Hacienda Xcanatun, Angsana Heritage Collection

This is my second time staying at this hotel and I thoroughly enjoyed it. The staff are very customer focused, and provided amazing service. The new pool is really well designed and I very much appreciated there was an adults only pool that would provide a more peaceful environment. Highlight at the end was the staff was quick to check our room to see if we forgot anything when checking out, and I did manage to leave my charger. Those little things make a huge difference to your vacation.

We came to Merida for our 20th anniversary and to see Chicago. Stayed here based on a friends recommendation. The hotel confirmed the reservation several days in advance and asked if we required help with transportation and what time to expect us. Check in was painless staff extremely friendly, during our stay we we were greeted by our names property grounds are well maintained and beautiful. Restaurant and bar staff provided prompt attention to all our needs. Rooms were very comfortable, clean well stocked. Rooms cleaned and fresh towels daily. Coffee, water and tea provided daily. Main pool and bar staff outstanding especially Armin. He constantly checked on what we needed everyday including changing up the music as well as putting on the MLB when there were games. Special requests for cocktails were not a problem and used fresh local ingredients . |The only downside is they changed their policy to allow smoking on the grounds. Unfortunately people were walking around the grounds and don’t care where they put their cigarette butts in the nice place

I really enjoyed my stay at Hacienda Xcanatun. It is lovely and lush with greenery. The room was comfortable and large with an outdoor patio. Breakfast and dinner were all very tasty and room service was the same quality. The gym on site is great with a sizable amount of equipment and in a beautiful setting. The pool is also lovely although it is currently surrounded by local outside of the hotel unfortunately. There are a ton of rooms and there is not much like it in the area if you need a larger number of spots together for a group like we did. The downside is the area surrounding it does not have anything and it is a good 20 min ride into Merida to get to other restaurants etc. If you are looking for a place for a group or a spot for some R&R, it's great.

We were warmly greeted and accommodated. Our room was charming and felt like home. The property is well maintained and gorgeous! From the seashell filled tiles to the hidden air conditioned registers this structure was beautifully architected. The staff are exemplary and above standard in my opinion regarding the hospitality industry.

First time staying here. Two adults and a 15mo toddler. We had a wonderful stay! The property is ~25 mins away from the Airport, Downtown Mérida, and Progresso beach - so plan to Uber, drive, or have transportation. We drove and it was easy and free parking. If you’re walking impaired make sure and state so when reserving - there are a lot of steps in certain areas. Service - 10/10 Could not be better. Everyone amazing to our family from the moment we arrived till we drove away. It was an absolute pleasure & they did everything they could to make our stay enjoyable. Even left surprise birthday cake for me ❤️ Hotel - 9.7/10 Amazing property. Felt like being in a jungle. We had a suite and it was quite large. Some construction at back of property but it was minimal. Had daily activities. Pool was great. Loved it! Restaurant- 6/10 😔 hurts me to say but we did not have best food experience at the restaurant. Staff was amazing and attentive, no issues at all with them. But food quality and taste was just not what I come to expect from Mexico. Wasn’t bad, just wasn’t necessarily great. We ate there three times and each had an element that was a bit below average (pork belly too much fat, octopus tostada not very good). The good is that the vegetables, bread, tortillas, butter and jams were some of the best we’ve ever had!! Plus they had a vegetarian menu for my wife which was very helpful Overall we’d absolutely return here and had an excellent stay. I think if they could just get the restaurant food a bit better, it’d make this place even better! Thank you to the staff for hosting us and taking such good care of us 🙏🏾🙏🏾

Such a lovely stay for my husband and my 25th anniversary! We hope to come back sometime soon. With our AmEx benefit we got even more extras, from a room upgrade to food. Everything was truly fabulous and we would highly recommend this resort to anyone looking for a treat outside of Mérida.

We chose to stay here via the Fine Hotels and Resorts program and so glad we chose this place! We relaxed so nicely. Service was exquisite. We had the resort to ourselves practically. The pool was empty all day, we saw the coatis, we enjoyed a wonderful massage, breakfast was great. We truly had a great time!

