rejean C.
Google
Dear Hampton Inn Halifax Management,
I am writing to formally express my dissatisfaction with the treatment I received during my recent stay at your hotel over New Year’s Eve into New Year’s Day.
I am not a first-time guest at the Hampton Inn in Halifax. I have stayed there before and have always found the hotel to be clean, well maintained, and generally welcoming. That is precisely why this experience was so shocking and disappointing.
On the morning of New Year’s Day, the complimentary breakfast area was clearly overwhelmed and understaffed. While I understand that holidays bring increased demand, it is reasonable to expect that a hotel would adequately prepare for one of the busiest mornings of the year.
When I noticed there was no milk available and needed only a small amount for tea, I approached the front desk clerk for assistance. His response was completely unacceptable for a hospitality environment. He told me bluntly that it was “not his job,” stated that his job was only at the front desk, and instructed me to go find kitchen staff myself. When I asked if he could help in any way, he refused again.
At no point did he offer assistance, show empathy, or attempt to help resolve a very simple request. The dismissive tone and refusal to help left me feeling disrespected and unwelcome as a paying guest.
Being told “that’s not my job” is the opposite of what I expect from a hotel operating under the Hampton and Hilton brand standards. This interaction alone completely overshadowed what should have been a positive stay and reflects poorly on staff training, customer service culture, and holiday preparedness.
I am extremely disappointed in how I was treated, particularly on New Year’s Day, and I am seriously reconsidering whether I will stay at this location again. I believe this matter deserves attention, as no guest should be spoken to or dismissed in this manner.
I expect this feedback to be reviewed seriously and addressed appropriately. I would appreciate a response outlining how this situation will be handled to prevent similar experiences for future guests.
