Hacienda Morelos

This hotel could easily be a 4 or even 5 star hotel with just a few modifications. The location being beachfront with pool is easily a 4 start hotel. The rooms could use a bit of an upgrade. The bed was very comfortable and the air con and tv worked. We could wake to the sun rise. However, we were told that the did not supply water, a fridge or coffee pot in the room. What they did not tell you was that there was coffee in the lobby starting at 7am and there was a water dispenser for cold and hot!! They said that there was not a fridge in the room and their was! We would have planned a bit differently if we knew these things. The lights in the bathroom were ok, but ladies don't try to put on any make up. I have learned to always bring my own hand and wash towels in Mexico. No hair dryer. The lights in the room were also ok, but only ceiling lights. The plugs were difficult when trying to use phone chargers as they were in the same place as the turn on/off switch for the lights. But we did get it to work. Next time we will bring an extension cord! We had a little patio and the chairs could stand to be replaced. There is a restaurant attached to the hotel that had a fabulous breakfast, but we didn't try it for dinner as there were too many others to try. Being beach front I can see when it is busy they do not have enough umbrellas for shade, but it was slow while we were there. The other GREAT thing was that this part of the beach has a long Sargasso barrier. Not sure how well it works during the height of the season, but we had very little when we were told by passers by that further down the beach by one of the resorts, they could not even get in the water. Bottom line is that we don't like far from PM, and love little get aways. We will come back to this hotel and we will stay longer than 3 nights.

This was my first time here and it was a great experience. The location of the hotel was perfect, rooms were clean and they had hot running water! However, the beds weren’t comfortable and pillows were hard. There was work being done during sleeping hours and guest weren’t advised. The pool needs to be retiled and furniture needs to be updated. The restaurant connected to hotel was over priced. Staff was very friendly. I would still come back.

We stayed 11 days in June 2025 in our spacious room with a wonderful ocean view at a reasonable price. The beds were comfortable, the air conditioning worked great, and we always had plenty of hot water for showering. We had sliding glass doors to our balcony that had a small table and 2 chairs. Tip: Always lock the sliding doors to your balcony when you're not using it. Complimentary coffee and ceramic cups in the attractive hotel lobby was very good and appreciated. We enjoyed a refreshing dip in the swimming pool after a day at the beach or going on excursions. For a few days we didn't realize we should enter the beach pool area through a special coded gate, and we felt badly for walking through the restaurant to go to the beach or pool. I think we weren't told, maybe because we checked in fairly late in the day. The Muelle Once Restaurant always had excellent, very beautiful food, and the service was tops. We loved starting our day having breakfast there, with freshly made natural iced beverages and coffee. There was something special about each of the food items we ordered. One suggestion I would make is that the bedding could be upgraded. We really appreciate having had a great stay at Hacienda Morales.

This is an amazing little hotle. It has an amazing spot with a pool and private beach as well. There are so many restaurants within a 2-3 minute walk it is easy to find meals. There is also a large supermarket directly across the road with everything you could possibly ever need. The hotel also has a few minutes walk to the town centre were there are plenty of sellers with Mexican items to buy. The town centre also has numerous tour operators for day trips and excursions.

Its a great spot on the beach, not the fanciest rooms. The staff is very friendly and accommodating. This is our fifth visit and we always enjoy our time. The restaurant next door is a gem!

Very interesting reading previous reviews. We spent a lovely week here. The staff was very friendly and accommodating. The room was obviously not high end, but neither was the price. It was clean, comfortable and sufficient. Unlike some, we found the beds very comfortable. Would have been nice if they had a few more English speaking channels on the TV. Location is second to none. 20 feet to the beach and many restaurants and bars within a short walk in safe neighborhoods. We felt no anti-American sentiment while in Mexico, and joked with the help about the renaming of the Gulf of Mexico by our idiot president. |I would definitely return to this charming and very affordable hotel.

Keeping in mind that this is a 3-star hotel and not a resort, it's a good place to stay. If the upkeep were better and breakfast were included, it would be a great place to stay. The place is getting old. This isn't necessarily a bad thing, but they have not kept up on maintenance. The location is incredible. Beach front with beautiful views. The area is safe and within walking distance of everything. Staff was super nice and helpful when needed. I would definitely stay here again, depending on where the prices go. If they included breakfast, that would really be a bonus. Regarding the comments about noise from a night club...I stayed in March 2025. There is nothing across the street and no noise at night. Very peaceful area.

I stayed here in April 2025. The location is really hard to be. You're right on the beach and really close to the pier. That also puts you very close to the plaza in the middle of town. This place could be absolutely great if they would just fix a few things up. It is starting to get old and needs more upkeep. Other than that, it was pretty good. The daily room service does not change bed sheets. I wish they did. There are dispensers in the shower and by the sink for soap but they smell like formaldehyde. I ended up going to the store and getting my own. Speaking of which, there is a good grocery store literally right across the street. People who have left reviews complaining about a nightclub across the street. There is nothing across the street. The building is empty. TV reception is bad and it's all in Spanish. The TV has USB ports and is a smart TV so you can use apps on it. I had movies on a USB drive that played just fine. One thing to keep in mind is that this is not a luxury resort. It is a three-star hotel.

If you're looking for one of those grand resorts in Cancun or Tulum, this is not it. This is a quaint and lovely little hotel, in a quiet town; which is exactly what I was looking for. I came to Quintana Roo for a few days of diving and picked this hotel because it was equidistant from Playa del Carmen and Cancun. It was a lesser known town so it wasn't overrun with tourists. The hotel itself was situated in the middle of town, so I was able to walk to various restaurants and shops. The supermarket is right across the street which made it easy to pick up supplies. The rooms are large and comfortable. The furniture is old but clean and in working order. It was such a great value for the price. The restaurant within the hotel was lovely as well. I would definitely stay here again.

