Haleiwa Shave Ice

My family and I just spent $66 here and the service was terrible . From the moment we walked up to order the lady’s energy was off. No greeting just a backhanded smile and barely said anything. Our shave ice had barely any toppings, the ice was so chunky, and surprisingly they were bland which idek how you do that to shaved ice… I don’t care to leave reviews but the fact that we just spent $66 for terrible service AND bad shave ice is unacceptable. I should’ve read the reviews on this place beforehand.

STAY AWAY!!! If I could give a zero I would!!! Stopped to get hawai’in ice. They only take cash so they had a sign hanging on their plexiglass counter (which, why do they need a plexiglass wall in a hawai’in ice place unless you are a scammer) to go to the ATM for cash. While doing this, they have a tow truck stored on the other side of the parking lot, behind a gate under a carport and they have a young guy on the lookout. Once they see you leave the ice store , they immediately tow you. It happened to an Australian couple an hour before they scammed us! They then take your car 10miles away and make you pay $185 IN CASH to get your car back. Oddly enough, our check engine light on the rental is now on after they took our car. HI state law requires towing companies to offer all forms of payment, so if you were towed and had to pay cash, contact the consumer protection agency and report the crime! They take advantage of unsuspecting tourists! DO NOT GO HERE UNLESS YOU WANT TO PAY $185 for the illegal tow! Dude behind the chain link fences watches, worker in shaved ice place directs customers to go to ATM and bam, your car is gone! To top it off, they do crappy towing service and messed up the entire rental car we had. Idk if it was during the tow or after I called the police and was yelling what awful humans they are and they did something to it intentionally…..either way, they will be held liable since it was not a legal tow nor are they a law abiding towing business!!

Service was great and atmosphere was awesome but it was not what I was expecting for shave ice. It was basically like a snowcone which was not what I wanted. Find a better shave Ice place because this is not it. I was hoping for real fruit flavors and got none of that.

I don’t write reviews but had to for this. Save your time and money. This place is the worst shave ice in Haleiwa. Go to any of the others instead. Service =trash, food=trash, and atmosphere =trash. One hour wait for an overpriced shave ice that had no flavor.

It was our first time to the North Shore and we wanted to stop for Shave Ice. We had the best experience, great customer service and the Shave Ice was amazing. We wanted the works so my whole family ordered the Pineapple Express. It was so creamy and delicious which also included coconut jelly. We’ll definitely be back for more the next we’re in Hawaii.

I understand that shave ice is a requisite dessert to have on the north shore, and this is my stop every time I make this drive. I do not know what coconut jelly is. It looks like little translucent maggots. Don't be scared. It's heavenly!!!! Very messy, very sticky, very mouthwatering and refreshing, this over the top mess is worth the drive!

Echoing other reviews — something about this place is off. The shave ice was pretty meh at best, and way overpriced. The parking lot was really sketch, as others have noted. If you aren’t waiting BY YOUR CAR, they will tow it away! We were waiting 15 minutes for our shave ice, and in that time the tow guy was going around asking about each of the cars in the lot. Had we not been standing there, pretty sure our car would have been towed. This is super sketch and predatory. Beware, and don’t be tempted to park here or buy the shave ice. Not worth it.

It's sad to see that this place has such a high rating, hopefully it's due to the quality of it's product and service. I was one of the lucky ones who didn't get towed. They are running a pretty good parking scam tho!