was very spacious and we also had a front patio with a swing bench which was really chill. Staff was fantastic and the location was just perfect. Check-in and check-out was very efficient and easy. CVS was walking distance and great places to eat were a block or 2 away. Bike and scooter rentals are right behind the hotel too! I would DEFINITELY stay here again and HIGHLY recommend it to anyone looking for a quiet and private getaway!

With so many hotel options it was a little hard to choose where to stay for my 60th birthday. UNTIL, we came across H20! I can whole heartedly say that staying here made my birthday so over the top wonderful! The staff were so attentive and caring, from front desk to pool bar! They added some birthday surprises to our room, always had our room beautiful and were always friendly and helpful. The rooms are beautiful and well stocked. It was pure LUXURY! We can't wait to come back! Sooner because of H20!

Beautiful ~ PRIVATE !! Romantic, no kids ! Our great bartender Casey was the shit ! Massages in our room! Presents when you leave & drinks when you arrive. Ice cream, waters, muffins all stocked & waiting . Great Amazing place to be, such an epic experience. Pools were great. Hospitality staff amazing. Room care exquisite! Smoke friendly, definitely a plus. It's our prerogative. Great mini bar, not too pricey! Friendly people! Such great amenities. Perfect garage for your golf cart. Coming back very soon ! All round

We had a wonderful stay and would highly recommend to anyone looking for a luxurious get away Staff is above and beyond in all service aspects (special nod to "H" at the pool side bar) Accommodations are modern, sleek and maintained impeccable Muffins and Dove ice cream bars are such a luxurious treat in the room Bathroom is spacious and elegant Can't complement this establishment enough Anxious for our next stay! Will recommend to everyone

We just got back from our trip about 1 week ago. This resort was perfect. The staff were so nice and gave great recommendations. The courtyard was beautiful. I would have liked to have had a more lively pool area but it was off season. I highly recommend this resort. No kids, no roosters just beauty and fun!

We came to visit Duval street and the southernmost point and asked the locals for recommendations on the nicest hotel walking distance from both. Pretty much every person we asked recommended this hotel. While the prices are steep, I do feel that it's worth it. We checked in late and we were offered champagne. The night crew was awesome, helpful, and so welcoming. They showed the best customer service! Our room had a private pool and a very tropical villa vibe. It appeared that all the bottom floor rooms have private pools and the second floor rooms do not. The premier rooms feature more privacy in regards to the pool in the deluxe rooms but they both are indeed private. The hotel is Adults only but it was in no way, shape or form a party hotel or loud. The room was impressive! It featured high ceilings and a large shower. The bed is comfortable and the room features two large TVs. The vanity was perfect in regards to size and lighting and the toilet is private. The hotel doesn't have a resort but it has a lovey rooftop bar and pool that overlooks the surrounding areas. Next time we're in town visiting, we're planning to come back.

My husband and I chose to stay here in celebration of our 20th anniversary. The staff attention was above and beyond our expectations. The venue is beautiful, clean, peaceful and looks just like all of the online pictures. We chose a semi private dip pool suite and enjoyed every minute. The roof top pool is lovely, the staff was incredibly attentive during happy hour and gave us some great dinner recommendations! Over all fantastic stay and we will be back.

Amazing oasis in a great part of key west. We had the suites with the private plunge pool and it was incredible. Everything was top notch- the sheets were buttery soft, bathroom was luxe, lounge area relaxing. Overall the sexiest hotel room we have ever stayed in! I think we are completely ruined and can't stay anywhere besides here next time we come down to the keys. Would definitely recommend and worth the money.

We can't say enough good things about this place. The hotel was fantastic. The staff was super friendly. If you had a need, they took care of it. If we ever get back to Key West we will be staying there again.

