Hacienda 1800

Gorgeous location, nice staff however, upon arrival pool was low and being cleaned for 2 days in a row, the sun deck areas where not ready with its matts and long chairs until late Saturday, water freezing cold, so basically great for show but impossible to use. |Room was spacious a clean but towels were ragged. |Very noisy at night by guests and no control from staff |Very nice food and staff |Could improve

This Hotel is Great. You will enjoy being welcomed by their staffing, they are all great.|After our check-in to the hotel we were lucky to be invited to be part of the Cacao Ceremony which was greatly executed and with full camaraderie feeling.|The rooms are very nice and well maintained. We did not used the pool but it looks great; we should be back and plan in a season warm enough to be able to enjoy. This hotel also hosts a Gourmet Dinner and show at "Mina de Marmol'; TOP LEVEL event. Our only observation to the organizers will be to serve the steak in Hot-Stones so people can finish its cooking at the table. But other than that, this is an AMAZING GOOD EXPERIENCE.

We went for a friend's wedding recently. The hotel was reserved for all the wedding guests. Issues with this venue began from the start; reserving a room was unnecessarily stupid because their staff are completely clueless to international payments. To boot, on arrival the front desk had no idea whether or not we had paid our reservation, we were forced to present the invoice they sent us (this requirement was never disclosed). The service is subpar because the servers/managers are clueless; we ordered a single dish, the server brought 2 of the same but he blamed us for it so we ended up paying for both (this is just one of the many issues we had with the staff). The room was ok but not worth the price. The drain in the shower was clogged, the lighting was poor, and there was a hazardous set of nails sticking out from the bottom of the closet. The amenities are decent but poorly maintained, you'll find dead bugs all over the pool and dining area during summer. A shame that such a cute spot is so poorly managed. Hands down not worth the money. RESPUESTA A COMENTARIO: Estuvimos en el Cuarto 7 y la reserva estuvo bajo el nombre de mi esposa, Gabriela Lucia Navarrete Bovio pero no estoy seguro si la reserva realmente tenía nuestros nombres correctos por el desmadre que tuvieron en administración.

Beautiful hotel, surrounded by nature. This is a small hotel very minimalist and aesthetic decorated, all the staff members al very polite with the best attitude. When you get to Hacienda 1800 you get to worry less about what to do, this hotel will offer the best tours and experiences in town. With this journey you don’t have to go across the world to visit sand dunes, marble mines, and thermal water with rare species. All the hotel activities include delicious menus to choose from.

Love the hotel. The rooms are clean and neat, the waiters are very attentive. The food is good but not great at least what i got. The pool and the bar so good. The vibe is so relaxing! And u can do a lot of tours near from there. Thats a plus .

My family and I stayed in Hacienda 1800 in August. Visiting Cuatro Ciénegas was amazing and the quality and service received at this hotel was second to none. It is a small boutique hotel which is all very new, clean and well maintained. The pool with hammocks is beautiful and very refreshing in the desert heat. The staff were all very helpful and attentive, especially in the restaurant when catering for our son who has a number of food allergies. The only negative I have is that the wifi was a bit patchy, but what can you expect when you’re in the middle of the desert! ||||We had a lovely mini-break here and I would recommend this hotel to anyone wanting to see the natural beauty of this area, whilst enjoying a bit of luxury. I would like to come back once the spa is open!!

