yuki
Google
Extremely disappointing experience！
We arrived about 15 minutes before last order. The staff decided to seat us, but from the beginning it was obvious they were unhappy about it, and that attitude showed throughout the entire service.
First, we were not given any utensils. Then the most unacceptable part happened — the sukiyaki pot overflowed and the soup spilled all over the table, soaking my phone and the entire table area. There were four of us, and three people ended up with completely wet pants.
We repeatedly called for staff to help, but they ignored us several times even though they were standing right in front of us and could clearly see what was happening. When we tried to explain the situation, they simply stayed silent and did nothing.
When the soup first started overflowing, a staff member named Rea was standing nearby watching but did not offer any help. There was also a male staff member with glasses standing at the cashier. I had to call him three times before he finally came over. By that time, my phone and clothes were already completely soaked. When I asked him about the situation, he didn’t respond at all — not even a basic apology.
If the restaurant didn’t want to serve customers close to closing time, they could have simply told us they were no longer accepting tables. Instead, they chose to seat us but treated us with clear frustration and indifference. The lack of responsibility and basic customer service was shocking.
Definitely not an experience I would recommend.
I will attach a photo showing the table after the staff cleaned it, and there was still a large amount of water left.
