Halifax City Hall

Dear Hampton Inn Halifax Management, I am writing to formally express my dissatisfaction with the treatment I received during my recent stay at your hotel over New Year’s Eve into New Year’s Day. I am not a first-time guest at the Hampton Inn in Halifax. I have stayed there before and have always found the hotel to be clean, well maintained, and generally welcoming. That is precisely why this experience was so shocking and disappointing. On the morning of New Year’s Day, the complimentary breakfast area was clearly overwhelmed and understaffed. While I understand that holidays bring increased demand, it is reasonable to expect that a hotel would adequately prepare for one of the busiest mornings of the year. When I noticed there was no milk available and needed only a small amount for tea, I approached the front desk clerk for assistance. His response was completely unacceptable for a hospitality environment. He told me bluntly that it was “not his job,” stated that his job was only at the front desk, and instructed me to go find kitchen staff myself. When I asked if he could help in any way, he refused again. At no point did he offer assistance, show empathy, or attempt to help resolve a very simple request. The dismissive tone and refusal to help left me feeling disrespected and unwelcome as a paying guest. Being told “that’s not my job” is the opposite of what I expect from a hotel operating under the Hampton and Hilton brand standards. This interaction alone completely overshadowed what should have been a positive stay and reflects poorly on staff training, customer service culture, and holiday preparedness. I am extremely disappointed in how I was treated, particularly on New Year’s Day, and I am seriously reconsidering whether I will stay at this location again. I believe this matter deserves attention, as no guest should be spoken to or dismissed in this manner. I expect this feedback to be reviewed seriously and addressed appropriately. I would appreciate a response outlining how this situation will be handled to prevent similar experiences for future guests.

Very old building that maintains a piece of history on the north side. The clock on the north side is stopped at the time the Halifax Explosion occurred back on December 6th 1917. Also the building is really beautiful and great for pictures

Very nice old building - Halifax City Hall It’s very cool when such buildings remain in the history of their city and are maintained in good condition. From time to time this building is illuminated with different light themes, or some event takes place in front of it. Not 5 stars just because I haven't opportunity to come in and review it's inner corridors and rooms.

Very appealing City Hall with a very iconic look in the core of Halifax. It was built between 1887-1890, hence is one of the oldest public buildings in Nova Scotia. There is a small tower with a clock featured.

Old-fashioned building with all its grandeur in downtown Halifax. Took a drive to the Citadel and then parked the car in downtown to walk through the streets... You can see few old buildings and the City Hall is one of the nicest ones...

Great place to go. Hiking enjoyed myself very much. It was awesome today

The city planning is horrible. 1. Streets are extremely narrow. 2. Two Ports are situated in the city so expect trucks in downtown. For a trucker to get to any of the ports is a nightmare. 3. Tolls are making money. 4. The only positive thing is that the nicest people live here which has not much to do with the city administration (decision makers, city planners).

Nice place. They are open to visit one weekend per year, and I really liked to visit it.