Hacienda El Santuario San Miguel de Allende

SUCH A BEAUTIFUL HOTEL! Hacienda El Santuario is in a perfect location right next to all the things you'll want to see when visiting San Miguel de Allende. The building is an old building converted from a monastery. Everything you'd want to visit (the churches, town squares, incredible restaurants) is only a short walk. I would warn that there is no parking around there, so when you arrive, take a taxi! The room was gorgeous, comfy beds, beautiful architecture, very quaint and well done. I loved that they have coffee pods and water in glass bottles in the room, nice touch! I would highly recommend staying here, it was a lovely experience.

Cons: inconsistent hot water (but SMA is hot, so this was ok) & a loud A/C unit (but it worked well & didn’t interfere w/our sleep)||Despite these minor inconveniences, I would still 100% absolutely recommend staying here!! The location is perfect (easily walkable to sights, cafes, & shops); the staff is warm & helpful; and the rooms & grounds are well-kept & charming. We all (3 couples) loved our stay in SMA & at this hotel in particular.

Everywhere you look at Hacienda El Santaurio is captivating. We just spent time walking around the hotel enjoying the ornamentation, fine Mexican decorative arts, and little surprises. The little bar has the most fascinating mural!!! Covering all 4 walls. The staff is exceedingly attentive. Very very nice people who indulged all our wants. It is best if you know some Spanish. I’d say this is true for all San Miguel de Allende. ||I’m specifically writing to advise about the 2 grand suites offered. The photos for both on the website are intermixed. My husband who booked was confused when we arrived. ||We had the GRANADA suite. It is 2 stories. The 2 floors joined by a narrow spiral staircase. If someone has ambulatory issues, this is probably not the suite. As well, the second floor bedroom is smallish, with a full bath. HOWEVER, the terrace out the patio doors was amazing!! We could see the famed sunset (no rooftop restaurant reservation necessary), and from the corner, we could see The Parroquia. At night it looked stunning. Because of the small bedroom and no real closet to speak of, I made the small downstairs living room my dressing area, and I used the SECOND downstairs bathroom. This set up worked well. The room was very quiet at this time of year, and 2nd floor gloriously sunny. ||The other grand suite is called the PARAISO. It is located on the perimeter of the open air dining area, a courtyard type arrangement with rooms on two sides looking toward the dining area. (But like all rooms, you are outside when you open your hotel door.). Paraiso is separated from dining area by a heavy piece of dining furniture for privacy. Paraiso is on the ground floor on route guests go to front entrance of hotel. The large room cannot receive much sun light. The advantage is that there are very few stairs to this room. Unlike the Granada, which is up an outdoor steep staircase from another small courtyard. The Paraiso is one large room with combined sitting area and 1 bathroom as far as I understand. ||The hotel does have a nice communal terrace from which to see the sunset and the Parroquia. They were not operating a bar there, though, when we were there in April. They run a dining room, but we barely saw anyone eat there. Breakfast, especially Sunday brunch, is very recommended. You are just too spoiled for restaurant. choices in San Miguel. ||El Santaurio is on the much ballyhooed Adama Street, which is picturesque, and near the Centro and major sites, the worthwhile San Antonio neighborhood , and the choicest restaurants and rooftop bars.

We just checked in today for 3 nights but the interaction with front desk staff was so distasteful that I decided to post my review in advance. This is an expensive hotel by city standards charging 7000 pesos a night without breakfast. The pictures of the property do not match with the real thing. The room has a coffee machine but no kettle for hot water. I requested the reception for electric kettle but they did not know what I was asking . So I went to front desk reception and spoke to one Pamela who is the front desk chief. I showed her picture of water kettle. The conversation quickly tuned ugly. She lost her calm and spoke very impolitely. I asked her name which she was reluctant to give and I told her I will report the incident. Generally , I found other staff also lacking the class of staff of a good hotel. What is the point of a fancy hotel when staff have an attitude and vent out their stress on the guests.

