Hakuba Sun Valley Hotel

We stayed in the hotel’s second building and didn’t have very high expectations, but we were pleasantly surprised. It’s a simple hotel with exceptionally kind and helpful staff. The gentleman at reception was very welcoming and took the time to explain where the ski school was located, and also helped us issue our day passes. There’s also a ski rental shop located right under the hotel, which makes getting equipment completely stress-free. The hotel’s proximity to the slopes is a huge advantage—it’s only a short walk away, which is truly invaluable on a ski trip. The room itself was basic but very clean. We stayed as a family of three and had a comfortable double bed, plus an extra area with floor beds for our son, which he absolutely loved as it was a fun and different experience for him. The room also included thoughtful amenities such as yukata, fleece robes, and local slippers. For a ski trip, this type of simple, clean, and well-located accommodation is more than sufficient and works perfectly.

Our experience at Sun Valley Hotel in Hakuba Valley was extremely disappointing. We arrived and left within an hour and did not stay the night. The condition of the hotel did not match the photos or expectations set online. There was a strong, pervasive smell throughout the property, along with visible mold and dirt on the walls. The initial room was very small. While compact rooms are common in Japan, the layout would have been uncomfortable after skiing. The bed was a box spring placed directly on the floor up some very narrow stairs. The room itself might have been acceptable if everywhere else was clean and well maintained, but the smell and overall condition of the hotel made it feel unwelcoming. Cleanliness concerns led us to ask to see a second room. The annex room was larger and had a slightly better layout, but it still smelled strongly of mold and appeared dirty. The hotel also markets itself as ski-in, ski-out, but the ski lift was not running and looked as if it had been out of service for a long time, with all lifts off the line. In addition The staff told us skis were available for rent in the basement, but given the musty, dirty, and poorly maintained condition of the hotel, we did not feel comfortable using their equipment, even as experienced skiers. The location was very isolating. On the drive up, we were told there was nothing around the hotel, which was accurate, and getting anywhere would have been difficult since taxis and Ubers struggled to reach the area. Overall, this hotel did not meet expectations, and we chose to leave almost immediately. Hakuba Valley has many other excellent hotels that offer clean, well-maintained rooms, convenient access to the slopes, and friendly, professional service. Travelers will have far better experiences staying at alternative accommodations in the area.

Hotel advertises facility using pictures from Winter season only. In the summer nobody takes care about buidling surrounding. Looks abandoned and really worn... Inside the building a mustiness smell will welcome you...No support after check in: just pls go to second building...In the bathroom, bath curtain with mold spots...Hotel is really located far from any restaurant. Taxi needed. Left the facility after 20 Minutes from check in time. No chance for refound of not realised stay.

A traditional Japanese experience. It took me 3 days to get used to the bed on the floor, but after that my back was fine.||The hotel dinner is excellent. The breakfast is average. Our package included both as we stayed 7 nights. ||This hotel will suit people who want a quiet location close to the slopes. The nearest chair lift at Goryu Iimori is across the road, and the Goryu / Hakuba 47 mountain is in my top 3 mountains together with Cortina and Tsugaike.||Do not stay here if you want night life as there is none. You will be better off in Happo One.||The staff are extremely accommodating, and the newly renovated communal steam room is a welcome relief after a day on the mountain.||The hotel’s best selling point is its proximity to the chair lift plus the Hakuba Valley shuttle bus stop is only a 2 minute walk.||Tip - get on the shuttle bus early if travelling north to Happo, Iwatake and Cortina. You will get a seat at Goryu but it will be rammed by Echoland. The first bus from Goryu Iimori leaves at 7.39am and it will take 90 minutes to get to Cortina, which in my view is the best resort for powder and tree runs, particularly if like me, you snowboard. Coming south at the end of the day, it is a complete debacle on the HV bus if you leave it late. Best to start early in the morning and get a bus back at about 3pm. Failing that, there’s Uber and taxis.||Overall, I would stay at this hotel again as I like an early night and the chair lift is 50 metres away, but I will not be back in Hakuba anytime soon as the mountain resorts need significant investment. The snow is good but the chair lifts are old and slow. The US wins hands down. Those who say Jap powder is the best need to broaden their horizons.

Ski in ski out for one of many hills. Location is good. But no restaurants nearby except the hotel. We had meal plan so that was OK. Traditional Japanese style rooms with own bathroom. Small and no furniture. Just mattress.

This hotel was better than expected, this hotel is a little old but the location is incredible the lift is across the street - we arrived by bus to Hakuba and the driver for the hotel was able to pick us up from the bus station. We had dinner and breakfast included in our stay, the first night was a hot pot so nice to have staying the snow. They no longer have a rental shop at the hotel but have an offer just 5 mins walk up the road. We will be back in the next few years our stay was so good and the staff were super lovely.

Best thing about this hotel is the location. You’re right next to the slope (2min walk) and there’s a little rest pantry right next to it too. Makes taking a break super easy. Also near a value for money equipment rental place Funaru (10% discount if you’re From sun valley). Nice breakfast and dinners too! Service was friendly. Only thing is hotel is a bit old (tho quaint) and maybe experience would be better if I stayed at the new block. So advise to request for new block!

It's overpriced to paid for this hotel stayed, the room was too small and compact, they don't even provide drinking water in the room, you need to go to the front corner to ask for a Kettle, horrible experience, the room do not have a table and chair, they make you sit on the floor. We had terrible nights sleeping on the tatami futon was too hard to sleep on.