Carlos J.
Google
I would like to lodge a formal complaint regarding my recent stay at your establishment from 13 February 2026 to 15 February 2026.
Overall, my stay was not unpleasant; however, I experienced a significant issue at the time of check-in. When making the reservation, I specifically requested a room for one adult with a double bed, meaning a private accommodation. Upon arrival, I was instead assigned to a shared room with three other guests, which did not match the booking request.
Due to this discrepancy, I requested a refund but was informed that this would not be possible. I then asked whether another room could be made available so that I could stay alone, as originally booked, but I was advised that there were no rooms available.
Later, one of the other guests was relocated to a different room, while I remained in the shared accommodation, despite having requested a private room both at the time of booking and again during check-in.
I would therefore like to express my dissatisfaction with the inconsistency between the reservation made and the accommodation provided, as well as with the lack of an appropriate solution to the