Hakuba Tokyu Hotel

We had a great stay at Hakuba Tokyu Hotel and would definitely recommend it for a ski trip ⛷️ The location is very convenient — about 5 minutes from Hakuba Bus Station and around 8 minutes from Hakuba JR Station. The staff were really friendly and quick to help with anything. We stayed during our wedding anniversary and were pleasantly surprised with a free room upgrade, which was such a nice touch 💕 Breakfast was great and perfect before heading out to ski. The free shuttle buses to the slopes and to/from the bus and train stations made everything super easy 🚌 The hotel is very well set up for skiers — on-site ski rental with good brands, ski lockers, drying room, laundry, and a relaxing onsen ♨️ There are also a couple of restaurants in the hotel, which is very convenient after a long day on the slopes. Overall, a really comfortable and easy stay. Highly recommended 👍

Best ski holiday thanks to Tokyu Hotel. From the moment we were greeted the hotel staff are very welcoming and helpful. Really enjoyed the lodge feeling and the room was amazing looking out to Happo One slopes with decent space inside. Breakfast was cozy and amenities were very convenient plus relaxing in the onsen after a big day outside. Would definitely come back again

Hotel  in the very nice location.There were no pajamas in the room, which is usually provided in most Japanese hotels, but I had to go to the lobby to get some. Most of the staff were nice, but there was one older woman who spoke more like a ward office clerk than a hotel staff member. I was disappointed.

I stayed here for 10 days. Hotel is well located and has ski shuttles throughout the day. In contrary to what I read, you can walk into town for dinner. Yes reservations are necessary but you can actually walk. Between 15-30 minutes depending on where in Hakuba you go. |Ski shuttles are great connections 8 resorts and bus stops right outside the hotel. |The onsen is very good. One note it before and after skiing. |I had a deluxe room which was large and well equipped. |The ski locked downstairs are a plus to store ski overnight. |I would return. Hotel was fully booked. Only small issue was that the breakfast had very little variety. Daily the same items in the buffet. Rest was very good

We checked in today and unfortunately it’s quite a disappointment. The rooms are nice and the hotel itself looks good, but the service is almost non-existent. When you ask staff for help, they seem uninterested or unwilling to assist, which makes the experience frustrating. There is no proper lunch service at the hotel, so don’t expect to eat on-site during the day. All the restaurants are fully booked, which means you literally cannot find a place to eat at the hotel — a big issue when traveling with family. It’s not easy to just leave and find alternatives. The hotel is also not very close to the ski resort. You need a car, taxi, or shuttle (if available), which makes everything more complicated than expected. Don’t even try to rent skis at the hotel. We went three times to the rental shop — no staff present — and waited 20 minutes with nothing happening. They have a ski rental shop, but in reality it’s impossible to rent equipment there. There is, however, a very nice ski rental shop just 200 meters from the hotel, which I would strongly recommend instead. We honestly felt that we were not treated the same way as Japanese guests. Whether intentional or not, the experience made us feel that this is not a hotel that is particularly welcoming to families or foreign visitors. If I had to choose again, I would not stay here. The price-quality ratio is not great, especially compared to other options in Hakuba. It feels more like a basic lodge than a proper full-service hotel.

Ridiculous good service, big rooms nice Onsens. Expensive but hukuba is expensive. Breakfast is pretty average with no healthy options and the coffee sucks, but buffet breakfasts usally are pretty average. Also note you need a car to get around the busses are infrequent and without a car staying here would be very isolated.

The hotel is spacious and in a great location. You can see Hoppo from the hotel. Onsen is also excellent. They have ski equipment for rent at the hotel at good prices compared to rental shops outside, and the equipment is newer too.

We stayed at Hakuba Tokyu for 3 nights. The service was very good. All of the staff were extremely accommodating and friendly. The on-site Onsen was also very nice, very clean, and very luxurious. The only drawback to this hotel was the room. Our room was quite dated with old carpet floors that held an unfortunate odor. Bathroom tub would flood the floor frequently due to improper caulking. The water pressure, on the other hand, was incredible. Overall a very nice hotel with very friendly staff and outdated rooms.