Hacienda El Santuario San Miguel de Allende

The hotel and room were gorgeous. However the service was very poor. The front desk told us we were welcome to leave our luggage with them and they would load it into our car for us. They forgot a bag. It was difficult to get a hold of anyone, and even more difficult to get them to return the calls. Once we were able to get ahold of them, they told us we would have to pay 165$CAD for the delivery of our items. We contacted FEDEX who told us the delivery would cost significantly less than that, for the size of our package. Overall, incredibly disappointing service from such a beautiful location.

While this hotel has a beautiful lobby, there are better places to stay with nicer rooms and service. Be aware that there is no elevator in the hotel. There is a huge difference in the quality of the rooms where the bottom rooms are dark and dingy. My room was up a steep set of stairs. Also note that the rates of the hotel fluctuate greatly.|My main disappointment with the hotel is the service. I agreed to pay extra for 7 breakfasts and was only given 5. In one case the chef never showed up so they closed the kitchen completely. In another case, the kitchen didn't open until after I had to leave for the airport. The front desk manager, Pamela assured me that I would be credited the difference when I started writing to the hotel in September to report that the credit had never been applied. I've written to the hotel 6 times, (it is now November 22) as I stayed at the hotel in September and have yet to receive my refund. My credit card company has opened a dispute with the hotel, and I have submitted all my documentation with assurances from the hotel that I will receive a credit. with none given.|So, my advice is, stay elsewhere. This is not a way to be treated.

Highly recommend this hotel! When I was searching for hotels in San Miguel, I noticed there are many different kinds of opinion for this one. But once I checked in, I realized how stunning it is. I really want to share my experience so others can use it as a reference. From the very first moment I stepped into Hacienda El Santuario, I felt that this was not just a hotel—it was like walking into a living folk museum. I heard that there are over 1,000 pieces of Mexican folk art displayed throughout the property. The front desk was very thoughtful. Upon arrival, I was invited to pick a handmade soap crafted by the hotel itself and a small basket with fruits. Each bar looked beautiful and smelled completely natural. Then came a refreshing welcome drink—options like guava, passionfruit, or horchata—all made in-house. It instantly took away my travel fatigue. Later in the evening, I was even given a cocktail voucher to enjoy at the bar decorated with colorful murals. The bartender was very warm and friendly, and the atmosphere was relaxed. The room looked exactly like the photos—no disappointment at all. The vaulted brick ceiling and warm lighting gave it both a historic and cozy feel. From the window, I could see the greenery and flowers in the courtyard. Each room has its own unique style, so it feels like every stay could be a different experience. I personally prefer bright rooms with plenty of sunlight, so I chose one of those—and it was truly beautiful. You can tell how much care has gone into every detail of the room. (Just a small tip: if you are sensitive to noise, avoid rooms too close to the main hall, as it can be a bit lively in the morning.) The hotel itself is very large, and simply walking around feels like exploring an exhibition. The hallways and walls are filled with folk art and handmade crafts, each with its own story. It really feels like spending the night in a cultural museum. All the staff were extremely friendly and proactive in helping us. Before arriving, I had seen a few mixed reviews online, but after experiencing it myself, I can honestly say my stay was far beyond expectations. This is truly a hotel that puts heart into every detail. Extra note on location: The hotel is perfectly located in the historic center of San Miguel de Allende—just a few minutes’ walk to the iconic Parroquia de San Miguel Arcángel (the famous pink church) and the main square. It makes exploring the city incredibly convenient, with restaurants, shops, and galleries all nearby.

Max at the front desk provided great service. He helped change rooms for my parents who couldn’t climb stairs. Every staff member is so kind. We also did cooking classes at their restaurant and Chef Alexis provided such a great experience making tortillas and salsas. The hotel is also very beautiful and there is so much attention to detail. You feel at home here.

We enjoyed everything about this hotel. ||- the location is centrally located, very close to the pedestrian area & church.|- the staff members were so friendly|- the restaurant food was exemplary |- they packed us a lunch since we had breakfast included, but were leaving much earlier due to a flight.|- happy hour has big 2 for 1 margaritas |- we could choose our scented bars of soap upon check in|- when checking in, fresh made juices were offered|- the room was quiet, air conditioned, clean, and had an iron board and a safe.|- there were daily turn-downs at dusk with Mexican candy left

My wife and I took a tamales cooking class at this hotel, as part of their annual introduction-to-México festival, focusing on the Day of the Dead. To sum it up: excellent welcome by a young, knowledgeable floor manager, intentional small group for focused attention, a friendly and very professional chef who loves to teach, and - of course - the pleasure of enjoying tamales we made ourselves. The entourage, full of Mexican art, is amazing.

Quaint hotel with friendly service excellent food, close to the center of town and many restaurants. They aim to please. We had a group of 23 people there and they went out of their way to make sure we were comfortable! I would come back for sure.

SUCH A BEAUTIFUL HOTEL! Hacienda El Santuario is in a perfect location right next to all the things you'll want to see when visiting San Miguel de Allende. The building is an old building converted from a monastery. Everything you'd want to visit (the churches, town squares, incredible restaurants) is only a short walk. I would warn that there is no parking around there, so when you arrive, take a taxi! The room was gorgeous, comfy beds, beautiful architecture, very quaint and well done. I loved that they have coffee pods and water in glass bottles in the room, nice touch! I would highly recommend staying here, it was a lovely experience.