bianka G.
Google
We chose the Haising Hotel because it was cheap, so we weren’t expecting luxury—but what we experienced was unbelievably disappointing! The entire building is run-down inside and out, and the room was so tiny it was almost impossible to move around in. The street noise was unbearable all night, and the old windows couldn’t even be closed properly, let alone block out any sound.
The bathroom was practically unusable: two people could barely fit, and the door couldn’t even closed properly. But all of this would still have been tolerable—until we found COCKROACHES in the room the next day.....
We reported it to the reception and got another room, but the moment we walked in, there was another cockroach. This is absolutely unacceptable!!
We asked for a refund, and they informed us that they would still charge us for two full nights and return only the remaining amount. After everything we dealt with, this was shocking.
Honestly, this was one of the worst hotel experiences I’ve ever had. The cleanliness was terrible, the building is in awful condition, and the customer service was equally disappointing. I would not recommend this hotel to anyone.