Halekulani Okinawa

It was my second stay since I stayed there once three years ago during Christmas. This time, although it was very hot even in June, as soon as I entered the hotel and was waiting to check in, I was served a nicely chilled welcome drink. The subtly sweet peach flavor was very delicious. The view from the balcony and the sunset from the Sunset Wing were absolutely stunning. The breakfast buffet, in particular, was so delicious that I wanted to eat it again and again. Also, when I mentioned that my birthday was coming up, they gave me a gift. The attentive service made the whole experience very pleasant.If you haven’t been there yet, I definitely recommend visiting at least once!

Amazing hospitality. They really went extra-miles to ensure we had no regrets or negative sentiment during our stay even when something went wrong. Truly made our holidays memorable. Hotel's marine activities were very nice as well with friendly staffs.|We had a spectacular beach and pool view from the balcony.|The room is spacious and facility is new and clean. Very comfortable being in the room.|Buffet breakfast was very nice. Considering it is a tropical beach resort, if they had more quantity of fruits, that would have been even nicer.|There are multiple affordable restaurants in walking distance, around the convenience store.|We loved our stay and definitely would like to come back.|Many thanks to all the staffs who made our vacation special!

Most important: it is not the staff but stupid rules that ruin your stay at this resort! (Probably management that does not want the customers to be happy) Example: Craving some food at 17:00: pool bar is closed and no other place is open! Reservations at restaurants are either 17:00 or 20:30. 19:00 is not possible. Queue for breakfast: estimated time is wrong by 20 minutes each day. Sorry, cannot recommend. Positive note: waiters at Spectra bar are great!

Stayed in the Seaview area. The rooms were very nice, clean, well kept. Was here for a birthday celebration and the team did their absolute best to meet any last minute demands. All in all I think the service is what makes my stay worthwhile. The staff were extremely attentive to our every needs and wants. They make you feel your trip really matters to them. Some improvements I would recommend here is that... At the beach to not charge extra for floating devices. Also the beach may need to be kept better. Didn't have a chance to try their paid activities but next time. Come here for the service.

We feel very privileged to have spent a week in this fantastic resort. The staff really is great and everything is so well thought through and put together. Restaurants, pools, in-room service … 5 stars across the board. Highly recommended!

I thought my stay was good, I would mention the fact that this resort was clean and extremely friendly. My husband and I stayed for 7 nights and breakfast included. We had 4 options. |The resort itself was excellent—beautiful grounds, a relaxing atmosphere, and a clear reputation for luxury. However, the biggest issue we encountered was the language barrier. While we understand we were visiting a different country and some level of miscommunication is to be expected, I do feel the resort could have done more to accommodate foreign guests.||We had booked a night walk experience and, unfortunately, were essentially ignored during it. We weren’t informed beforehand that a translator would not be provided, and by the time we realized it, we had already paid. It was disappointing to be excluded from an experience we were looking forward to.||This resort goes above and beyond in many areas—even ensuring your car is brought to you before you leave—so it was surprising that this level of communication wasn’t extended to such an important aspect of the guest experience. A simple heads-up about the lack of translation would have made a big difference

While we usually prefer small, more intimate, and more luxurious accommodations when traveling as a couple, this time we brought four generations worth of relatives in tow, including young children. Needing a upscale resort that can simultaneously provide comfort to a 90-year-old while keeping youngsters from getting bored, we felt that the Halekulani would be able to manage this delicate balancing act. In almost all cases, it did.||It's a 360-room property that's relatively new (opened in 2019.) While it's already showing slight signs of age, it's still kept in pretty good condition. The overall design of the building and the interiors is reminiscent of the original property in Honolulu, even down to the rooms (for better and for worse, which I'll get to in a minute.)||Since it was a 3-night sojourn, it was nice that Halekulani had numerous dining options, as well as kids meals even in gourmet restaurants like French-oriented Siroux as well as Aomi, a high-end kaiseki establishment. We sampled a variety of cuisine, as well as buffets and non-buffets for breakfast - they were all high quality, and service was extremely gracious and caring for both the toddlers in our group as well as the elderly.||For my wife and her mother, I booked them the 153m² Ocean Terrace Suite while I put the rest of the families in a variety of different suites. The common theme: great views of the ocean, but the wooden Venetian blinds were super old school and did a poor job of keeping out the light during times when people wanted to take a midday nap. Overall, everyone enjoyed their rooms and the views, so no complaints here.||As is the case with the vast majority of Japanese hotels, service was professional, prompt and caring. While some may call it robotic, they consistently manage even the most complicated requests with aplomb. And in the case of Halekulani, given that it's a tropical island resort, the interactions felt more engaging and warm compared to a high end hotel in Tokyo. Everyone from the check-in staff to the pool staff to (especially) the kids club employees were absolutely awesome. ||Concierge was similarly on the ball. We booked several excursions through Halekulani, but with the inclement weather rearing its ugly head on multiple occasions, we were forced to pivot our activities on a dime. Thanks to the activities team, they were quick to inform us if something was bound to be cancelled (like our snorkeling outing), and gave us alternate options that would suit the interests of our large group. Hats off to them for ensuring we'd make the most of our time, in spite of adverse weather conditions.||Would we stay here as a couple? Not a chance - it's not our taste. But for people with families, Halekulani Okinawa is a very solid choice.