Hellish Nightmare fueled by Extortionists||||785040678||||First, I cannot stress this enough STAY AWAY FROM THIS HOTEL.||Secondly, we planned to stay here for 2 nights and 3 days. At our arrival everything was great. We were having so much fun. We asked to get the jacuzzi ready so we could enjoy the afternoon, I asked for a few beers with an open tab. I traveled with my wife and 5 YO, this will be important later.||It was getting darker and we reserved a fire pit they have, I order a glass of wine and sushi for dinner, we were having a lot of fun. But that changed that same night.||We went to bed early, and we were already sleeping, at one point after 11pm I woke up to go to the toilet and noticed I had some missing calls on my cellphone. Then I checked on WhatsApp and I had a message there, saying the Hotel Lobby was trying to contact me for some reason, they addressed me by my name, they identified themselves as staff of the hotel and had knowledge of the room we were in.||So, I did not think anything about it and replied asking what the matter was, and immediately right after, they called again, identifying themselves as members of a Cartel. I hung up and called the lobby, nobody picked up, so I look through the window and it was all dark. Then a few seconds after that, they call me again, this time through WhatsApp saying they were at the hotel and I was in a bad place at a bad time. They said they were holding all hotel staff hostage in the lobby and to think twice anything I’d do.||They then started a vide call, showing “themselves” with a mask concealing their face and a bullet proof vest with the cartel initials on it.||They said they were there to collect some payment for protection the hotel “missed to make” and, because there were some members of a rival cartel. They told me things would get ugly soon, but they did not want to spill innocent blood, they started asking if we were members of the cartel, if not, then we could leave unharmed.||After a couple of minutes, they said things were worse than they had planned, so it would be better if we left the hotel and stay somewhere else.||We complied as we did not know what was happening, nor I could communicate with the hotel or its staff to clarify the situation. We left, and we were forced to stay at another hotel, with our cellphone on a video call at all time, and the other phone on call with them, they were using WhatsApp video call to watch us through the whole thing.||It was 4am already, so I realized that was not possible, and could not understand why they were making so much time, so I suddenly thought this was an extorsion call and they had us isolated so they could ask for a ransom to our families.||After that we hung up and came back to the hotel Hacienda 1800, we talked to the guard (they have only 1 in a hotel that is in the middle of nowhere) and I explained what happened. We head back to our room and try to get some sleep; at that time, it was 6am already.||||At 8am of the second day, I talked to the receptionist and she said the guard informed her, she then added that this was not the first time this has happened. She told me the manager was aware of this and he would talk to me, but later as he was on a meeting.||I head to the restaurant to have breakfast and after that, I went back to the lobby and demanded to talk to the manager as he failed to contact me.||He then approached me, and we talk a little bit,||He never shown real concern, at some point he even tried to put the blame on me saying “well, you should have known better”||I told him there were 2 main factors that made this possible:||||1. Someone from the hotel staff has provided my information to the extortionists since they knew my name, hotel, and room.||2. They have failed to provide valuable information like hotel staff shifts. It turned out everybody leaves the facility at 11pm and just leave one guard there. There is not any sign stating that nor I was told when I checked in.||If I knew that information, maybe my behavior could have been different as when they showed up on the video call, they showed me their guns and bullet proof vests and then told me they had everyone hostage in the lobby, there was not a real reason to think this was all fake.||Besides this terrible experience we lived through. The manager did not offer anything at all to try to alleviate what happened, he limit himself to offer me 1 free night for the troubles. Which I refused, the only thing I really wanted was to leave the hotel ASAP but had to wait until Wed. since we had no sleep at all, and I was afraid to suffer an accident because of that.||On Wed. when we checked out, I ran directly into the manager and did not even react when he saw me, like nothing happened, he did not try to talk to me, or anything at all. When I was checking out, I asked the receptionist to cancel all tips from my open tab. She complied and to my surprise, one of the receipts was missing, and this was the one I ordered the beers with. When I left the jacuzzi area, I was in a real good mood and left a considerable tip to the waiter.||For some reason after all this happened, I kept on thinking that waiter had something to do, and then when I checked out, having that missing receipt was kind of a red flag. I don’t know if that guy was or not involved somehow with all this, but again, someone from the hotel staff gave away our info to the extortionists or even participated in the act.||||After we got home, I did some quick research and found some info about this new method of extorsion. It is called Virtual Kidnapping.||||So, please avoid visiting this Mexican town at all costs and do not ever even think to staying at this hotel.

Stunning hotel situated just outside Cuatro Ciénegas town. The facilities of this hotel are up there with the best I have come across. There is a massive pool with hammocks and relaxation areas. There is a seperate pool which is just for adult use and this has a bar attached to it. The restaurant serves delicous food which had enough options to explore for our 3 night stay. It is primely located to drive to the main attractions- Poza Azul, Dunas de Yeso and Mina de Marmol. Highly recommend.

We throughly enjoyed our stay here. The rooms were clean, large and well designed. We slept really well, I would say that the pillows were small and lacking but hardly anything to detour a stay. The pool was super peaceful and the bartender made me one of the most delicious Gin & Tonics ever. We will definitely stay again if ever in the area.

Wow! Talk about an amazing getaway to the dessert. I absolutely loved Hacienda 1800. The hotel was brand new, clean with a very chic atmosphere. The room I was in was super spacious, bed was comfortable and the bathroom was large and spa like. Breakfast was included and meals were typical Mexican dishes that was perfect to start the day.