Hakone Retreat villa 1/f

Absolutely and truly 5 Stars. A luxury stay in one of the private villas. We went mid October and although mostly cloudy, with touches of rain, it was the perfect backdrop to our wooden cabin and outdoor private bath. It wasn't cold at all this time of the year and the cabin stayed warm. The service and amenities where impeccable. We enjoyed the bath & face products, we were given fresh robes, towels and pajamas each day. The Japanese restaurant was an experience for us- you dine in a private room. We especially enjoyed the breakfast. The French restaurant was great for buffet breakfast and a set-menu dinner. I'll be dreaming about this resort for years to come.

For being a “5-star” hotel, we were not impressed with the service or staff throughout our stay. From arrival to departure, we felt rushed and on the staffs timeline versus our own. We traveled with our 3 month old baby and were hoping to feel like valued guests but that was not the case. We arrived at around 7 pm for check in. They seemed irritated that we arrived late, had us jump in a cold van, and rushed us off to dinner. No welcome drink, no relaxing check in. We asked to have dinner in our room because our baby was very fussy, tired, and ready for bed, but they could not accommodate that. During dinner, we asked to complete the check in process at the restaurant because when we got to the room we wanted to put our baby down to sleep (she was super tire’s and crying during dinner). While he did start the check in process at dinner, he then proceeded to still come into the room and go about his own agenda without respecting our own wishes. The next night we had an emergency and had to cancel our dinner to take our baby to the hospital. When we got back we ordered room service. Dinner was supposed to be included in our stay, however, they made us pay for the room service because we did not cancel our dinner reservation early enough (despite cancelling an hour before). I understand they prepared for us to have dinner, but again, we had to take our baby to the hospital. For a “5-star” hotel I am completely disappointed that they were not understanding of this and that they could not accommodate our change in unfortunate plans, but instead made us pay for dinner that was supposed to be included in our stay. Upon check out, we also felt very rushed. We arranged for them to pick us at at our room at 6:40 am so we could meet the taxi. The staff came and rang our doorbell when he arrived, I told him we would be out in a few minutes. Again, we have a baby, I was feeding her and we were running a few mins behind. He then proceeded to ring the doorbell again. This is unacceptable. We then got into a very cold van and he drove incredibly fast to the front of the hotel. Overall, we were very disappointed. I would not recommended coming here with little kids or babies.

We got cabin number 5. We encountered some problems with our room, which normally would make it not as good. However, the staff was so helpful in resolving our issues, and gave us a full refund. I would recommend this place for people who are higher class than we were, the food was fancy, but not to our cozy-american liking really. We got an outdoor open-air bath which was nice for the night we stayed. It was nice and secluded and romantic for the two of us on our honeymoon. I think if they work on some maintenance things, this will be a really lovely place

A five-star experience from start to finish! My recent stay at Hakone Retreat 1/F was nothing short of incredible, a true escape into a world of luxury and tranquility. The journey began even before I arrived, thanks to the impeccable service of SU SAGDUYU the reservation specialist who assisted me in getting the exact room type i wanted. Their deep knowledge of the resort's 18 uniquely designed rooms helped me secure the perfect space for my getaway. The check-in was a seamless and professional experience, handled efficiently by KAKAO. The room itself was an absolute dream. Descending into the private wooden cabin felt like stepping into a hidden sanctuary, and the scent of natural wood was immediately calming. The floor-to-ceiling, 180-degree windows transformed the space into a luxurious treehouse, offering breathtaking views of the lush green forest. The outdoor onsen was kept at the ideal temperature, a constant invitation to relax and find my "zen moment." The modern decor, fully stocked complimentary minibar, and the meticulous attention to detail made me feel truly pampered. The service continued to shine throughout my stay. The maintenance staff, particularly ARJUN, went above and beyond to ensure the room was spotless and all my needs were met with a friendly smile. Staff AYAKO KONDO was very informative, helpful and prompt in getting me what I needed in the room. Another staff member AOYAMA was also very helpful and patient answering all my questions and reviewing all the room specification when i come back again. Simply excellent service! The breakfast, with both Japanese and Western options, was a delightful culinary experience. The complimentary shuttle service to the nearby bus stop and 7-Eleven, along with the free use of e-bikes to explore the private forest grounds, made getting around effortless. This is more than just a hotel; it's a transformative experience. Hakone Retreat 1/F is an exclusive haven where every detail is curated for ultimate relaxation and rejuvenation. I have only been here for 2 nights and I am already feeling completely recharged and can't recommend this five-star retreat highly enough.

The property and cabins are so zen. I loved my stay here. The villas have a wood burning stove and private onsen. Very spacious and I’d stay here again :)

The retreat is away from the busy crowds elsewhere in this resort. Room was secluded in a forest setting. All staff very helpful especially Arjun, who hails from Nepal, and who made sure we got to see the local attractions that we wanted to see.|This was our most expensive accommodation in Japan, but we felt it was worth it.

Stayed here for 3 nights in one of their villas. We opted to do the one with the private onsen due to my partner and I being tattooed and we were not disappointed. The villa was spacious with 2 bedrooms and large bathrooms/indoor onsens with a large outdoor onsen. It was so peaceful to be outdoors in the onsen while it snowed and rained. The staff from start to finish was always helpful and eager to do what they could for us. They brought beautiful flowers and a delicious cake to commemorate my partner and I’s recent engagement. Additionally, they also were helpful in carting us around the property for breakfast and dinner, as well as any off property restaurant destinations. Furthermore, the staff and chefs at Woodside were very accommodating with my seafood allergy and made little changes within their menu to ensure I could partake in their restaurants. I should note that the chef from the Japanese restaurant called our room and was rude to my fiancé as he was very upset with me allergies. We were told I couldn’t eat at the Japanese restaurant, so they cancelled our reservations there… we ate at the French restaurant twice for dinner and it was very good. This was our favorite stay in our trip and I’d highly suggest this resort and their villas. The only minor criticism we had was that it was odd they only had one masseuse so we couldn’t get massages because they were so booked out, their room service was only from 5pm-830pm so we had to go out to lunch each day, and apparently taxis aren’t a thing up there which we didn’t know so we spent most our morning trying to figure out how to take a bus that never came. We ended up taking a taxi that by luck was up there but the villa staff did drop us off at the bus stop, told us the bus time and did try calling taxis for us prior! Overall, I would definitely suggest this spot if you want an off the beaten bath luxury retreat in the mountain of Hakone. We truly enjoyed our time there.

We enjoyed our 1 night stay in Cabin 5. Service is good. The location is great. It's an enjoyable experience, that is still definitely recommended. Loved the private onsen. Loved the fireplace. Loved the nature centered location. However, it's time for renovations and more attention to detail. - The shower is made out of wood, run down and just plain uncomfortable to shower in. - Some things are old and run down. The foot bench at the bed had full on black stains. - Attention to detail is lacking on the "finer things" like replacing damaged food containers used for room service. For this price, something of consideration. - The shower function on the toilet did not work. - Room service dinner was okay, nothing to write home about. We paid 400 euro for a night and for that price, you expect a bit more attention to detail and maintenance specifically. Tips for the owner: - Attention to detail. Broken or damaged equipment should be replaced/repaired. - Tile the shower, install a rain shower. Elevate the experience by fixing what's broken or replacing what is outdated and it would be a 5 star stay.