Look for Anil Sekhri review at 1 stars, it is exactly what He describe, plus there is no parking in the property as they say. The kind of place that will try to give you the less they can at every level with an empty hotel. I was moved from a room that was not what I paid for to another even worse, they obviously knowing since my party of 5. Just a matter of actitude. Don't go there for them to try to ruin your stay at Sn Miguel. Front desk service was super bad, a shame for the Bell Boys even "suggesting" the front desk girl how to do a good job, they tried their best.

We stayed here 3 nights but did not enjoy our stay. The fact that we paid more and 20000 pesos for 3 night in this hotel just to sleep and use the washrooms hurt us more. Looking at kitchen and other guest breakfast plates, we decided to eat in other hotels. There are plenty of reasons for us to be disappointed.|The reasons are as below:|1 It is poor value for money as facilities, comforts and experience are of 2 star hotel with 4 star price.|2. Pictures don’t match with reality. Rooms are much smaller. |3. ⁠Breakfast is very poor but expensive. But we did not eat here even once. Just one guy in the kitchen serving food from storage. That’s why they call it English breakfast.|4. ⁠water presssure is low and it takes long time for hot water to flow. Shower also is not enjoyable.|5. ⁠There is no toilet brush or jet spray . You can not clean the toilet after use. |6. ⁠In the name of art, there is too much clutter and noise. There is no harmony in the aesthetics. I am posting pics of these “artistic” clutter making the ambience noisy and disharmonious. |7. ⁠we were taken in by different design for different rooms but rooms have lot of din from motley of art occupying precious space which otherwise could have been put to use.|8. The housekeeping staff spays some disinfectant on the bedsheets and pillows and rugs making them wet for so long. We found it when we entered the room while she was cleaning the room. I don’t know what chemical it must have been but the bed was wet for at least 2 hours |9. Front desk reception staff does not know English. Communicating with them is difficult. Also they are not trained to be polite and respectful to the guests.|10. ⁠Due to lack of language skills, the staff is of no help for advice on things to do, restaurants etc. This department is absolutely zero in this hotel. |For us it was a huge disappointment to stay here.

We had very unpleasant 3 night stay at this hotel. Some good reviews had raised our expectations but the property, staff and service turned out to be a disaster. Website pics don’t match with reality. They have been taken with wide angle lenses to show the rooms bigger. Staff cannot speak English. Communication is almost zero. Restaurant is pathetic, we didn’t eat even once there. One visit to the dining area and glance at other guest place was enough to avoid eating here. There were several issue which I have listed below : 1 It is poor value for money as facilities, comforts and experience are of 2 star hotel with 4 star price. 2. Pictures don’t match with reality. Rooms are much smaller. 3. ⁠Breakfast is very poor but expensive. Just one guy in the kitchen serving food from storage. That’s why they call it English breakfast. 4. ⁠water presssure is low and it takes long time for hot water to flow. Shower also is not enjoyable due to low pressure and delayed hot water. 5. ⁠There is no toilet brush or jet spray . You can not clean the toilet after use. 6. ⁠in the name of art, there is too much clutter and noise. There is no harmony in the aesthetics. I am posting pics of these “artistic” clutter making the ambience noisy and disharmonious. It seems they have collected discarded art pieces from junk yard and put at random. Very poor aesthetics. 7. ⁠we were taken in by different design for different rooms but rooms have lot of din from motley of art occupying precious space which otherwise could have been put to use. Lot of noises come from outside. 8. The housekeeping staff spays some disinfectant on the bedsheets and pillows and rugs making them wet for so long. We found it when we entered the room while she was cleaning the room. I don’t know what chemical it must have been but the bed was wet for at least 2 hours 9. Front desk reception staff does not know English. Communicating with them is difficult. Also they are not trained to be polite and respectful to the guests. 10. ⁠Due to lack of language skills, the staff is of no help for advice on things to do, restaurants etc. This department is absolutely zero in this hotel. For us it was a huge disappointment to stay here. We do not recommend. There are several hotels with better location. After reading about thefts in other guest reviews , we were careful not to leave valuables in the room.

Everything was very delicious, but what I didn't like was that the waitress Cristina mentioned the cash tip. I don't think this has ever happened to me before when I visit this place in the afternoons. I was left a little confused as to whether I was going to leave I hope to come back after this And if so, be able to speak with the manager