We had the most amazing experience from the moment we walked in the door for our 4 night stay to the moment we departed. The staff, the rooms and all of the facilities were absolutely on point. Nothing was ever a problem for the staff. They went beyond expectations plus a whole lot more. We stayed in an Ocean Front King Room with Club Lounge access in the Sunset Wing. Highly recommend! 4 nights was just perfect, not too short and not too long.

There were six of us, all couples, booked a 2 week trip to Japan together. This hotel looked to have beautiful pools and views. Here are a couple of things I wish I had known: The average markup for a food or beverage item is 400-600%!. To purchase this cheap $13.99 bottle of wine was $142.17! A diet Coke that is made in a machine (not individually bottled) costs less than .30 cents to make per 6 oz glass, they charge $7!, refills are an additional $7.!! We were at the Four Seasons in Tokyo a couple of days before and we were able to purchase $25 glasses of wine that are actually from really nice bottles usually retailing at $150/bottle. We don't lack the means to be extravagant, we just have the emotional intelligence to understand when we are being played. The 400-600% mark up is stupid. Stay in a hotel that respects their guests' worldliness and basic understanding of math.

I want to give it a perfect five. If you have never been to Halekulani in Oahu, this is a way to experience the same spirit as Halekulani in Okinawa, Japan. If you know Halekulani Oahu, it is a piece of Heaven in Japan. So enjoy comparing the difference. So, is there a difference compared to Halekulani in Waiki? Yes. 1. Yes, there is a reflection of Japanese-style service combined with the original Halekulani-style service. A bit more hands-on and courteous in every aspect. 2. The robe and linen are a bit more comfortable. 3. When you smile, the staff will say Halekulani. 4. It is a mega resort, larger than Waikiki. 5. Food has more diversity. But both Halekulani food services are excellent. So, here is my request. 1. Poolside service near the Sunset Side needs more expansion. Drink, snack, and bar menu required. Water and Champaign are not good enough. 2. Morning coffee service or coffee service needed in the morning for the Sunset Side. 3. Is there more way to reflect the Okinawa tradition to the Halekulani service? Thanks again, I enjoyed the visit.

After contributing over 700 reviews to TripAdvisor I don't do this very often, but it is my pleasure to give the Halekulani Okinawa resort a perfect rating. This was my first visit and I am already looking forward to visiting again in the future. From the moment my family and I arrived, we quickly realized that this is an exceptional property. From the gate guard that greeted us when approaching the property to the entire superb staff that work there, this resort far exceeded my expectations. The winding driveway that leads to the valet parking entrance is superbly manicured and very well maintained. Upon entry to the well appointed lobby we were quickly greeted with an expansive view of the ocean and the beautiful greenery that surrounds the property. The open air lobby offers several intimate seating areas where a staff member will greet you and get you checked into your room. During our check in process we were given cold and delicious smoothie drinks along with a bottle of hand sanitizer. Our temperatures were also checked upon arrival to the lobby and this property is doing an excellent job concerning COVID-19 safety precaution protocol. After checking in you will be escorted to your room and immediately I felt relaxed and at ease while talking to the staff member that accompanied us to the room. I really want to acknowledge and say a special thank you to Miki for the superb customer service that she provided from the moment we arrived. She has perfected the ability to be warm and friendly while maintaining the most professional appearance and knowledge of the resort. She is literally one of the best hospitality staff members that I have ever met! She is an excellent representative of the Halekulani Okinawa and is fantastic at her job. Some of the examples of the superb customer service that I received is: *a spotless guest room with a large balcony overlooking the beautiful blue and green hues of the ocean from room 0756. *a welcome amenity that included a bottle of Okinawa Sake and specially made rice crackers that are exclusive to Halekulani Okinawa. *turn down service that included pajamas for each member of my family along with slippers, a beach coverup, and beach sandals adorned with the famous Halekulani orchid. *while walking on the beach a staff member brought over ice cold bottles of water and even offered a bag for us to place seashells inside. He was very friendly and polite but sadly I didn't see his name tag. (He had dark hair with light highlights and works at the beach where the reclining chairs are located.) * we chose to order room service for every meal and it was not only presented beautifully but the flavors were really something special and very enjoyable. There is an iPad in each room that offers online room service ordering as well as an option to request housekeeping, hotel amenities, and it can also control the temperature of the room. Very convenient! This was literally one of the most enjoyable hotel stays that we have ever experienced and we are looking forward to visiting again soon. And in case the general manager Jun happens to see this review.... You have really gathered a special group of people to work at this beautiful resort and as we all know when we're traveling, the people around you always make the difference!