We stayed in August, had a seaside third floor room, the stairs were tough, but the view was worth it! The room was certainly not Fancy, but again, the view.....And then around 11:00, what appeared to be a shuttered business across the street by day, turned into the loudest most horrible karaoke bar, which continued until 2AM.....It's not in our nature to complain and figured how could they keep up that energy up for another night? Well, needless to say, they did! The next morning we drug ourselves down to the desk, we were of course told that they complain to the Police all of the time, with no response from the PM Police......Maybe it was the sad eyes that my wife made, but the two folks at the desk took pity on us....and when we came back at the end of the day, our bags were moved to the other side of the hotel....we had no idea that on the left side of the hotel, stood a totally different part of the hotel, nicely appointed, beautiful views, ( still the steps) but no noise!!!! Absolutely what we wished we would have had from the beginning! So when booking your stay here , be sure that you are booked in the new side, the left or North side of the hotel, and you will certainly have a great experience. Hit the restaurant downstairs and you will double your pleasure! That we have reviewed separately

We are glad that we found this place. We were only interested to get some cocktails but the food look and smell so good we end up getting appetizers too.

When looking on the Internet you see that it's not a high-quality place but it looks clean. Upon arriving and looking at the interior it look okay. Okay to the eyes. It was not updated. Electric was unstable. Internet was unstable. It was infested with ants the entire time. Staff did come to spray and we bought spray and it was still lots. We had bugs the entire time. Also, they do not provide wash clothes. They only provide towels. We went across the street to buy those. The beds were extremely hard. I felt like I was in college all over again. We had to go across town to buy cushion bedding for that. Something else hat they have no control o we is the beach but I think you should know that the seaweed is so bad there really wasn't any beach time. The restaurant was ver expensive but the quality of food was not. They would take over an hour to prepare it but it would not be hot. I think I would have enjoyed my trip if I could have gotten a good quality sleep. Also, they were not honest about prices at doctors office that was across the street from there hotel. They would write you out a coupon to get a discount for a COVID test but the prices were already cheap than the card.

Hi we stayed here from October 12-17. It was great! It's not a 5 star. So if you are looking for that, then this place is not for you. The staff really goes out of your way, to make a great experience for you! Omgee!!! The views from the right rooms are breathe taking! The price makes every little wrong worth it. Karen who was the receptionist was amazing! Her and my husband coordinate a cake for my birthday and had the band sing to me! All the staff is really nice. The beach was beautiful. We had beach almost to ourselves first couple of days. It's seem more like a swimming pool. Hardly any waves. Water was calm. Which I love!! Will definitely be coming back!

A quaint little gem! Needed a hotel for 1 night before we checked into our resort. This economical spot worked well. Friendly check in, restaurant/bar on premises, small pool, many rooms had balconies. For around $100, we had a Oceanview room and free full breakfast. The room was clean and minimal with a coffeepot, complimentary coffee, water and toiletries. Enjoyed our stay. Friendly staff throughout. Recommend if you are looking for economy and small, off the beaten path hotel.

A comfortable room with an ocean view and a back door just a few steps from the inviting pool and a few steps more down to the beach. It is not a good beach for swimming, but I am happy just to sit under an umbrella and watch the waves, the breakers, the sailboats, and the distant cruise ships. Breakfast, which was included, was adequate, service was good, and the view from the covered terrace section of the restaurant was relaxing. Everything I needed (comfortable beds, nice bathroom, coffee, tv, ac) to be comfortable while enjoying the sights and sounds of the sea.

We first stayed here in 2015, and the hotel was a little "faded". But they were just beginning renovations. In 2016 we couldn't stay here, because the renovations were totally underway. Now, 2017, we booked two rooms for two nights for eight friends. You cannot beat the price for the view of the ocean and the location. It is a stone's throw from the town square. Breakfast is included. This hotel NAILS those features. It has been redone, lots of new paint and tiles and new bed frames. The bathrooms have new sinks. The water pressure is fixed, there is hot water without issue. We had one issue: one of the rooms flooded. Yes, the second floor room had standing water. The suitcases that were on the floor were soaking wet, as were the clothes and other things. The hotel moved (and upgraded) the four who were underwater. After some pushing the poor woman at the front desk who seemed to not know what to do about it, they finally took a bag of soaked clothes to be washed and dried. (Hopefully the laundry is done before we leave today for our next destination!) Staff is very friendly. The pool is small and deep and refreshing. The view, location, and included breakfast makes this place worth it. Also - tough to beat the 2 for 1 happy hour drinks delivered poolside. This is really more of a 3.5 star hotel. Don't let my "low" review scare you. Just remember this is a small town in Mexico, relax, and enjoy!

We stayed here for three nights in November. The hotel is in a great location right on the beach in "downtown" Puerto Morelos. The room was simple with a queen sized bed and typical hotel furniture which opened right onto the pool area. The room had a TV but it didn't work - when we asked, we were told that there was no cable TV available, The in room safe didn't work either. The hotel also offers wi-fi but we couldn't get a signal in our room. While trying to enjoy the pool there were some children that belonged to the hotel staff throwing toys into the pool and then jumping on both myself and my wife when we tried to swim. Many of the poolside loungers were also broken. This hotel did not deliver on so many levels - do yourself a favor and stay elsewhere based on our experience, we will definitely not return