Arata
Google
We visited this restaurant on a busy Saturday evening, so a wait was expected. However, we ended up waiting over 30 minutes for our food, during which we were mistakenly served other dishes several times. When our steak finally arrived, it was unfortunately somewhat cold and appeared overcooked, not matching the medium-rare we had requested.
Given the price, we kindly asked for it to be checked. Disappointingly, the same steak, partially eaten, was simply reheated and returned to us without any explanation. When we raised this issue again, the manager or chef came over to clarify the situation. He firmly asserted that their definition of medium-rare aligned with what we were served. While he offered us an alternative dish, I felt a bit rushed to decide. The overall response to the situation left me feeling disappointed, as it seemed the focus was more on maintaining their standards rather than addressing the initial issue.
I hope this review helps the team improve their service, as the food and environment have great potential.