We were totally pumped for our two-day getaway to celebrate our 25th anniversary (we haven't had a weekend away in nearly 8 years!), and we felt we have earned a couple nights away in luxury! H2O is definitely a splurge at nearly $1800 for two nights, which is why we were shocked at what we experienced. When we checked in, we were given champagne. There were anniversary balloons in our room. Those 'little touches' were most definitely not lost on us. All that said, though, we were surprised to find our private plunge pool wasn't private at all - anyone walking by or staying in the rooms next to us could see in. We were also shocked to find our pool was as in disrepair - peeling paint, weird (and gross) 'floaties' in the pool, and the bottom of the pool contained a good amount of sand and was badly stained. The entire pool just looked dirty and didn't look anything like the photos. Our first night at H2O was spent on a broken bed which resulted in almost no sleep. We alerted the front desk first thing the next morning and we were assured that our bed would be tended to. When we got back to the room later that afternoon, we could see that housekeeping definitely came, but he bed was not fixed, and the door to our room was left OPEN. Yes, you read that correctly - the door to our room was left ajar. We then noticed the bed was still horribly broken. In the midst of a downpour, two men came to assess the bed. Despite a bit of a language barrier, we were able to get our point across and explain what was wrong - and sure enough, it was determined there was a problem with the box spring. Unfortunately, in having to fix the bed, the clean bedding was pulled off and placed on the floor. When housekeeping returned to remake our bed, they wanted to remake the bed with the sheets that had been removed and put on the floor. The staff literally argued with me and insisted it was clean - and it was before being put on the floor. Ultimately, housekeeping agreed to remake the bed with fresh bedding, but not without making us feel like our request was absurd. Also, the comforters are not washed or replaced between guests - they are wrapped in two sheets, but are re-used between guests (I specifically asked two different people from housekeeping who confirmed this). Further, when our room had been tended to earlier in the day, the robes were removed and not replaced with clean ones (we did not expect replacement robes, so we had them hanging on a hook to dry). There was a sign that the robes were available for purchase at $75/each. How could I prove we didn't take them?! We requested two fresh robes and housekeeping ultimately complied, but again, it wasn't without hassle at that point. We were made to feel like we were being difficult customers when so much had already gone wrong already. The last straw for us was when we requested a late checkout (checkout is at 11, but we were told during checkin that if a request is made on the day of checkout for a later time, it can be extended until noon). We called around 8:30 a.m. on our checkout day to find out we could not checkout at noon; we were told they had "given away all of the late checkouts" and we were expected to leave promptly at 11. No adjustments were made to our enormous bill for the mishaps that we experienced. Extending our check out (even if just one hour later) would have been easy way for us to leave feeling a little bit better about the amount we spent. Nope. Bottom line? If you have low expectations with regard for cleanliness and room upkeep, this is your place. If you feel like spending nearly $900/night on a hotel room should afford you the luxury of what the photos look like? Save your money and stay elsewhere. I can see how people love this hotel because the attention to detail IS impressive. But so many little things were missed during our stay, it left us with buyer's remorse rather than the buoyant feeling we expected to feel after such a big splurge. We wanted to truly celebrate our 25th anniversary, not walk away feeling like H2O was a bait and switch. We will not stay at H2O again - it simply wasn't worth the cost (for us). But, if you have a disposable income and $1800 for two nights is your speed, your expenditure will include two muffins and two chocolates every evening, you'll receive frozen chocolate Dove bars, and your fridge will be restocked with bottles of water - like I said above, these little touches were absolutely appreciated. But the minute details like having a bed that's not broken, or having a plunge pool that isn't in disrepair, or having the robes and slippers removed without replacements, or the door being left unlocked and open by housekeeping were completely overlooked. H2O nee a facelift and a customer service overhaul.

I want to start by saying that I don't think I have ever left a bad review, google, yelp or otherwise so it goes to show how egregious we felt this was to drive me to leave one. My husband and I had a trip booked to the keys in November and wanted to stay one night in Key West on our way out of town. I saw H20 Suites and it looked beautiful and had good reviews, so we booked a night back in July. In the last month we have had some unforeseen circumstances come up so needed to move our travel to early next year. I called last week (28 days prior to our arrival) and had to follow up again today to get a call through to the manager who did not approve our request to change dates. The reason is some "special event" policy and they won't release you from your reservation or allow you to change dates within 30 days of your stay. I can understand cancellation but to not even be able to move your dates?? This statute of limitations is absolutely ridiculous - they are keeping our entire one-night charge including taxes and fees and it was a VERY large fee. This seems particularly unconscionable as we were only 2 days shy of their cut-off and when they would have easily been able to rebook the room since according to them it's a high traffic time in the area. If you are booking a stay here, make sure you read the fine print about their cancellation policy because fine print is exactly what it was. If you want a luxury hotel that actually gives a s#%t about their customers, go to Little Palm Island instead, who graciously modified our trip dates. Your cold inflexibility for our first stay has cemented our decision to never return or recommend your hotel.

