Sanchita Kulshrestha
Google
I recently visited Haldiram's and had an overall pleasant experience, but there are a few things worth highlighting for potential diners.
The food is undoubtedly delicious, and the portion sizes are generous. They also deserve credit for using biodegradable utensils, which is a thoughtful and environmentally friendly move. It’s always a delight to enjoy a meal knowing the establishment cares about sustainability.
However, I must be honest about an aspect of their service that left me disappointed. Haldiram's has transitioned to a completely tech-driven ordering system where you scan a QR code to view the menu, place your order at a self-service counter, and wait for your food. While this might seem innovative, it feels inconvenient in practice.
For instance, if I initially order just two chapatis and later decide I want another one, I have to repeat the entire process: scan the menu, order, stand in the queue again, pay, and then wait for my food. By the time my additional chapati arrives, my curry is cold, and my hunger has often faded. This process takes away the spontaneity and ease of dining that you expect, especially for smaller orders or add-ons.
Haldiram's food is undeniably tasty, but it comes at a hefty price. While I appreciate their effort to embrace technology, I feel this system could be better optimized to enhance the overall dining experience. A balance between traditional and modern approaches could make it a more enjoyable and hassle-free visit.
Would I recommend it? Yes, for the taste and sustainability efforts. But be prepared for the tech-first service, which may not be everyone’s cup of tea.
