Hacienda Na Xamena, Ibiza

The view from the hotel is absolutely incredible — truly breathtaking. The design and overall look of the property are beautiful. However, our experience was disappointing in several ways. We booked a superior room because the pictures on the website showed rooms located on the upper floors with unobstructed views. In reality, we were given a room on a lower floor where half of the view was blocked by the terrace of the suites above us. This was misleading and frustrating. Inside the room, the minibar prices were outrageously high — for example, a small bag of chips cost €7. In general, food and drinks at the hotel are much more expensive than anywhere else we visited in Spain. When ordering a drink by the pool, we were immediately asked to sign a receipt that included a tip line, and then at checkout, the receptionist still asked us to leave an additional €50 for tips — which felt excessive, especially considering the room was €900 per night. Overall, the hotel felt very stingy despite the high price we paid. We also booked "Los Nidos" thinking we could have dinner there. In the end, the experience cost €300 for two people and only included one drink per person and three tiny bites. We asked if we could order food (even at an extra cost) and were told it wasn't possible. We stayed just to watch the sunset — hungry — and had to order room service at 10 PM because the main restaurant was fully booked. In summary, while the hotel is stunning and the views are amazing, the staff didn’t always seem very friendly, and the prices for everything (especially food and drinks) are extremely inflated. After paying such a high price for the room, the overall attitude of the hotel felt unwelcoming and overly money-focused.

Up in the hills and well worth the drive, but aware the roads are winding! Plenary of car parking once you arrive. The common parts (not common at all!) of the hotel, are beautifully designed and furnished throughout the labyrinth of rooms and open areas. The vistas are incredibly with the hues changing as the sun passes by. Service is incredible and pleasant. The restaurant has incredible views and very capable team of chefs. Many go just for dinner. The pool is small yet, can be very hot as the wind tends to come for behind the hotel making it hotter than an oven. Rooms can be a let down with small balconies. All rooms are overlooked by others so little to no real-privacy. All in all a very pleasant stay.

I booked three nights at Xamena as a gift for my wife on our one-year anniversary. The photos promised luxury and serenity — but what we walked into was a honey trap. The warning signs started before we even reached the hotel. We enquired about a transfer from the airport and were quoted €190. A regular taxi? €50. That 300% markup set the tone. A taste of what was to come. The hotel is perched on a remote mountain, and once you're there, you realise you're marooned — no shops, no alternatives. Just you and a €20 smoothie, a €20 glass of mediocre wine, €40 to access a lukewarm hot tub. It’s a gilded cage — they know you’ve got nowhere else to go, and they charge accordingly. Sadly, this kind of gouging is not uncommon in Ibiza, but what stings here is the quality: the prices scream five-star, the experience limps along at two. Food continues the trend. Breakfast isn’t included — even at this price point — and costs €40 per person. Room service is a limited menu of dry, forgettable dishes. We paid €40 for what can only be described as sad chicken and chips — something you'd send back at a pub, let alone a "luxury" resort. The food at their gourmet restaurant Eden is forgettable but the bill is not. One of the reasons I booked Xamena was for the activities advertised, especially the electric bikes. These, too, come at a cost — but despite what the website says, the hotel only had two bikes available for the entire hotel during our stay meaning it was impossible to hire them. With no car and no real access to the outside world, we were effectively stranded. Thankfully, taxis brave the mountain — otherwise, we’d have been fully at the mercy of their €190 transfer fees. The staff try, and a few were lovely, but service is patchy and nowhere near five-star. The room itself is beautiful, and the views are truly breathtaking — but don’t be fooled. It’s a trap. You’ll leave lighter — not from relaxation, but from being rinsed at every turn. Food, drinks, services, even the basics — all overpriced and underwhelming. As we checked out, we didn’t feel wistful or sad to be going. We just felt relieved to be getting off that money grabbing mountain.

Disappointing experience … First of all, yes the view is amazing, it’s definitely the best asset of this hotel. However, this hotel is not at all a 5 stars hotel, hardly a 4 stars to be honest. The hotel is very very dated and the rooms are not well maintained, the whole hotel suffers from a humidity issue which is hidden by a perfume. The decoration of the room is very old and the wall, ground are deteriorated. I also pointed out several leaks from the installation. Rooms are somehow located in an underground place accessible via a stark stairs, looking a bit like a hospital. Considering the price of the room, it’s a shame. I would definitely go have a drink there at sunset, but don’t sleep there.

I visited the spa and restaurant today after my partner said it was the place to go for a massage and dinner. We booked the 50 Min massage + Cascadas Suspendidas With Dinner package. We started the afternoon with a 50 minute relaxation massage and from the moment we arrived we were welcomed by staff who made us feel like royalty. They are incredibly friendly and couldn’t do more to make us feel welcome and looked after us in a way that makes you feel very special from the moment you arrive till the second you leave. The relaxation massage is one of the best I’ve had and the hydro therapy pool is an amazing experience with absolutely stunning views. The dinner package didn’t disappoint either and the food again is exceptional both in quality and presentation. I have to mention Diana and Julian who served us as they offered 1st class customer service and nothing was too much effort for them! A very special place to visit in Ibiza and will definitely going back!