Not sure how to start this review since we thought our stay at H2O was exceptional. We enjoyed our 6 day stay at this trendy, beautiful, upscale property in Key West. From the moment we checked in, we knew we had made the right choice in celebrating our honeymoon at this property. Our room (#5) sat a little beyond the courtyard. We had a private pool and the landscaping provided just the right amount of privacy. Our room itself was absolutely beautiful. We had a large king bed, sofa (with TV), refrigerator, vanity, shower and separate bathroom. Oh, how could I forget the complimentary daily baked muffins, Dove ice cream bars, happy hour bloody marys, mimosas, and wine from (1 pm - 5 pm). H2O is only a short walk from Duval St and sat on the much quieter end of the area near the Southernmost Resort. This place definitely has a WOW factor and once you stay here, you really can't stay anywhere else. Thanks H2O for your amazing hospitality (and thank you Sabrina for putting up with me and my husband bothering you as we passed your desk every day, hahaha).

For a romantic adults only getaway and your coming to key west you need to stay at the H2O. We had the pool suite so we had our own private pool and we had a blast in it every night. Hubby sat back and smoked his Cubans and enjoyed his drink while I was in the pool with a glass of champagne. They do offer a bar selection in your suite that is pricey. So I would suggest doing what we did and stopped at the liquor store and stocked up on snacks and anything we wanted to sip on. We had a living room seating area, a desk area. The wet bar and they stick the bar. They do offer free water and free mini ice cream bars. Bedroom area and a very nice large bathroom. The shower is very large and you have two shower heads to get you completely relaxed. Turn down nightly include fresh muffins from local bakery chocolates on pillow and mini ice cream bars. Pool chlorine levels seems high to me as it's really strong smell. Adults only so I can understand why. The pool bar has a wonderful happy hour in morning of mimosas and bloody Mary's and wine and beer at night.

Should've just stayed at the hotel, it had Everything you could want. Next time I Won't get a private pool bc the pool upstairs was all you needed should've saved the money but it's worth it it was our honey moon. Great choice on hotel!

I want to start by saying, this is a great place to stay. It is very clean and in a great location. I wish I did not meet the one person who made me have to rate this place so low. But, there is a culture at this establishment that must be changed. I booked to stay 11/25/2023 - 11/29/2023. This was to celebrate our 25th wedding anniversary. On the day of our anniversary, (11/28) we left early in the day to get breakfast. While out we booked a sunset cruise for us and another couple who were with us to celebrate. After staying out for the morning, we returned to our room in the early afternoon to prepare for the cruise. We had a pick-up scheduled for 3:45 - 4:00 pm. Around 3:35 I went to the street, through the parking area, to look for our pick-up vehicle. It had not arrived yet. I noticed an employee also in the parking area. She was the "Complex Front Desk Supervisor". I quickly returned to my room to check and see if my Wife was ready. She was not. I returned to the front area and say the Front Desk Supervisor again walking by. She asked me if I needed some help? I responded, no I do not. I also stated that I was waiting for a ride to pick us up. She then asked me, are you staying at the resort? I answered, yes I am. She then asked me, what is your room number? Becoming disgusted with the questions at this point I chose to flag Her and walk away towards the curb to see if the vehicle had arrived. She proceeded to go into the reception area and yell out, "Pull the security tapes". Hearing this, from outside, I went inside the reception area and spoke to the front desk agent and asked him to, "let this woman know that we are staying here". I then went back to outside to look for our pick-up. Becoming hotter and hotter, I returned to my room to inform my Wife of the situation. I also was joined by our other friends that were coming out for the ride pick-up. We all became visible upset and wanted some resolution. We all went inside and asked to speak to a manager. The "Complex Front Office Manager of Key West Hospitality" arrived and we discussed the incident. He responded by saying he also does the same thing to guest. Asking if they are stayinbg there and asking for a room number. I asked him if he would then come inside and demand to see the security tapes? He responded, No he wouldn't. If there is an issue with security and unwanted individuals loitering, I would think they would come up with a way to identify guest, such as wristbands. Harassing the guest with the line of questions is unacceptable. Like I said, this is a great place otherwise, just wish that This didn't happen and ruined our 25th wedding anniversary celebration.