This is an incredible property, full of history and updated amenities. Perfect place to unwind! My experience was made even greater due to the kind hospitality provided by Fausto from the moment we stepped in, by Mojo for 2 hours of pure bliss at the spa, and on our last meal the night before leaving, Leslie took care of us at the pool in the most gracious way. I wish all of you a great future in hospitality! Your attitudes and smile are what make the guest experience memorable. Muchas Gracias!

This is one of the best experience I've ever had in a vacation. Not only was the place absolutely beautiful, but the service was spectacular. The head chef was fantastic. The food was phenomenal and he was such a wonderful attentive person. I would just go back just so that I can eat his food. Amazing.

We spent 4 days at Hacienda Xcanatun for an event and the weather this time of the year is very pleasant. The direct flight to Merida from Miami (one a day is less than two hours) and we really enjoyed the place, so we will probably go back for a private stay (maybe a long weekend) "The Good" - Outstanding service - Cleanliness - Very good food - Quiet and perfect to relax - Great value for what you get. - - - prices will surely increase soon as more people start frequenting this place. "The Not So Good" (that missing star) -In order to get hot water one needs to let the water run several minutes (sometimes over 10mins) a couple traveling with us complaint that in their suite (like ours towards the more secluded part of the hacienda) there was not hot water. Not sure how or if this was resolved. - Location is between 30 to 45 mins drive to the center of town depending on traffic, so find out and avoid peak hours. -There was an absurdly large number of flies at some times during the day. When I tell you absurd I mean it. Not sure if it is during this time of the year (Oct) or it's throughout the year. Thee staff did not seem to be bothered by it. Truth is that after a couple of days swatting and flailing your arms around in a beautiful setting one gets used to it...

Horrible Experience. Check-in took 1.5 hours because my room was not ready. They tried to give me "an upgrade" to an older room when I had booked a new one, without informing me. I booked a naj king room on booking.com. According to the photos the room has a pool view and a balcony with lush tropical plants for privacy. The photos are fake since all king rooms are on the ground floor with no view and no garden. The room and bathrobes were dirty, the toilet had a horrendous sewage smell and worst of all they had faulty electricity sensors so every 30 minutes the lights and AC cut off after a huge bang sound. This went on all night and I got no sleep (not to mention the ongoing construction noise). I reported these issues to the receptionist around 830pm who informed me there was no manager on duty (what?) and maintenance would come. No one came. Meanwhile, I tried to order a bottle of wine and was told the only option cost $100 USD! The next morning I was given the run around by the manager who eventually turned up to my room without asking and entered even though I was not dressed properly. He proceeded to check the water and inform it was hot (as I had mentioned the shower was cold). Yes, that's because it stays hot for about 5 minutes at a time and that's it. He did nothing to fix the sewer smell or anything else. He told me he would try to find me another room. 3 hours later I was still waiting. I did the long walk to reception to get an update. Eventually (another hour later) I said I wanted to go home however they would only refund me 1 of the 2 night stay which is extremely upsetting since I had reported these issues the previous night, and was told nothing could be done because no manager was there. Because my check-in took 1.5 hours I had been given a food and beverage voucher at the time of check-in (so before any other issues) and they also tried to say that would no longer apply and my 1 nights refund would have that amount deducted. I've never experienced such bad service. The least they could have done is provide a full refund (2 nights). Absolutely disgraceful.

Precioso el lugar, muy bien mantenido. Servicio atento, eficiente y cálido. Felicitaciones al Señor Ruz!

Absolutely beautiful property located in a little charming pubelito town. This resort is serene with lush landscaping and gorgeous colonial hacienda architecture. The newer modern buildings on the property which we stayed in were gorgeous and quite comfortable as well. The Olympic pool is refreshing with comfy cabanas and heavenly lounge chairs. Food is excellent as well as outstanding service whether it was at the bar, restaraunt, pool, or in room. We tried an array of dishes from breakfast, lunch, and dinner all of which were all delicious and fresh. The juices are also freshly squeezed and the margaritas were to die for. You don't feel like you are getting ripped off with watered down drinks here like other resorts. Shoutout to Erick who was an absolute pleasure attending to us poolside. He absolutely strives in first class customer service and it is very apparent. Everyone on the grounds were pleasant and very informative. The only downside would be that some evenings we would get no hot water only lukewarm. We had to go and wait for then to turn it back on which took some minutes but nothing crazy. The outdoor shower and large tub were a lovely addition. However, be very careful as the floors can get extremely slippery when wet as well as by the pool causing me to almost slip a few times. Property would also sometimes smell of sewage in the early morning hours and walls were a bit on the thinner side since our neighbors were very loud well into the night one day. There is also sadly no hot tub which would've been amazing. Lastly, resort was located conveniently next to little local shops and a grocery store all within walking distance. Some might say the area would be dangerous at night for tourists but we had no issues. Would definitely stay here again and is worth the price!

