Haka Lodge Queenstown

The hostel is centrally located in Queenstown, just a 3-minute walk from the bus stop to and from the airport, and close to markets and shops. It offers a beautiful view. However, the facility falls short in some aspects. In the upper bunk beds, the lights often don't work, so you end up relying on your phone's flashlight. There’s also not enough space to keep a water bottle or personal items near the bed. There are too few bathrooms for the number of guests, and paper towels are often missing in at least one of them. Additionally, the bathrooms lack countertops to place personal items, making it inconvenient as you sometimes have to leave them on the floor. Another drawback is that there are no separate male and female bathrooms, which made me feel uncomfortable at times. Having separate facilities would greatly improve the experience. The kitchen has a noticeable mosquito problem, which can be bothersome for those cooking. On the positive side, the staff are incredibly friendly, polite, and always go out of their way to provide great service.

I am very disappointment with the service I received during my recent stay at your hotel. My experience was far below the standards I expected and highlighted a lack of consideration from your staff. 1. Cancellation/Modification Request Denied: Immediately after realizing I had made an error with my booking, I contacted the hotel to request a cancellation or modification. Despite the fact that my request was made within seconds of the booking, it was outright denied without any flexibility or understanding. 2. Noisy Room and Unhelpful Response: During my stay, the room was excessively noisy, and we decided it would be best to leave earlier than planned. When I communicated this to your staff, I was told that changing rooms was an option, but no rooms were actually available as I have attempted to switch the room at the time when I realized that I made an error and wanted to switch the room, but they rejected it as well for the reason that rooms were sold out .It became apparent that this offer was made insincerely, as the staff knew we had already secured alternative accommodations. This entire experience left me feeling disregarded and dissatisfied. I expected better service and understanding from your establishment. I hope you take this feedback seriously and implement changes to improve how you handle customer issues in the future.

Nice and small hostel with friendly staff and really good equipt kitchen. The rooms are a little bit small (4 Bed Dorm) but it is nice to have curtains on the beds to get some privacy.

The place is okay, but the housekeeping service isn't good, and really crazy. Midway when is time you cook some food, they start to clean the kitchen, the tables, it's really inconvenient and uncomfortable. You don't feel free to cook and stay on the kitchen. The Shower is good, but so crazy, during my shower the water changed cold and hot and cold and hot again so many times, and also in my opinion the Hostel was the coldest I stayed in NZ, like, I'm saying about common areas.

Good location. Beds with curtains were great. Kitchens were small but had a lot of equipment. The lounge area is nice. Not enough toilets.

Absolutely no noise reduction, impossible to sleep after 6:30AM. The checkin machine is ok but there is a code for the night that wasn’t communicate to us. Only the room are heated so it gets extremely cold in the house at night

Great location & atmosphere. Lounge and kitchen was available and equipped for you to cook and just chill around to meet other travelers. Perfect.

Lovely clean rooms. I stayed in an 8 bed dorm. Each bed had an individual charging port, light, black out blind and small shelves for personal belongings. The staff working at reception were friendly and helpful and the kitchen was big and kept clean. It was well stocked with kitchen utensils, cutlery etc and had plenty of room for all using it. The location of the hostel was very close to the lake and a short, safe and scenic walk into town. Would definitely stay here again when visiting Queenstown :)

Decent, no-fuss accommodations with an excellent location...just close enough to the action but not surrounded by it. The lounge area isn't well ventilated or spacious, but the deck is nice if the weather is too.

Best. Hostel. Ever. If you are looking for a place to stay in Queenstown look no further! I stayed at the Haka Lodge for 3 nights and would have been happy to stay longer. I booked a 4-bed dorm room. The under bed storage was very useful along with the curtains that each bed has. The privacy was very much appreciated! The staff are very friendly and make you feel welcome right off the bat. They keep the place very clean. Kitchen, bathrooms and all. You are about a 3 min walk from town but far enough that it is in a quiet area. I loved everything about it. Free wifi!