I've rarely been to a hotel where it looks just like the promotional pictures from the owners. Everything was immaculate. The staff is great, the room was fantastic, and the location is perfect. You're close to all the cool stuff on the south side of Key West. There's a turn down service that includes free mini dove ice creams and delicious muffins from a bakery nearby. Mini-bar prices are actually not that bad either. Parking is free, you just need to get a tag from the front desk. Some rooms include a tiny pool but the premium for those is almost twice the asking price of the rooms without. There's a tiny 24 hour a day gym that could fit at most two people working out. There's also a rooftop pool and you get access to the Southern Most point beach through the hotel, though it's crowded and tiny there.

This hotel is second to none in Key West, in my opinion. I see why it's rated the most romantic hotel in the United States!! This cozy boutique hotel is tucked at the intersection of Simonton and United about one block off the southern end of Duval. It's just over three years old and has 22 rooms. The bottom floor rooms have heated plunge pools to keep them comfy year round. The hotel has a couple of policies aimed towards keeping this charming place quiet and relaxing. Guests have to be over age 25 with no exceptions, even if traveling with family, it's 25 and up only. Also, they have utilized space well and made it where the place feels so intimate and romantic people are communicating quietly discreetly. H2O also has an all day happy hour?!? Free Mimosas and Bloody Mary's from 11-1 and then 1-6 free Pinot, rose, or Chardonnay. Bar closes at 6 again to maintain atmosphere at the hotel. The staff is what truly makes this place. Shout out to Carol our poolside rooftop bartender for being so nice, and really taking awesome care of us to make sure we were always comfortable. Also shout out to Zabrina. She checked us in quickly and efficiently, had roses and champagne arranged for the anniversary, and even walked us to the room and showed us around to make sure we had a good feel of it all! The rooms are huge, big showers with good water pressure, housekeeping staff works very hard, and the beds are super comfy!! All in all we loved our trip and have found our new spot to stay in Key West!

Top notch. Everything has been awesome from the pool to your private pool in your suite. Can't wait to come back to Key West and a stay at H2O. You will not be disappointed

We stayed June 2-5th. This is my favorite place to stY when I'm in key west! The staff is so accommodating! I had a necklace charm that fell in the drain and a maintenance man was there in minutes to retrieve it. They rooftop pool is amazing and so was the bartender! You will love this place! Get a room with a pool! This was our 4th visit for our anniversary and it didn't disappoint!

This is THE best hotel for adults in key west. The attention to detail and customer service is world class. I visited H2O Suites for my 10th anniversary and I am ready for another 10. We went with the suite which comes with a private pool. It is execent and lights up at night! The water in the private pool is also heated.

Do not choose another hotel. H20 has one of the only roof top pools in Key West which you will not only enjoy but desire due to lack of beaches. The entire experience from check in to check out was beyond what I expected. Not to mention free drinks 11-5:30 by the pool. The staff (especially front desk and turn down) truly go out of their way to make your experience pleasant. If I am back in Key West this will be the only hotel I will book.

Staying at H2O was the best part of our trip to Key West. Honestly I wasn't a fan of Key West. I found it dirty, full of cheesy shops, with little to no younger energy and vibe. But the fantastic room, splendid staff and the overall chic hotel was our saving grace. Unfortunately I don't foresee myself visiting the Keys again but highly recommend this chic hotel for anyone staying in Key West.

Fantastic! The suites were amazing, quiet and romantic! So happy we found H2O. Highly recommend to all!

Wow, can't say enough about this number 1 rated small boutique hotel in Key West. The hotel only has 22 suites and they only allow guest 25 and older. The hotel actually feels like your very own private villa because it was never busy and the staff is so incredibly attentive. The rooms are modern and 11 of the suites have small plunge pools. The daily muffins, bottled water and Dove ice cream bites are a very nice touch. The hotel also is the only property in Key West that has a roof top pool where they serve complimentary drinks and snacks. The attention you get from the pool area attendant named Jason was unlike anything i had experienced, he is simply an awesome H2O brand ambassador that makes everyone feel so welcome it's like hanging with your BFF.