Hacienda Xcanatún is quite likely the best "diamond in the rough." One would like to keep it to themselves like yours truly. Stunning and simply exquisite. Situated among local homes, markets, and mom and pop eateries, one can could pass right by the small indistinct entrance and not even know it exists. A beautiful 8+ acre tranquil property surrounded by nature. One of my extended family members took us here for lunch and am blown away. Since we didn't have any reservations, a half hour wait was needed. We were given a personalized tour of the property by one of the staff and it was amazing! Gorgeous grounds, well-manicured gardens and plenty of space to wander around to find some peace. Hacienda Xcantanùn was one of the many abandoned structures in the area which had recently been refurbished and turned it into a functional restaurant and hotel. Traditionally decorated restaurant is very posh and pristine. Staff was exceptional throughout. All of us opted their Argentinian-Style Hanger Steak with Chimichurri Sauce, French Fries and Green Salad with meat cooked to our liking. Tender and perfectly seasoned. No added salt on the french fries. Dessert was something we didn't shy away. I aimed for their Flan with Toasted Coconut, Carmel Sauce, and Coconut Praline. Simply delicious and feels like home. While the other two choose the royally luxurious Chocolate Fondant with Caramel Sauce and Sugared Almonds as well as the Chocolate Madness Cake with Dulce de Leche Y Nuez. All three choices are what weekends should be and how you start the New Year...heavenly! Such a nice way for us to end a fulfilling day and we definitely see ourselves returning and possibly spend a day or two next time we return to town. "The unexpected is something better than the expected."- Ryan C.

We had a great time visiting this place, the food was good and it's a beautiful spot. We had such a great time that we wanted to plan an event there. This is where the problems set in. They tried to scam us giving us BS verbal quotes and then dragging their feet actually committing to anything. The event planner Jordani was either completely incompetent or straight up dishonest. I'm convinced their MO is to lure you in with a reasonable verbal quote until you have no more options and then screw your over when it's too late and are out of options. Even our third party planner said they were a nightmare to deal with and that they seemed like they were trying to take advantage of us. Maybe stay the night or eat at the restaurant BUT DO NOT RISK PLANNING AN EVENT HERE, THEY WILL TRY TO SCAM YOU!

If you happen to visit here which is a must do not use google maps, you will never find it! Instead call the restaurant and get directions or exit on Xcanatún off the highway and turn right on Calle 21 then at end of street Jake left to Calle 30 and it's right by church. Even the taxi driver did not know how to get here! Outstanding service and amazing priority in the wonderful ambience with light jazz music on Saturday night. Definitely a place you must visit if you're in the area. Food portions are just right and you think you would be paying twice as much when in fact the prices are very reasonable for the quality of the food. Walk the grounds for their serene surroundings.

We visited the Hacienda with a rather large group with kids in tow. Even though this place is world famous retreat they accommodated us and made us feel welcome. They also have a great menu and top notch service. We will definitely be back and we will be sure to get a sitter so we can soak in this romantic and beautiful hacienda. We highly recommend visiting.

One of the most beautiful places I have ever stayed in. The hotel is a former XIX century hacienda in the middle of the jungle (15 mins from downtown Mérida). It has only 18 suites divided in three different buildings, surrounded by gardens and an impressive jungle. The rooms are luxurious and VERY spacious. The bathroom is huge!!! My wife and I loved to spend time in our room as it was very comfortable and nicely decorated. Food is AMAZING! The restaurant is not only beautiful and has great views to the gardens. The menu is a mix of Yucatán, Mexican and International food. All dishes I tried were superb! Try the Ceviche Don Pedro. Last but not least, people are super friendly!