Hacienda Temozon Sur, an IHG Hotel

A beautiful property with wonderful staff — but in urgent need of investment This is a tricky review to write because the hacienda itself is undeniably impressive and the staff is genuinely warm, welcoming, and eager to help. I want to thank them sincerely for their hospitality and for doing their best to accommodate us. That said, my experience was far removed from the glowing reviews I had read, to the point where I questioned whether many of those commenters had actually stayed overnight. At $500 per night — in a remote location — Hacienda Temozón simply does not meet the standard one would expect. The rooms are spacious and architecturally beautiful, but uncomfortable, with no views at all (windows are placed about two meters high). There is no peaceful place to truly relax. The swimming pool, while photogenic, was not clean, and service was overstretched — one staff member had to carry all four requested towels and sunbed cushions alone, which took about 20 minutes. Most disappointing was the dinner, which we had to send back entirely — a first for me in decades of frequent travel (30–40 hotels a year). We are not particularly demanding diners, but the food was simply inedible. We had booked three nights but checked out after one, leaving early the next morning with a genuine sense of waste. IHG has recently taken over, and my advice is clear: either invest significantly to bring the property up to true luxury standards, or reposition it as an “authentic charm” hotel at a much lower price point for guests willing to trade comfort for rustic character. There is no middle ground if Temozón is to become a true “must-stay” destination. To the staff — you are the best part of this property, and I wish you every success.

To say this place is magical would be an understatement. It's one of those rare destinations you absolutely must experience in your lifetime. Staying here feels like stepping back into the 19th century—surrounded by historic charm, yet thoughtfully enhanced with modern comforts that make the experience truly exceptional. This landmark property is run by warm, welcoming locals who make you feel like part of their community, even if just for a short while. It’s also one of the safest places I’ve stayed in Mexico, which added even more peace of mind. The staff is incredibly friendly, and the rooms are enormous—ours was at least 1,000 square feet, complete with an outdoor jacuzzi. The high ceilings, vintage decor, and attention to detail made the space feel grand and cozy at the same time. Service-wise, it rivals top-tier hospitality brands like the Ritz-Carlton, Six Senses, Regent, and Kimpton. The gourmet food was beautifully presented and perfectly priced. Overall, it fulfilled my dream of what staying at a Mexican hacienda should be. A couple of suggestions that could elevate the experience even further: adding a wooden path would make the grounds more accessible for elderly guests and help staff move more efficiently. Also, it would be amazing to have access to the two cenotes on the property—they would be unforgettable additions to an already incredible stay. Some of the standout staff who made our stay truly exceptional were Rudy, our attentive waiter; Cindy, the wonderful front desk receptionist; and Neidi, the hotel’s longest-serving employee, whose warmth and experience truly shined.

Such cute place to stay. Food was amazing here. The facilities, a bit dilapidated but very charming. Staff were sooooo wonderful, felt like staying with gracious family. The turn down service snacks were adorable. Location was great. We are coming back

i did not have the pleasure of staying here but someday i will as its an absolutely beautiful property. i went here for lunch, that had a gorgeous view of the pool. the food was out of this world. yucatán flavours and dishes, and everything made from scratch including the corn tortillas. i had the ceviche to start, along with the poc chuc, and finished it with a chocolate cake with cinnamon ice cream. i could not have had a better meal. i highly recommend this restaurant if you have access to a vehicle, as the only con is that the resort is quite remote.

We visited the restaurant, which was nice. Asked to see the place in order to determine if we wanted to book a stay, and were denied. No one was staying at the hotel at the time and still, we weren’t allowed to see the property. Very unusual as many other places will gladly show you their property. The place also looked run down; half of the water fountains at the entrance were not working and the place can use a coat of paint. There are better alternatives…

This hacienda is beautiful, charming and romantic, its a lovely getaway, it used to he a eneque factory, and they show u all the process, and one of the employees, is the latest person that worked in the factory in latest 80s, so he does a perfect reference about the history,the pool is beautiful, and big , the architecture is charming, they also have a nice spa with their own cenote. Nice food options too. Getting there es a bit tricky, bc the conditions of the road, but is totally worthy.

What a unique place! I’ve stayed in many hotels but none quite like this. Exceptional service and it almost feels like you’re staying in a museum. So much history!

There aren’t enough words to describe this place, which is both stuck in time and still an incredible place to enjoy some rest. Santiago and his team are incredible. They provide excellent service and attention to detail. The rooms are very large and comfortable. Very clean and authentic. We had both a standard room and a large suite, which I definitely recommend as it is considerably larger. The rooms have excellent amenities and I especially enjoyed the bath shampoo, shower gel and conditioner which were presented in lovely small porcelain containers. The staff is exceptionally nice and efficient. We requested that our exterior tub be filled with water and were asked whether we would like it to be cold or water. One gentleman spent nearly 1 hour cleaning the tub and even brought some chairs and plants to make the whole area much more comfortable. The main building is very comfortable and pleasant for dinner and drinks. The food is great, tasty and very well presented. Breakfast has a very large offer, with a special highlight to their bread basket which is delicious. Lunch and dinner menus are also great and tasty with plenty of options. The pool area is great with plenty of space to enjoy some rest. Sadly the only downside of the whole experience was that the pool water had sometimes dirt that continuously fell despite the attempts to keep it clean. On the day of our departure, we were forced to amend our itinerary due to an upcoming hurricane. We inquired whether we could extend our stay but were asked to move to another property in order to ensure our safety. Santiago, the property manager, assisted us in finding an alternative and even made the booking for us over the phone. We really appreciated his help with this and are very grateful. I would definitely recommend this marvellous place not just for the amazing scenery but also for the super attentive staff which deserve all the best.