If you were hesitating in booking H2O for your couples getaway to the Keys... stop. Book now. Directly with the hotel. I promise, you won't regret it. After waffling for weeks on a hotel to book for our Key West honeymoon in September, we found H2O Suites listed on Yelp, with tons of glowing reviews. None of the lists I'd read for "best hotels in Key West" had mentioned it; how could they have been overlooked if they were so great? Because H2O is fairly new, and these lists were old! Their lovely rooftop bartender told curious guests that it was just under two years old as of this writing, and it shows. The construction is clean and minimalist with a sharp contemporary feel. It's romantic and intimate without cheesiness or pretention. There's not much space on Key West for new construction - but they really maximize the small-ish footprint of the property. First things first. H2O is an adults-only property, and best suited for couples, individuals, or pairs who don't mind sharing a bed. They have a sister property down the block that offers multi-bed suites. H2O is the place to go on your romantic getaway when you want to have a glass of wine by the pool without getting splashed by someone's noisy kid yelling and doing a cannonball. The perks are endless. That wine by the pool? Complimentary from 1-5:30pm. Mimosas and bloody marys are complimentary from 11-1. If none of that suits your fancy, the rooftop pool has a fully stocked bar manned by a friendly bartender until the early evening. They even have free snacks like chips and salsa, hummus, and fish dip! Every morning you'll find your in-room freezer freshly stocked with mini Dove ice cream bars. Every evening you'll return to your room with a freshly made bed, clean towels, chocolates on your pillows, and locally baked muffins! You get as many complimentary water bottles as you can drink (they want to keep you hydrated, after all). The minibar prices are much fairer than others I've seen, if you're the type to indulge. One of the perks of booking direct was that our four night stay included our choice of a complimentary 90 minute sunset cruise or jet ski tour. We chose the jet ski tour, which was expertly arranged by our concierge. This alone was a $160 value, and it was an amazing experience! They connected us with Barefoot Billy's rentals, and we even saw a manatee! In the interest of complete transparency, we emailed the management a few days before our trip to let them know how excited we were to honeymoon with them, and that we and our wedding were in the crosshairs of Hurricane Florence's remnants. Claudia, the manager, very graciously upgraded our room from the basic room (no plunge pool) to a deluxe room (with a private plunge pool on the porch). The plunge pool is a wonderful addition and we enjoyed taking a few private dips - but I feel confident that the rooms without the plunge pools would be wonderful as well. The property is small enough (~20 rooms) that the rooftop pool is never overly crowded, so a good swim is never far away. You honestly can't go wrong here. The staff took great care of us every step of the way. I never used a concierge's services until our stay at H2O - because this was the first time I felt like the staff was actually interested in helping me and making my stay as easy as possible! They helped us book the jet ski trip as well as a day trip to the Dry Tortugas. And here's the kicker - after we checked out at 11am, the staff invited us to continue using the pool and the free pool happy hour until it was time for us to leave for the airport. What incredible hospitality. We will be staying here next time we come to Key West. We had such a blast, we are already thinking about round 2!

Jim, We have friends that live in the area and understand what the affects have been from Ian. I'm curious, now that the storm has basically passed, still sticking with your corporate policy of not canceling reservations?

There is a tropical storm turning into a possible hurricane. We have reservations for 9/26-9/28 concerned with my husband and my safety I called to ask for a refund. They said absolutely not we would have to charge you for one night stay. Good luck H2O with the storm coming your way. I believe in Karma.

Very pleasant experience in key west. They bring muffins each day fresh baked and are here for anything guests need. If you have traveled to key west before you may notice a lot of the hotels are pretty outdated inside and feel a little worn. This one is very clean and modern inside. We had our own plunge pool for the room and they offer a very nice rooftop pool as well. At the rooftop pool there are several nice happy hours during the day and fun views of the lighthouse. The hotel is within walking distance of anything you will want to go view or do. It's perfect for morning activities then relax in the afternoon before going back out on the town. Staff is attentive to any needs and our room was surrounded by a serene garden area. Relaxation at its best. Had a sitting area both inside the room and on the private patio as well so you are not at all crowded. We even had a bottle of champagne waiting on us at arrival which was a very nice touch.

My husband chose this place to spend our 20th anniversary. It was absolutely amazing. The rooms are wonderful-gorgeous bathrooms- the plunge pool :). Wet bar and snacks, ice maker in room! Muffins at turndown....all staff from front desk to the ladies that took care of room were top notch. Handled reservations and transportation for us....perfectly located within walking distance for everything. Loved loved loved it. Key west was so much fun!!!!!