We stayed here for 8 nights during the high season. The hotel is renowned for its unique view, which is also its biggest asset. Other advantages include the hotel’s exterior and the shared spaces, which are truly romantic and beautifully designed. The hotel has a strong Instagram or Facebook “picture-perfect” vibe, and this is partly reflected in the clientele it attracts. During our 8-day stay, we saw many bimbos who likely earn their living through YouTube or OnlyFans—sometimes to the point of being disruptive. The staff is very friendly and attentive. Special thanks to Carlos and Sheyla—both at breakfast and throughout the day, their service was outstanding! Another highlight is the excellent wellness area with a very skilled team. On the downside, breakfast is à la carte (no buffet), the restaurant Eden offers low quality, and—most importantly—the rooms are outdated. This hotel is in urgent need of a major renovation. The rooms are absolutely not in line with what one would expect from a 5-star hotel. I sincerely hope that this family-run hotel either transfers ownership to an investment group that can elevate it to a higher standard or invests heavily themselves in a thorough renovation of the rooms and the poolside furniture. As it stands, that is unacceptable. We would gladly return if the hotel is upgraded, both in terms of finishings, food & beverage, and the clientele it attracts.

Disappointed – Didn’t Feel Safe Staying Here My experience at this resort was deeply disappointing and left me feeling unsafe and uncared for. The core issue was the mishandling of my essential medication, which disappeared from my room — and the way management responded left me deeply disappointed. I have a chronic illness. On July 19th, I discovered that a brown Amazon package containing my prescription medication had gone missing from my bedside. I contacted reception, believing the turn-down service may have mistaken it for trash. I was told the rubbish had already been removed and was irretrievable. That alone was frustrating — but what followed was a snowball of customer mismanagement. I requested a modest gesture of goodwill: €100 to cover a virtual doctor consultation and emergency medication so I could continue my travels safely. This amounted to just 3% of our ~€3,000 bill for three days. I wasn’t expecting the hotel to admit liability — but I did expect empathy, especially given the health implications. Instead, the general manager, Viktor, refused. He offered a virtual doctor appointment — but only if I paid €50. That price exceeds the standard market rate (€35 from services like DoctorSA or MediDoctor) and felt like a markup on my health crisis. He also offered to collect the prescription, which showed a lack of understanding: pharmacies require in-person passport verification, and I was departing the next day anyway. After expressing my disappointment, Viktor did offer access to spa pools (worth €80 total) as a goodwill gesture, and I said I’d accept that if he also covered the €35 doctor fee. He refused, doubling down that I had “no proof” the medication had been thrown away. At times, his tone made me feel like he was questioning my honesty — a deeply unpleasant experience for someone dealing with a problem relating to health. This lack of empathy changed the entire atmosphere of the resort for me. From that point forward, it no longer felt like a place to relax, but a business focused on extracting money at every turn. Even basic decency came at a cost. Viktor didn’t need to accept liability — just to extend some human understanding. A €35 gesture would have gone a long way toward restoring trust. Instead, he chose to distance himself entirely, leaving me feeling dismissed and devalued. Having worked in tourism myself, I know the cost of guest dissatisfaction. A small act of kindness could have transformed the situation — and led to positive word-of-mouth. But Viktor’s response was rigid, cynical, and tone-deaf. It’s sad, because the resort is stunning. Our room was beautiful, the bed was incredibly comfortable, and the design is top-tier. Many of the staff were kind and sympathetic — but they were powerless to act, as everything went through Viktor. To the owners of this family-run hotel: if this had happened to a loved one of yours, would you be comfortable with how it was handled? I strongly urge you to reflect on whether this is the leadership and guest care you want representing your brand. For future travelers: You are likely to find equally beautiful surroundings and better service at resorts like Ca Na Xica, where the staff’s focus is on guests — not profit. You won’t miss anything by skipping this place. Ultimately, luxury is not just about aesthetics — it’s about how you are treated when things go wrong. I left not with memories of the views or decor, but with a lasting feeling that I was just a number. That should never be the legacy of a €3,000 stay.

Disappointing spa experience. We arrived slightly early but were not allowed to explore the hotel or wait in any public areas. There was no lounge or seating available, and we were advised to leave and return later. The atmosphere was unwelcoming. The “Relaxing Room” was cold and uncomfortable, with hard seating. A heater was brought in, but it didn’t help much. The 50-minute massage (€170 per person) felt unstructured and lacked professionalism. We also booked a €125 per person whirlpool session but received no guidance or explanation. We felt left on our own throughout. Cleanliness was also an issue—dead insects on the floor and in the pool. For a total cost of around €600, this experience fell far short of expectations. Not recommended.