Absolutely gorgeous hotel, fabulous service, quiet, and romantic! I made a huge mistake on the room I booked in Miami Beach, but knocked it out of the park in Key West, where it really mattered! The decor is modern luxury, which worked for me. Key West is cute, love the architecture, but I still want to stay in something modern! Air con is cold af- so in between every trip, I'd pop back to the room to cool down. Location is perfect! You're in the middle of it all but still it was pleasantly quiet. Gorgeous rooftop pool, plush beds, fridge/freezer, all the comforts considered! Don't hesitate, just book it!

My only problem thus far is the fact that none of the televisions are working and Bambi downstairs is trying to convince me that it's the rain. But I got here yesterday and it wasn't raining

The hubs and I were in Key West last April for my brother-in-law's wedding and I wanted to spend more time here since it was my first visit and we were trekking over from California. The wedding was in a different hotel and I did not want to stay there for the week. The hubs caved and I was able to book the rest of our trip here! The H2O Suites is amazing! We came over right after we checked out from our other hotel, and while waiting for our room, we were invited to check out the rooftop pool bar (free booze!). The bartender was wonderful to chat with and gave us a bunch of recommendations. I loved that this place is more quiet and not crawling with people all over the pool. The vibe is just more chill and relax and I absolutely enjoyed it. We splurged on the premier rooms (with the pool in the back) and it was totally worth it! I was in that plunge pool at least twice a day, especially at night! The porch swing in the front of the room was great to lounge on too! The rooms were clean and modern, and I really appreciate the extra space in the drawer fridge so I can stash all my leftovers every night. I love the lighting in the bathroom...perfect for putting on makeup! I absolutely enjoyed my stay here and would definitely come here if we visit Key West again!

This is literally the best hotel to stay at if you're looking to stay in the keys. I highly recommend this place, everything is within walking distance and Duval street is right around the corner.The staffs that work here are very respectful and very friendly, they really take care of you. The happy hours are phenomenal. The rooms are very clean and private, the scenery of this place makes you feel like you're in some sort of a resort than a hotel.

So AirBNB stays freak me out and hotel chains can be iffy so obviously I'm super picky and finding a decent spot to rest our heads is always a challenge. H20 will satisfy the most discriminating travelers, trust me on this one! Georgeous grounds, rooms, everything really everything is just beautiful, clean and well done! Yes, rates are well over $500 but believe me this place is so worth it! I am so glad we found this place and cannot wait to come back and no I do NOT want to leave...eva!

Very friendly and professional staff. Very clean. I chose a room with private pool and it was awesome. They also have a roof top pool and a gym. Overall great hotel with a tropical Key West 5 star experience. K

This hotel is so, so, so, SO beautiful! There are so many great things to say about it I don't know where to start! This is probably one of my favorite hotels ever (and we've stayed at some nice hotels lol), it's giving our previous favorite (Surf & Sand in Laguna Beach) a run for its money. Not only is this hotel amazing on its own, it's leaps and bounds above basically all other options around Key West. Most other hotels (while the inside might be nice) look like motels on the outside and a little run down, while H2O is sleek and modern. First off, the rooms are just as beautiful as the photos. It's gorgeous. It's perfect. I can't find anything bad to say about our room. From the ultra comfortable bed, to the double TVs, to your very own secluded balcony, I couldn't ask for more. At night time you have heavy curtains that block out all light so you can get the PERFECT night's sleep. This is an adult-only hotel with very few rooms and tropical plants everywhere, so it's very quiet, romantic, and feels secluded. Amenities wise there is a gym and a pool. There is even a poolside bar that comes with complementary drinks everyday from 11am-5pm! Now the details - oh there are so many littles moments of delights that they just get right: -when you arrive you're given a glass of tasty champagne -everyday they fill your fridge with mini Dove ice cream bars, fresh muffin, bottled water, and chocolates! -there are TWO TVs in the room so you and your SO can watch your favorite shows without compromising :p -free drinks by the pool! Never seen this before, it's great. Mimosas and Bloody Mary from 11-1, Rose and various other wines from 1-5 -in the bathroom there is a make-up table with a huge square mirror with surrounding lights -If you stay 4+ days (which we did) you get to choose from a FREE sunset cruise or jet-skiing tour! We chose the jet-skiing and after some research they send you to one of the best ones here (definitely didn't cheap out), easily would've been $100+ -Wifi just works. Connect to H2O Guest and that's it. Not password no patchy connection, no problems. -reception is so nice! They're available 24/7 and always greet you when you leave or come back. They also extended out checkout time by an hour and helped store all our bags -and just in general everything was flawless; we never had issues where we'd come back and our room wasn't cleaned yet (even though some times we'd only leave for 1-2 hours), or AC fluctuating a lot, or anything else! Location wise all of Key West is pretty small, so you can get pretty much anywhere within a 25min walk. Most things are within 10min walk away. I'm so in love with this hotel, and literally can't think of anything to improve about this place at all! When it was time to head home, H2O is one of the things I'm the saddest about leaving behind.

Loved our stay, would definitely stay again. At first me and my fiancé were a little Leary of the price. But once we got here, we really appreciated everything this hotel has to offer. The hotel is small, and very private. Super quiet at night. The room was very comfortable and the staff was so nice.

I just want to start out by saying that this is one of the easiest five-star reviews I've ever written on Yelp. The moment I departed from H20 Suites I was already planning my next trip back. I cannot stop raving about this place! I stayed at H20 with a group of friends on a big vacation we took to Islamorada, Key West, and Miami. Our time at this hotel was easily one of my favorite parts of our trip. We had high expectations after seeing all the lovely photos of the property, but we had no idea all the incredible benefits we'd receive. There's an absolutely lovely roof-top pool at H20 with unbelievable amounts of free food and alcoholic beverages that we of course took great advantage of. We also became friends with the bartender, Jasmine, who was so personable and really made our couple of days at H20 memorable. In addition to the amazing pool and amenities, the suite itself was gorgeous. I can honestly say that I think this is one of the nicest hotel rooms I've ever had the pleasure of staying in. It was beautifully decorated, and we were talking about the bathroom for weeks after we left (the huge marble rain shower was unbelievable!). Not to mention the fact that every night the staff stocked our freezer with delicious Dove chocolate ice creams, and every morning we woke up to fresh locally-baked muffins in our room. This is an establishment that realizes the importance of attention to detail, and it made all the difference for me. I will recommend H20 to all of my friends and family and cannot wait until I can come back again. Thank you H20 for making my stay in Key West one of my favorite vacations I've ever taken!

We stayed at this hotel for my 50th birthday the weekend of July 28th It was an awesome time! From the friendly and accommodating staff, Truly beautiful suite. Third floor pool and bar! A great place to stay! We will be back.

Upscale boutique hotel. Service was great and rooftop pool was amazing. Free happy hour drinks from 11 to 6!

I'm laying in bed at Margaritaville in the Smoky Mountains of TN realizing that H2O of Key West has turned me into a full-on hotel snob. We stayed at H2O August 1-August 5 for our anniversary and it was decadent. Sunning by the pool in the afternoon enjoying free alcohol, turn down service at night, chocolates on the pillows, huge yummy muffins delivered to our room every evening, a wonderful little dunking pool to settle down in before bed, Dove ice cream bars magically refilled every day in the freezer, huge clean rooms with a giant shower, and a makeup desk for a touch of opulence. The adults-only part made it that much more divine. We were in heaven! Yep, you guys are the best and we hope to return this winter. Well worth whatever you spend. We loved this place. Jimmy's place here in the mountains wont be getting near the review I'm giving you guys. That damned eclipse better be something amazing tomorrow (at this point we are holding the singer responsible for the sun). You rock!!!!!!

The hotel exceeded our expectations. The fact that it was adults only was a bonus. From the moment we walked through the door, greeted with a glass of champagne, we knew we were in good hands. The rooms were clean and nicely done. The rooftop pool and bar was amazing. Carol was unbelievably hospitable and never left us with an empty glass. The fresh muffins didn't have a chance. They were devoured as soon as they arrived. Just a block away from the craziness of Duval but perfectly located to everything. Hotel is definitely a most.

We found this hotel after doing a yelp search while we were leaving the very disgusting and disappointing Casa Marina (that we were told via Priceline.com it was a four star hotel, not even a full one star as far as I am concerned) Anyway, we arrived at the H2O and we were greeted by Sean at the front desk! This hotel is amazing, and that is an understatement. Sean walked us through the hotel showing us all the perks and amenities that the hotel offered. From the rooftop pool and bar, to the beautifully designed guest rooms, and the entire H2O staff, this hotel is five stars! The pool offers free drinks and snacks from 11-5, along with other cocktails that can be purchased if mimosa's and wine aren't your "cup of tea". This trip, that started out horrible with the hotel from hell, ended up being unbelievably when we walked through the doors of H2O!!! Highly recommend this hotel and it's only one block over from Duval Street! A+++++

Small, intimate hotel for 25 years and older. Only 22 rooms so the hotels stays quiet. The rooftop pool is nice with complimentary drinks and snacks during the day. We stayed in suite with a private pool, besides the people upstairs being able to look down. Room is perfectly laid out , small but feels open. Love the sliding doors for privacy and turn down service. Staff is more than accommodating. Fresh oranges and ice water at the front desk. Bottle water is free. Ice maker in the room with small complimentary dove bars. Beds are so comfy. Pillows aren't flat like most hotels. The swing is nice to sit on and relax at night. Great location to the free Duval Loop bus or walking distance within the city. My only complaint is the room didn't have a full length mirror and towels seemed a little rough. Cell phone service in the room was really poor. Not sure why, outside the room is fine.

I booked this hotel for 4 days on very short notice with little background information as it has been open for only 2 months. H20 appears to be breaking the mold in Key West as a contemporary boutique hotel and it does not disappoint. I had two flights cancelled out of Boston so arrived a day & and half late and they were very accommodating. Got there at 9pm to a champagne cocktail and a friendly professional introduction. I've stayed in many boutique hotels in the past and some come across rather aloof. Not the case here. Very friendly and down-to-earth. Adam and Greg (and all) at the front desk were professional, knowledgeable and one step ahead you....which is good. It does have a very "urban" feel as opposed to the "old Key West" but that turned out to be a refreshing change after a long day or night on the town. I went to Key West with 2 restauranteurs to do some "market research" and the opening of H20 was definitely the buzz as we talked to people. So, here are the PLUSES: Location - Close to everything yet far enough away. Roof Top Pool - Didn't think I spend much time at a hotel but the 1st 2-3 hours of every day was spent there....with complementary Mimosas and bloodies. Lemon spring water dispensers at lobby & pool - Wouldn't miss it...'till you don't have it. Tyler The Bartender - H20 & Key West Ambassador in my opinion. The rooms - more than you'll ever need. The MINUSES: You won't want to leave the hotel......and you are in KEY WEST. *Note: Had to extend my stay by one day and got a "repeat customer discount"...seriously.

This was an amazing experience. The place itself is immaculate and just gorgeous. It's like you step into a whole other world. The greenery and serenity of the place instantly relaxes you. The staff is the thing that pushes them over the top. They will do anything you need to make your stay amazing. We had no plans for while we there but they had tons of suggestions and were right there to book us things and make sure we were hand delivered to whatever we wanted to do. When we asked about the really good restaurants, not just the Duval tourist traps, Sean had lots of suggestions. The rooms are lovely. I have to say that I don't know if one of the non pool rooms would be worth it but it might because you have access to the wonderful rooftop pool. That pool is very sunny but is lovely and the bar tender at the bar was amazing both days (Alexis?). It's just the little touches too. Their is sunscreen for you at the pool. Snacks ate available from 11-5 at the pool and they are lovely to nibble on while you sip complimentary drinks (or if you don't like the free wine you can get very cheap beer and mixed drinks). You could literally just stay here and never leave during your stay. We will definitely be back.

H20 Suites was the best hotel I have ever stayed out. What started out as a 30th birthday celebration turned into a baby moon adventure. The hotel only has 20 rooms. Each room opens up to the outdoors where in the middle is a tropical oasis with water and palm trees. We had a plunge pool room which they upgraded us to for my birthday for free. The plunge pool was very refreshing and even warmed up at night time. Our room was spotless. Turn down service put on a true show in our room for my birthday with pink rose petals, pink tulips, swans out of towels, a giant baby girl ballon, chocolate covered strawberries, and alcohol free champagne. Another great aspect of the hotel was the roof top pool/bar. Jason was an amazing bartender. The entire experience was perfect and it was so intimate which was the best part! We will always remember our stay and will be back for sure!